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Elevate your Leisure and Travel team with quality custom training content.
Training and Development Manager, New York, NY
eLearning Solutions Company is fantastic! Their products are innovative, user-friendly, and do an excellent job presenting the training content. I'm so grateful for their help, we were able to reach our training targets and stay on track with the business goal. I would gladly recommend this team to anyone looking for an effective online learning curriculum.
Senior Learning Evangelist, Tallahassee, FL
This company develops superior custom learning courses. Their comprehensive approach to content processing and engaging delivery greatly simplified complex topics for my internal learners. They offer quality courses that are well-suited to self-paced learning. The courses we received are an invaluable educational resource for us.
Senior Traning Manager, Richmond, VA
The ELS team is incredible, very talented, and very skilled! They've transformed the boring courses we've been using until now into content that is fun, engaging, and interactive. Every slide is meticulously designed and serves a purpose. I absolutely recommend ELS as my #1 contractor for anything learning-related.
VP of People Operations, New York, NY
The eLearning Solutions Company has revolutionized learning for our team with their innovative AI chatbots. We now have interactive and engaging modules that have improved our learning completion metrics as well as knowledge retention. AI was an excellent and forward-thinking approach! I highly recommend this company.
Program Manager, San Francisco, CA
eLearning Solutions Company has exceeded my expectations. Their interactive modules are brilliantly designed, informative, engaging, and incredibly intuitive. The support and communication I received throughout the project were fantastic as well. I will certainly trust this team with my future learning and development needs.
Head of Human Capital, Hoboken, NJ
This company is fantastic! We had a very tight deadline, and I'm glad that we selected the right contractor to outsource our learning needs. I highly recommend them to anyone looking for a reliable external learning development partner.
Chief Learning Officer, Las Vegas, NV
eLearning Solutions Company offered an exceptional development process, truly transforming our training modules. Their innovative solutions, professionalism, and project management are incomparable. They are a valuable resource for any company's elearning needs.
Lead Learning Designer, Sacramento, CA
The eLearning Solutions Company profoundly enhanced our elearning capabilities. Their tailored solutions and exceptional support services are second to none. The new courses are truly a game-changer for our training program. Highly recommended!
Managing Director, New York, NY
eLearning Company is phenomenal! The training materials they created for us are clear, engaging, and easy to follow. Our team's skills and knowledge improved significantly. I highly recommend this company for enriching professional development.
Head of People, Boston, MA
I can honestly say that your team has delivered beyond my expectations. Every single one of the elearning modules is top-notch, engaging, and well-thought-through. The interactive content has truly helped us deliver the message and make sure it sticks. I would highly recommend your approach and the innovative learning solutions you deliver!
HR Manager, Chicago, IL
My experience with eLearning Solutions Company has been exceptional. They provided a stellar development service with utmost professionalism and efficiency. Their user-friendly designs and innovative learning strategies surpassed my expectations! They are true leaders in the elearning industry.
for the Leisure and Travel industry
Microlearning Modules
Bite-sized lessons that deliver focused knowledge quickly and efficiently.
Example:
A short module teaches booking agents how to change or cancel reservations in four steps. It uses anonymized booking screens to show fare rules, penalty calculations, service fee explanations, and confirmation procedures. A brief quiz helps reinforce the steps, and performance metrics track rework, refund errors, and average handling time.
Engaging Scenarios
Interactive stories that let learners practice decision-making in realistic contexts.
Example:
An eight‑minute scenario challenges support teams to handle weather‑related disruptions. Participants choose alternative routes, apply hotel and meal policies, and decide on proactive outreach. Different choices affect customer satisfaction and costs, and the scenario produces a suggested recovery script.
Tests and Assessments
Quizzes and evaluations that measure understanding and track progress.
Example:
A ten‑minute assessment uses images and short snippets to test advisors on supplier policies such as baggage allowances, check‑in times, and child travel rules. Questions are randomized and include immediate feedback referencing the company’s knowledge base.
Personalized Learning Paths
Customized content sequences tailored to each learner’s goals and needs.
Example:
Personalized learning paths for advisors, concierges, guides, port agents, and customer experience teams combine short lessons, mock calls, and on‑site checklists. Progression through the path depends on quiz results and feedback from reviewers.
Performance Support Chatbots
On-demand digital assistants that provide just-in-time answers and guidance.
Example:
A support chatbot provides quick access to supplier policies, steps for schedule changes, waiver eligibility, ticket reissuance procedures, and notes on accessibility. It links to source documents within the chat and customer relationship management system.
Online Role-Plays
Simulated conversations or interactions that help learners build real-world skills.
Example:
An online role‑play for advisors and concierges focuses on offering seat, room, or dining upgrades without pressuring guests. Participants interact with a simulated traveler and receive coaching with time‑stamped feedback to refine their approach.
Compliance Training
Structured programs that ensure employees meet regulatory and organizational standards.
Example:
A twelve‑minute compliance module covers correct advertising practices, mandatory disclosures like resort fees, and how to respond to accessibility requests. It includes practical examples and records completion attestations for audit purposes.
