Category: elearning for leisure and travel
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Car Rental & Mobility Network Uses Real‑Time Dashboards and Reporting to Enable Assistants for Waiver and Damage Steps
This case study profiles a multi‑location Car Rental & Mobility organization that implemented Real‑Time Dashboards and Reporting to connect learning with frontline operations and enabled assistants for waiver and damage steps. The approach accelerated onboarding, improved waiver accuracy and damage documentation, and standardized customer conversations across branches, offering clear guidance for executives and L&D teams… Read full article
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How a Travel Insurance Brokerage Used Scenario Practice and Role-Play to Reduce Complaints and Lift First Contact Resolution
This case study shows how a travel insurance brokerage in the leisure and travel industry implemented Scenario Practice and Role‑Play to upskill frontline teams and achieve measurable outcomes: fewer complaints per policy and higher First Contact Resolution. By instrumenting simulations and live role‑plays with the Cluelabs xAPI Learning Record Store, the organization correlated training to… Read full article
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Tour Operator and Destination Management Company Protects Guest Flow by Simulating Surge Days With Problem‑Solving Activities
A Tour Operators & DMCs organization in the leisure and travel industry implemented Problem‑Solving Activities to simulate surge days and protect guest flow. Scenario-based drills aligned operations, guest services, and guides, while the Cluelabs xAPI Learning Record Store enabled data‑driven debriefs and rapid iteration. The result was smoother peak-day movement, faster response times, and more… Read full article
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