Tag: leisure and travel
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How a Travel Insurance Brokerage Used Scenario Practice and Role-Play to Reduce Complaints and Lift First Contact Resolution
This case study shows how a travel insurance brokerage in the leisure and travel industry implemented Scenario Practice and Role‑Play to upskill frontline teams and achieve measurable outcomes: fewer complaints per policy and higher First Contact Resolution. By instrumenting simulations and live role‑plays with the Cluelabs xAPI Learning Record Store, the organization correlated training to… Read full article
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Tour Operator and Destination Management Company Protects Guest Flow by Simulating Surge Days With Problem‑Solving Activities
A Tour Operators & DMCs organization in the leisure and travel industry implemented Problem‑Solving Activities to simulate surge days and protect guest flow. Scenario-based drills aligned operations, guest services, and guides, while the Cluelabs xAPI Learning Record Store enabled data‑driven debriefs and rapid iteration. The result was smoother peak-day movement, faster response times, and more… Read full article
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