The eLearning Blog

Author: elearning

  • Ports And Terminal Operator Achieves Reliable Throughput Tracking And Incident Reduction With Risk‑Based Compliance Training

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    An international trade and development ports and terminal operator implemented a risk-based, role-specific Compliance Training program, integrated with the Cluelabs xAPI Learning Record Store, to align learning with 24/7 operations. By centralizing course completions, toolbox talks, equipment inspections, and near-miss data and linking it to BI dashboards, leaders could track throughput alongside training engagement and… Read full article

    Written by

    elearning

  • Independent Insurance Agencies and Brokers Boost Retention and Cross-Sell With AI‑Assisted Feedback and Coaching

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    This case study shows how independent insurance agencies and brokers implemented AI‑assisted feedback and coaching to directly connect training with higher client retention and increased cross‑sell. By embedding short, in‑flow practice, after‑call highlights, and manager nudges—and centralizing learning and CRM data with the Cluelabs xAPI LRS—the organization proved a clear correlation between training engagement, skill… Read full article

    Written by

    elearning

  • IT Service Desk Organization Reduces AHT With Fairness and Consistency, KB Bots, and AI-Generated Performance Support

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    This case study profiles an IT service desk operation that implemented a Fairness and Consistency learning strategy, enabled by AI-Generated Performance Support & On-the-Job Aids and knowledge-base bots with guided scripts. By standardizing SOPs, coaching, and in-the-moment guidance, the organization achieved a sustained reduction in average handle time (AHT) while preserving quality and compliance. Executives… Read full article

    Written by

    elearning

  • Tests and Assessments Help a Legal and Regulatory Information Services Provider Reduce Errors and Customer Complaints

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    This case study profiles a B2B legal and regulatory information services organization that implemented scenario-based tests and assessments—supported by the Cluelabs xAPI Learning Record Store—to certify job‑critical skills. By linking item‑level assessment data to QA error logs and customer complaint trends, the organization targeted remediation, reduced defects and rework, and showed measurable impact via declining… Read full article

    Written by

    elearning

  • How a Government and Public Sector HR Organization Used Demonstrating ROI to Standardize Civil-Service Processes with Micro-Modules

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    A Government and Public Sector HR organization implemented a Demonstrating ROI strategy within its learning and development program to standardize civil-service processes into micro-modules, supported by practical on-the-job aids. By setting baselines, tracking KPIs, and using the Cluelabs xAPI Learning Record Store to connect learning activity to outcomes, the program delivered faster onboarding, fewer errors,… Read full article

    Written by

    elearning

  • Hospitality Hotel Engineering & Facilities: Games & Gamified Experiences Deliver Consistent Assistant Use for Parts and Vendor Steps

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    This case study profiles a hospitality operator’s Hotel Engineering & Facilities team that implemented Games & Gamified Experiences, paired with AI-Generated Performance Support & On-the-Job Aids, to improve maintenance, parts procurement, and vendor coordination. The blended solution achieved a clear outcome: consistent use of assistants for parts identification and vendor steps during live work orders,… Read full article

    Written by

    elearning

  • Engaging Scenarios Help Community and Critical Access Hospitals Correlate Training With Safety Observations and Response Times

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    Community and critical access hospitals implemented Engaging Scenarios to strengthen consistent safety behaviors across units. Using the Cluelabs xAPI Learning Record Store to centralize learning and operational data, leaders correlated scenario performance with safety observations and response times, revealing faster responses and more reliable adherence to key protocols. The article covers the challenge, the scenario-led… Read full article

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    elearning

  • How a Higher Education Bursar & Student Accounts Team Used AI‑Assisted Feedback and Coaching with Role‑Play to Deliver Faster, Clearer Disclosures

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    This case study profiles a higher education Bursar & Student Accounts operation that implemented AI‑Assisted Feedback and Coaching, paired with AI‑Powered Role‑Play & Simulation, to improve the clarity, sequencing, and tone of required disclosures. By practicing realistic student and parent conversations and receiving instant, rubric‑based coaching, staff built consistent, plain‑language messaging and placed disclosures at… Read full article

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    elearning

  • Supplement & Wellness E‑Commerce Operation Reduces Mis‑Picks With Problem‑Solving Activities And Image‑ID Drills

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    This case study profiles a health and wellness supplement & wellness e‑commerce operation that implemented Problem‑Solving Activities in its learning and development program to tackle look‑alike SKU errors. By using AI‑Assisted Skill Reinforcement to power adaptive image‑ID micro‑drills for warehouse pickers, the organization reduced mis‑picks and boosted decision speed and confidence without slowing throughput. The… Read full article

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    elearning

  • Government 311 Contact Center Standardizes Call Flow and Service Codes Using Situational Simulations and Agent‑Assist Performance Support

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    A government administration 311/contact center implemented Situational Simulations—paired with AI-Generated Performance Support & On-the-Job Aids—to standardize call flow and service code selection with an agent-assist sidebar. Realistic scenarios built consistent habits, while on-the-job guidance delivered verification checklists, probing questions, correct code options, and a wrap-up validation. The program achieved standardized interactions, higher QA scores, fewer… Read full article

    Written by

    elearning