The eLearning Blog

Author: elearning

  • Outsourcing IT Service Desk Provider Lifts FCR and Reduces Reopens With 24/7 Learning Assistants and the Cluelabs xAPI LRS

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    An IT Service Desk & Managed Services provider in the outsourcing and offshoring industry implemented 24/7 Learning Assistants, paired with the Cluelabs xAPI Learning Record Store, to deliver guidance in the flow of work and unify learning and ticket data. The program enabled precise tracking of first-contact resolution and reopen trends and produced measurable improvements:… Read full article

    Written by

    elearning

  • Personalized Learning Paths Help a Local & Regional Publisher Keep a Consistent Editorial Voice Across Freelancers and Desks

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    This case study examines a local and regional publisher in online media that implemented Personalized Learning Paths to keep its editorial voice consistent across freelancers and desks. By mapping role-specific skills and codifying a living style playbook—then embedding an AI-Assisted Knowledge Retrieval guide in daily workflows—the organization sped onboarding, reduced editor back-and-forth, and strengthened quality… Read full article

    Written by

    elearning

  • Problem-Solving Activities Help a Utility-Scale Wind and Solar Operator Correlate Training to Turbine Availability and Schedule Clarity

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    This case study profiles a utility-scale wind and solar operator that implemented short, scenario-based Problem-Solving Activities to better prepare crews for real decisions in the field. By linking learning data to operations through the Cluelabs xAPI Learning Record Store, the organization correlated training proficiency to turbine availability and schedule clarity, enabling targeted refreshers and coaching.… Read full article

    Written by

    elearning

  • How a Nonprofit Volunteer Network Used AI-Assisted Feedback and Coaching to Share Bite-Size Policy Reminders That Actually Get Read

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    This case study explores how a nonprofit volunteer network implemented AI-Assisted Feedback and Coaching—paired with AI-Generated Performance Support & On-the-Job Aids—to share bite-size policy reminders that actually get read in the flow of work. By delivering timely nudges with “Show me how” links in familiar channels, the organization boosted policy compliance and onboarding speed while… Read full article

    Written by

    elearning

  • MarTech and SaaS Vendor Elevates Customer Enablement with Situational Simulations, Delivering Role-Based Academies and Voice Coaching

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    In the marketing and advertising industry, a MarTech and SaaS vendor implemented Situational Simulations to transform learning and development, enabling customers with role-based academies and integrated voice coaching. Paired with AI-Generated Performance Support & On-the-Job Aids, the program standardized messaging, improved conversation quality, and shortened time to value across sales, success, and product use. This… Read full article

    Written by

    elearning

  • Aerospace & Defense Manufacturer Strengthens Documentation and Traceability by Implementing Fairness and Consistency With AI-Generated On-the-Job Aids

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    An Aerospace & Defense manufacturer overcame inconsistent practices and high-stakes compliance pressure by implementing a Fairness and Consistency learning-and-development strategy. Supported by AI-Generated Performance Support & On-the-Job Aids that delivered just-in-time SOP walkthroughs, checklist checks, and “document now” prompts linked to approved QMS/MES, the program made the right action the easy action for every shift… Read full article

    Written by

    elearning

  • Digital & Data Management Consulting: Performance Support Chatbots Correlate Training With Backlog Clarity and Faster Cycle Time

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    A management consulting organization in the digital and data space implemented Performance Support Chatbots inside Jira and Azure DevOps to guide story writing, acceptance criteria, and ready checks. Instrumented with the Cluelabs xAPI Learning Record Store, the initiative connected learning moments to delivery metrics and correlated training with improved backlog clarity and shorter cycle time.… Read full article

    Written by

    elearning

  • How an OEM Machinery Manufacturer Used Real‑Time Dashboards and Reporting to Unify FAT/SAT Artifacts via Playbooks

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    This executive summary profiles an OEM machinery manufacturer that implemented Real‑Time Dashboards and Reporting to unify FAT/SAT artifacts via digital playbooks across factory and site environments. By capturing step‑by‑step evidence tied to asset IDs and surfacing live readiness and pass/fail trends, the organization created a single source of truth and audit‑ready acceptance packages. The approach… Read full article

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    elearning

  • How Luxury Maisons and Flagship Boutiques Used Upskilling Modules to Link Training to Conversion, ATV, and Shrink

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    Set in the luxury goods and jewelry sector, this case study shows how Luxury Maisons and flagship boutiques implemented role-based Upskilling Modules to fix inconsistent clienteling, thin product storytelling, and loss-prevention gaps. Instrumented with xAPI and supported by the Cluelabs xAPI Learning Record Store, the program enabled in-boutique practice and coaching while producing dashboards that… Read full article

    Written by

    elearning

  • Manufacturing Plant Logistics Organization Aligns Shipping Windows With Dispatch Bots Through Upskilling Modules and On-the-Job Aids

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    This case study examines a manufacturing plant logistics organization that implemented role-based Upskilling Modules, supported by AI-Generated Performance Support & On-the-Job Aids, to align shipping windows with dispatch bots. By pairing short, hands-on learning with real-time SOP guidance on dock tablets, the team kept data clean, handled exceptions quickly, and synchronized human and bot workflows.… Read full article

    Written by

    elearning