Category: elearning for information technology
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Enterprise IT & Infrastructure Provider Uses Microlearning Modules and an AI Desk-Side Assistant to Surface Procedures at the Desk
This case study shows how an Enterprise IT & Infrastructure provider implemented Microlearning Modules, paired with the Cluelabs AI Chatbot eLearning Widget, to surface procedures at the desk and deliver just-in-time guidance. The program streamlined access to SOPs, accelerated onboarding, and improved first-time-right execution across service and change operations. Executives and L&D teams will see… Read full article
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How a High-Volume Retail & eCommerce IT Organization Used Online Role‑Plays to Link Training to Checkout Uptime and Latency
This case study profiles a high-volume Retail & eCommerce IT organization that implemented Online Role‑Plays to directly link training to checkout uptime and latency. By instrumenting practice with the Cluelabs xAPI Learning Record Store and correlating role‑play actions with weekly SLO metrics, the team built impact dashboards that showed measurable gains—higher stability, faster incident recovery,… Read full article
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How an IT Cybersecurity SOC Used Performance Support Chatbots to Rehearse Triage and Escalation in Safe Sims
This case study profiles a cybersecurity operations center (SOC) within an information technology organization that implemented Performance Support Chatbots to let analysts rehearse triage and escalation in safe sims, right in the flow of work. Supported by the Cluelabs xAPI Learning Record Store, the program delivered faster time-to-competence, fewer unnecessary escalations, and more consistent decisions.… Read full article
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Retail & E-Commerce Technology Provider Links Training to Checkout Uptime and Latency With a Fairness and Consistency L&D Program
This case study profiles a retail and e-commerce technology provider that implemented a Fairness and Consistency learning strategy—supported by the Cluelabs xAPI Learning Record Store—to standardize role-based training and assessment. The program linked training directly to checkout uptime and p95 latency and helped reduce MTTR, with dashboards tying L&D progress to real operational metrics. Executives… Read full article
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Information Technology (Fintech & Payments Engineering): Using Tests and Assessments to Standardize Runbooks and Policy Prompts in Chat
This executive case study shows how an information technology organization in fintech and payments engineering implemented Tests and Assessments—open-book, scenario-based checks in Articulate Storyline—alongside a governed Cluelabs AI chat assistant to fix fragmented runbooks and policy drift. By tying role-based competency mapping and assessments to a “Runbook & Policy Assistant” embedded in daily workflows, the… Read full article
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