Tag: computer software
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How a Consumer App Publisher Used Tests and Assessments (Powered by an xAPI LRS) to Lift Ratings, Cut Crash Rate, and Reduce Churn
A consumer app publisher in the computer software industry implemented a Tests and Assessments–driven learning program, instrumented with the Cluelabs xAPI Learning Record Store (LRS), to directly connect training to product KPIs. By embedding role‑based diagnostics, scenario labs, preflight checks, and micro‑refreshers into release cycles and joining xAPI learning data with product telemetry, the organization… Read full article
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How a Cloud Platforms and Infrastructure Provider Scaled SRE Readiness With Outage Simulations and Advanced Learning Analytics
A Cloud Platforms and Infrastructure Provider implemented Advanced Learning Analytics to scale Site Reliability Engineering readiness by instrumenting realistic outage simulations, chaos drills, and sandbox labs. Powered by the Cluelabs xAPI Learning Record Store as the analytics backbone, the program captured real-time actions and produced cohort dashboards, skill heatmaps, and risk-weighted readiness scores. The result… Read full article
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How an EdTech Software Company Reduced Support Tickets With Embedded How‑To Bots by Implementing a Fairness and Consistency L&D Strategy
This case study profiles an EdTech software company in the computer software industry that implemented a Fairness and Consistency learning-and-development strategy to standardize guidance and improve the learner experience. Using the Cluelabs AI Chatbot eLearning Widget to embed just-in-time how‑to bots in the product and onboarding, the team centralized SOPs and delivered the same step‑by‑step… Read full article
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Computer Software Industry Case Study: How an ISV and Systems Integrator Used Advanced Learning Analytics to Speed Delivery and Reduce Defects
This case study from the computer software industry profiles an Independent Software Vendor and Systems Integrator that implemented Advanced Learning Analytics to connect upskilling with engineering outcomes. By centralizing learner telemetry in an xAPI Learning Record Store and joining it with Jira and GitHub data, the team mapped roles to critical skills, ran cohort-based learning… Read full article
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In Healthtech and Regulated Software, Collaborative Experiences Build Audit‑Ready Teams
This case study examines how a provider in the healthtech and regulated software industry implemented Collaborative Experiences—cohort-based, cross-functional learning in the flow of work—to strengthen privacy and validation practice and stay audit-ready. Facing fragmented knowledge and fast release cycles, the organization paired Collaborative Experiences with the Cluelabs xAPI Learning Record Store to turn practice into… Read full article
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Game Studio Case Study in the Computer Software Industry: Boosting Build Stability With Auto-Generated Quizzes and Exams
This executive case study profiles a game studio in the computer software industry that embedded Auto-Generated Quizzes and Exams into its CI pipeline as on-the-job microlearning and friendly checks. Paired with analytics from the Cluelabs xAPI Learning Record Store, the approach surfaced top missed items, aligned gating thresholds to risk, and steadily improved build health.… Read full article
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How a Consumer App Publisher in the Computer Software Industry Boosted Performance With Engaging Scenarios
This executive case study shows how a consumer app publisher in the computer software industry implemented Engaging Scenarios—enhanced by an AI coaching chatbot—to improve de‑escalation and feature guidance on the front line. It outlines the challenge of rapid feature change and high‑stakes user interactions, the strategy and rollout, and the measurable outcomes in first contact… Read full article
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