Situational Simulations
Immersive activities that replicate real-life challenges in a risk-free environment.
Example:
A nine‑minute simulation for operations staff recreates a busy holiday period. Participants make timed decisions on queue routing, callback schedules, and communication with suppliers. The simulation displays impact on customer satisfaction and abandoned call rates and produces an action plan.
Upskilling Modules
Targeted courses designed to expand knowledge and build new competencies.
Example:
A fifteen‑minute module teaches advisors how to use general global distribution system commands to search for and issue tickets. It includes interactive practice and provides a printable reference guide.
Problem-Solving Activities
Exercises that strengthen critical thinking and practical problem-solving skills.
Example:
In a team exercise, participants review anonymized itineraries to identify risks of missed connections. They analyze schedule buffers and policy alignment, then propose proactive solutions and a communication plan.
Collaborative Experiences
Group learning opportunities that encourage teamwork and knowledge sharing.
Example:
During a collaborative session, sales teams, operations staff, and partners coordinate blackout dates, staffing levels, and promotional activities using a shared digital board. The group produces a concise calendar playbook outlining key dates and actions.
Games & Gamified Experiences
Play-based learning methods that motivate through competition, rewards, and fun.
Example:
A daily three‑minute game has staff match destination icons to regions and seasonal attributes. Scores contribute to a weekly leaderboard that resets regularly to encourage repeated participation.
1
Skill Growth
Custom training builds real-world competencies step by step, giving learners the confidence and ability to perform effectively.
2
Employee Engagement
As learners see their skills improving, they become more invested and motivated, deepening participation in the training process.
3
Organizational Readiness
This combination of stronger skills and higher engagement ensures the workforce is prepared, compliant, and aligned with organizational goals.
in the Leisure and Travel Industry
40%
Less Time Spent on Training
Online learning requires less than half of the time that would be needed for in-person training.
70%
Efficient Experience-Based Learning
Up to 70% of adult learning occurs through hands-on experiences. Online task simulators allow practicing and making mistakes in safe environments.
94%
Higher Learner Satisfaction
94% of adult learners prefer to study at their own pace and on their own schedule.
in Leisure and Travel
AI-Powered Chatbots and Virtual Coaching
These are conversational agents (often built on advanced language models) that can interact with employees in natural language – answering questions, providing feedback, and even coaching in a human-like manner. L&D decision-makers are increasingly adopting these tools to offer on-demand assistance and personalized guidance.
24/7 Learning Assistants
AI chatbots serve as always-available tutors or helpdesk agents for learners. Employees can ask a training chatbot to clarify a concept, provide an example, or troubleshoot a problem at any time. Many companies have integrated such bots into their learning platforms or collaboration apps. According to industry research, virtual assistants and chatbots are now being deployed to handle routine learner queries and provide instant feedback on quizzes or exercises. This immediate support keeps learners from getting stuck and enables more self-directed learning. It also reduces the burden on human instructors or IT support for common questions.
Example:
A chat‑based virtual assistant is available at all times to provide guidance on ticket reissuance, waiver policies, accessibility requests, and schedule changes. It links to approved knowledge articles to help staff find accurate procedures.
Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
An AI coaching tool analyzes recorded calls and highlights instances of empathy, clarity around options, and transparency regarding fees. It provides a coaching summary with time‑stamped examples to support improvement.
Scenario Practice and Role-Play
A cutting-edge use case of AI chatbots is powering immersive role-play simulations. AI characters can simulate realistic dialogues with learners. Users can practice a coaching conversation with an AI-driven avatar that responds dynamically. Many organizations have already implemented this type of learning interaction, enabling learners to practice difficult conversations in a safe, simulated environment and receive instant constructive feedback. The AI can adapt its responses based on what the learner says, creating a tailored scenario and coaching the learner on their choices. This moves training beyond scripted e-learning into interactive learning-by-doing.
Example:
An interactive role‑play environment uses virtual guests to simulate conversations during delays and cancellations. Participants receive feedback that compares their responses to customer service standards.
coaching can help you improve training outcomes.
Automated Assessments and Intelligent Feedback
AI is transforming how companies assess learning and evaluate competencies. Traditional training assessments (quizzes, tests, assignments, etc.) can be labor-intensive to create and grade, and they often provide limited feedback to learners. AI is changing this by enabling more automated, intelligent assessment methods.
Auto-Generated Quizzes and Exams
Using generative AI, L&D teams can automatically create pools of quiz questions, knowledge checks, or even complex case-study exams. Given a training document or video, an AI tool can generate relevant questions to test comprehension. This not only speeds up assessment development but can also produce a wider variety of test items (reducing over-reliance on a few repeat questions). By automating quiz generation, trainers ensure assessments are always fresh and stay aligned with up-to-date content and learning goals.
Example:
A quiz creation tool converts new policy updates into short assessments containing image recognition, sequencing, and scenario questions. Subject matter experts approve these quizzes and assign them to the appropriate roles.
