Author: elearning
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Investment Promotion Agency Uses Auto‑Generated Quizzes and Exams to Track Cycle Time and Investor Satisfaction
This case study shows how an Investment Promotion Agency in international trade and development implemented Auto‑Generated Quizzes and Exams, paired with the Cluelabs xAPI Learning Record Store, to connect learning to business KPIs. The solution enabled the agency to track cycle time and investor satisfaction in real time, correlate competency gains with operational events, and…
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Life & Annuity Carrier Standardizes Suitability Scripts With Situational Simulations and Role-Plays
This case study profiles a Life & Annuity insurance carrier that implemented Situational Simulations, reinforced with live role-plays, to standardize suitability scripts across distributed sales and service teams. Instrumented with the Cluelabs xAPI Learning Record Store, the program delivered more consistent and compliant client conversations while accelerating onboarding and building advisor confidence.
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How an IT Cybersecurity SOC Used Performance Support Chatbots to Rehearse Triage and Escalation in Safe Sims
This case study profiles a cybersecurity operations center (SOC) within an information technology organization that implemented Performance Support Chatbots to let analysts rehearse triage and escalation in safe sims, right in the flow of work. Supported by the Cluelabs xAPI Learning Record Store, the program delivered faster time-to-competence, fewer unnecessary escalations, and more consistent decisions.…
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Information Services Content Licensing Operation Cuts Rights‑Matrix Errors With Scenario Practice and Role‑Play
An information services organization focused on content licensing and rights implemented Scenario Practice and Role‑Play micro-lessons to mirror real decisions and coach better judgment, leading to a measurable reduction in rights‑matrix errors and faster, more consistent decisions. Instrumented with the Cluelabs xAPI Learning Record Store for granular analytics, the program identified hotspots by territory, media,…
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Staffing & RPO Provider Calibrates Evaluation With AI‑Assisted Rubrics Through Problem‑Solving Activities
This case study examines a human resources Staffing & RPO provider that implemented Problem‑Solving Activities paired with AI‑assisted rubrics to calibrate evaluation across distributed recruiting teams. By using realistic, job‑like scenarios and centralized criterion‑level scoring data, the organization achieved calibrated evaluation, improved inter‑rater reliability and decision quality, and shortened time to proficiency. The article outlines…
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A Multisite Hospitality Spa, Pool, and Recreation Operation Standardizes Sanitation and Safety Checks With Automated Grading and Evaluation
This case study profiles a hospitality organization operating spas, pools, and recreation facilities that implemented Automated Grading and Evaluation—supported by the Cluelabs xAPI Learning Record Store—to standardize sanitation and safety checks across all locations. By converting SOPs into auto-scored practicals and mobile micro-checks and centralizing performance data for real-time dashboards and audit-ready reports, the business…
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How a Home Health & Hospice Provider Used Personalized Learning Paths to Deliver Mobile, Offline‑Capable Policy Refreshers and Boost Compliance
A multi‑site Home Health & Hospice provider in the hospital and health care industry implemented Personalized Learning Paths to deliver mobile, offline‑capable policy refreshers to its dispersed clinical workforce. The program, supported by real‑time tracking, increased on‑time completion, reduced time‑to‑compliance, and strengthened audit readiness. This case study details the challenges, the implementation approach, and practical…
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Higher Education IT Help Desk and Classroom Technology: Feedback and Coaching With an AI Assistant Shortens Time to Fix
A Higher Education IT Help Desk and Classroom Technology operation implemented a Feedback and Coaching program powered by the Cluelabs AI Chatbot eLearning Widget as a just-in-time assistant. By embedding role-based prompts and curated SOPs in the service portal, micro-coaching modules, and SMS, the team standardized resolutions, accelerated onboarding, and significantly shortened time to fix…
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How a Corporate Wellness Provider Used a Fairness and Consistency Strategy and an AI Policy Assistant to Unify Field Policy Answers
This case study examines how a corporate wellness provider implemented a Fairness and Consistency learning and development strategy—operationalized with the Cluelabs AI Chatbot eLearning Widget as a role‑specific policy assistant—to unify policy answers in the field. By establishing a single source of truth and embedding role‑aware guidance in the field portal and Storyline microlearning, the…
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Government Administration Treasury/Revenue Collections Organization Cuts Receipt Errors With AI‑Assisted Feedback and Coaching
This case study profiles a government administration organization in Treasury/Revenue Collections that implemented AI‑Assisted Feedback and Coaching with real‑time, workflow‑embedded checklist prompts to reduce errors in receipts. Supported by the Cluelabs xAPI Learning Record Store for real‑time analytics and audit trails, the program lowered rework, increased consistency across branches and shifts, and strengthened audit readiness.…
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