Tag: banking
-
Payments & Card Issuers Banking Organization Cuts Errors and Escalations with 24/7 Learning Assistants
A banking Payments & Card Issuers organization implemented 24/7 Learning Assistants, anchored by scenario-based practice, to reduce error rates and escalations across high-volume operations. Supported by the Cluelabs xAPI Learning Record Store for real-time insight into decision paths and outcomes, leaders targeted high-risk steps, refined coaching, and verified sustained improvements. This executive case study outlines… Read full article
Written by
-
How a Banking Payments and Card Issuer Operation Used Compliance Training to Cut AHT, Lift FCR, and Reduce Chargebacks
This case study follows a banking organization in payments and card issuing that implemented a role‑based Compliance Training program and connected it to contact center and dispute KPIs. By instrumenting learning with xAPI and centralizing data in the Cluelabs xAPI Learning Record Store, the team tied training recency and proficiency to Average Handle Time, First… Read full article
Written by
-
How a Banking Payments and Card Issuer Organization Used Auto-Generated Quizzes and Exams and the Cluelabs AI Chatbot to Speed Dispute Handling
A banking organization focused on payments and card issuer operations implemented Auto-Generated Quizzes and Exams, paired with the Cluelabs AI Chatbot eLearning Widget, to deliver microlearning and just-in-time guidance that sped up dispute handling. By converting frequent rule changes into short, scenario-based practice and embedding a chatbot in the workflow, the program reduced errors, improved… Read full article
Written by
-
Banking Case Study: Games and Gamified Experiences Cut Errors for Payments and Card Issuers
This executive case study shows how a banking organization in Payments and Card Issuing used games and gamified, scenario-based training to reduce errors and escalations. By mirroring real dispute, fraud, and exception workflows—and tracking choices with an xAPI Learning Record Store—the program boosted accuracy, speed, and consistency while meeting compliance needs. Leaders gained clear links… Read full article
Written by