Automated Grading and Evaluation
Your AI-powered training tool can grade many types of learner responses automatically, far beyond simple multiple-choice scoring. Natural language processing models are capable of evaluating open-ended text responses, short essays, or even code snippets by comparing against expected answers or rubrics. This is particularly useful for large companies that need to assess thousands of learners efficiently and do it in a way that offers personalized feedback and recommendations.
Example:
An automated evaluation system assesses case notes on factors such as factual accuracy, clarity of options, fee explanations, and next steps. It aggregates performance trends by agent to highlight areas needing support.
AI-Assisted Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
An AI assistant monitors screen sharing during customer demos, identifies personal information, and recommends steps to protect sensitive data. It provides time‑stamped guidance to help staff adopt secure practices.
Fairness and Consistency
AI-based assessment can also improve consistency in scoring and reduce human bias in evaluations. Every learner is judged by the same criteria, and AI models (when properly trained and tested) apply the rubric objectively. And, of course, there's always an option to validate AI-produced scores with periodic human review, especially for high-stakes evaluations, to maintain trust and accuracy.
Example:
AI tools assist in calibrating evaluation criteria for role‑plays and note reviews across different sites to ensure consistency. Quality assurance sampling helps maintain fairness in evaluations.
assessments and intelligent feedback.
Predictive Analytics for Training Impact and ROI
Linking training efforts to business outcomes has long been a challenge for L&D. Today, AI-driven learning analytics are giving organizations new powers to measure and even predict the impact of training on performance metrics. By analyzing large datasets of learning activities and outcomes, AI can uncover patterns that help prove ROI and improve decision-making.
Advanced Learning Analytics
Traditional training metrics (completion rates, test scores, satisfaction surveys) only tell part of the story. AI allows far deeper analysis by correlating learning data with business data. Organizations are deploying predictive analytics that ingest data from Learning Management Systems, HR systems, and operational KPIs to evaluate how training moves the needle on business goals.
Example:
Learning analytics correlate training participation with metrics like average handling time, rebooking speed, refund error rate, customer satisfaction, and cross‑selling rates. These insights help prioritize which topics need reinforcement.
Predicting Training Needs and Outcomes
AI can not only look backward but also predict future training needs and outcomes. AI-driven analytics can even predict which employees might benefit most from certain training, or who might be at risk of low performance without intervention. This predictive capability helps L&D teams prioritize and tailor their initiatives for maximum impact.
Example:
Predictive models identify teams that may struggle before busy seasons based on prior mistakes and assessment scores. The system assigns targeted refresher training and tracks improvements after completion.
Real-Time Dashboards and Reporting
Modern L&D analytics platforms infused with AI provide real-time dashboards that track training effectiveness. These might include sentiment analysis of learner feedback comments, anomaly detection (e.g., identifying if a particular course consistently yields poor post-test results, indicating content issues), and even natural language generation to summarize insights for L&D managers. The goal is to move beyond basic reporting to actionable intelligence.
Example:
A real‑time dashboard provides operations leaders with up‑to‑date information on training completions, failed knowledge checks, and plain‑language insights into overall readiness.
Demonstrating ROI
AI-powered analytics capabilities feed into the bigger mandate of proving the value of training. AI helps by directly linking learning metrics to performance metrics. Companies can now estimate the dollar impact of closing a skill gap or predict how improving a certain skill through training will affect key business outcomes. This elevates L&D’s credibility in the eyes of executives.
Example:
Reports demonstrate the return on training investment by showing improvements such as faster rebooking times, fewer refund errors, increased customer satisfaction, and quicker onboarding of new staff.
can drive your business outcomes.
Online Travel Agencies (OTAs)
- Reduce refund errors with policy micro-lessons.
- Shorten rebooking time via assistants.
- Track NPS and AHT improvements.
Retail Travel Agencies
- Standardize disclosures and fee scripts.
- Practice upsell conversations ethically.
- Link training to attachment and repeat bookings.
Tour Operators & DMCs
- Unify guide check-ins with image checklists.
- Simulate surge days to protect guest flow.
- Correlate training to wait time and CSAT.
Cruise Lines & Ports
- Standardize embark/debark scripts and routing.
- Use assistants for accessibility requests.
- Track cycle time and guest feedback.
Resorts & Destination Clubs
- Align concierge scripts with micro-lessons.
- Practice recovery dialogs via avatars.
- Link training to NPS and spend.
Car Rental & Mobility
- Reduce mischarges via policy checks.
- Use assistants for waiver and damage steps.
- Correlate training to cycle time and complaints.
Attractions & Theme Parks
- Standardize queue/guest routing with micro-modules.
- Simulate peak entries to balance staffing.
- Track throughput and sentiment shifts.
Adventure/Outdoor Guides
- Unify check-in and gear handout procedures.
- Practice guest briefings via avatars (policy-based).
- Link training to on-time starts and reviews.
Rail & Coach Travel
- Align boarding scripts and assistance flows.
- Simulate disruptions for comms pacing.
- Track delay handling and satisfaction.
Travel Insurance Brokers
- Standardize disclosures with micro-modules.
- Practice claim-call empathy via role-plays.
- Correlate training to complaint and FCR.