Category: eLearning Case Studies
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Information Services Case Study: Collaborative Experiences Improve SLA and Quality for Financial & Pricing Data Vendors
An information services provider focused on financial and pricing data implemented a Collaborative Experiences learning program—supported by the Cluelabs xAPI Learning Record Store—to align teams around shared playbooks, peer reviews, and real-time scorecards. By instrumenting key activities and linking them to operational data, the organization tracked SLA adherence and defect rates with clarity, giving leaders…
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Public Relations and Communications Crisis Practice Elevates Response With a Fairness and Consistency Training Program
An agency in the public relations and communications industry implemented a Fairness and Consistency learning-and-development program to standardize roles, rules of engagement, and scenario-based drills across its crisis and issues practice. Paired with xAPI instrumentation and the Cluelabs Learning Record Store, the approach enabled data-driven after-action reviews, evaluator calibration, and verified handoffs across time zones.…
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Information Technology (Fintech & Payments Engineering): Using Tests and Assessments to Standardize Runbooks and Policy Prompts in Chat
This executive case study shows how an information technology organization in fintech and payments engineering implemented Tests and Assessments—open-book, scenario-based checks in Articulate Storyline—alongside a governed Cluelabs AI chat assistant to fix fragmented runbooks and policy drift. By tying role-based competency mapping and assessments to a “Runbook & Policy Assistant” embedded in daily workflows, the…
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Telecommunications Case Study: Fixed ISPs and Fiber Providers Use 24/7 Learning Assistants to Standardize Provisioning Notes
This case study from the telecommunications sector—focused on fixed ISPs and fiber providers—shows how 24/7 Learning Assistants embedded in daily OSS/BSS workflows solved illegible and inconsistent provisioning notes. Paired with real-time checks and analytics via the Cluelabs xAPI Learning Record Store, the program delivered cleaner, audit-ready notes, less rework, faster activations, and shorter onboarding. The…
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How a Consumer Electronics PC Components and Peripherals Business Used Microlearning Modules to Reduce DOA and Warranty Claims
Set in the consumer electronics PC components and peripherals space, this case study shows how role-based Microlearning Modules embedded in daily workflows addressed handling, packaging, and triage errors that drive avoidable returns. Instrumented with xAPI and captured in the Cluelabs xAPI Learning Record Store, training activity was linked to RMA and quality data, enabling targeted…
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Pharmaceutical Clinical Operations: Real-Time Dashboards and Reporting Keep Handoffs and Trackers Clean
This case study from the pharmaceuticals industry shows how a Clinical Operations team implemented Real-Time Dashboards and Reporting, instrumented with the Cluelabs xAPI Learning Record Store, to fix messy handoffs and disconnected trackers. Role-based microlearning and SOP-aligned checklists fed live dashboards, giving leaders visibility by study and role, an auditable trail, and faster decisions while…
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Compliance Training for Youth & Education Nonprofits in Nonprofit Organization Management: Equipping Volunteers With Policy‑Safe Chat Responses
This case study profiles a youth and education nonprofit in the nonprofit organization management industry that implemented a targeted compliance training program to standardize volunteer chat responses and keep every conversation within policy. By pairing scenario-based microlearning with a Policy Coach powered by the Cluelabs AI Chatbot eLearning Widget embedded in the workflow, the team…
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How an Insurance MGA/MGU Used Collaborative Experiences to Cut Referral Loops and Speed Quotes
This case study follows an insurance MGA/MGU that implemented Collaborative Experiences to co-create simple underwriting checklists and embed new habits in the flow of work. Paired with an “Underwriting Checklist Coach” powered by the Cluelabs AI Chatbot eLearning Widget, the program reduced referral loops, accelerated quote turnaround, and improved consistency and auditability of decisions. The…
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Government Administration Case Study: Problem‑Solving Activities Help City Clerk Teams Cut Minutes Errors
In the government administration industry, a City Clerk and Legislative Support operation implemented Problem‑Solving Activities as its core training solution, reinforced by standardized checklists, peer coaching, and an AI “Minutes Coach” built with the Cluelabs AI Chatbot eLearning Widget. By aligning scenario‑based practice with real workflow moments and providing just‑in‑time guidance, the team reduced errors…
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Convenience & Fuel Retail Case Study: Auto-Generated Quizzes and Exams Power Safer Sales and Faster Onboarding
This executive summary details how a Convenience & Fuel retail operator tackled age verification and payment errors by implementing Auto-Generated Quizzes and Exams anchored in role-based micro-lessons. Instrumented with xAPI and centralized in the Cluelabs Learning Record Store, the program delivered item-level visibility by store and role, enabling targeted refreshers and audit-ready proof. Outcomes included…
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