The eLearning Blog

Author: elearning

  • Luxury Service Centers Use Personalized Learning Paths to Link Training to Cycle Time and Repeat Service

    ,

    This case study shows how luxury goods and jewelry service centers implemented Personalized Learning Paths to upskill technicians and directly connect training to cycle time and repeat service outcomes. By instrumenting diagnostics, microlearning, coaching, and performance support with the Cluelabs xAPI Learning Record Store and integrating work‑order events, the organization achieved clear line of sight… Read full article

    Written by

    elearning

  • Healthcare & Life‑Sciences Logistics Provider Embeds Assistants in Chain‑of‑Custody Steps with Online Role‑Plays

    ,

    This case study follows a specialized Healthcare & Life‑Sciences Logistics provider that implemented Online Role‑Plays, paired with the Cluelabs AI Chatbot eLearning Widget as a SOP‑bound assistant, to standardize high‑stakes handoffs and use assistants for chain‑of‑custody steps. By mirroring real routes and forms in immersive practice and extending the same assistant to mobile and SMS… Read full article

    Written by

    elearning

  • Car Rental & Mobility Network Uses Real‑Time Dashboards and Reporting to Enable Assistants for Waiver and Damage Steps

    ,

    This case study profiles a multi‑location Car Rental & Mobility organization that implemented Real‑Time Dashboards and Reporting to connect learning with frontline operations and enabled assistants for waiver and damage steps. The approach accelerated onboarding, improved waiver accuracy and damage documentation, and standardized customer conversations across branches, offering clear guidance for executives and L&D teams… Read full article

    Written by

    elearning

  • Full-Service Law Firm Standardizes DMS and Versioning via Assistants with Feedback and Coaching

    ,

    Facing inconsistent document workflows, a full-service law firm implemented a firmwide Feedback and Coaching program to establish simple standards and coach daily habits across partners, associates, and assistants. With assistants at the center and a “DMS Coach” powered by the Cluelabs AI Chatbot eLearning Widget providing point-of-need answers, the firm standardized its DMS and versioning… Read full article

    Written by

    elearning

  • Airport and Harbor Police Demonstrating ROI: Training That Reduced Processing Times and Saved Hours

    ,

    A public‑sector Airport and Harbor Police department implemented a Demonstrating ROI strategy in its learning and development program to credibly link training to real‑world processing times. By instrumenting e‑learning, simulations, and on‑the‑job checklists with xAPI and centralizing activity in the Cluelabs xAPI Learning Record Store, the team blended learning data with timestamps for passenger screening,… Read full article

    Written by

    elearning

  • Judiciary Mediation and ADR Center Uses Demonstrating ROI to Rehearse Intake and Session Logistics With Role-Plays

    ,

    This article examines how a judiciary mediation and ADR center implemented a Demonstrating ROI strategy to address inconsistent intake and logistics by building realistic role-play rehearsals of intake and session logistics. The program delivered measurable improvements, including fewer reschedules, faster scheduling, and higher start-on-time rates, supported by clear performance data. Executives and L&D teams will… Read full article

    Written by

    elearning

  • Investment Promotion Agency Deploys Performance Support Chatbots to Track Cycle Time and Investor Satisfaction—and Improve Them

    ,

    An Investment Promotion Agency in the international trade and development sector implemented Performance Support Chatbots to put in‑the‑moment guidance, checklists, and templates into the flow of work. Instrumented with the Cluelabs xAPI Learning Record Store, the team tracked cycle time and investor satisfaction across the investor journey and used real‑time insights to coach and refine… Read full article

    Written by

    elearning

  • Independent Insurance Agencies and Brokers Reduce E&O Exposure With Scenario-Based Compliance Training and Audit-Ready PDFs

    ,

    This case study shows how independent insurance agencies/brokers implemented scenario-based compliance training aligned to their agency management system, reinforced by the Cluelabs PDF Maker eLearning Widget, to convert documentation drills into audit-ready client files. By standardizing coverage conversation notes, declination acknowledgments, and bind/post-bind checklists, the program reduced E&O exposure while speeding audits and improving file… Read full article

    Written by

    elearning

  • How a High-Volume Retail & eCommerce IT Organization Used Online Role‑Plays to Link Training to Checkout Uptime and Latency

    ,

    This case study profiles a high-volume Retail & eCommerce IT organization that implemented Online Role‑Plays to directly link training to checkout uptime and latency. By instrumenting practice with the Cluelabs xAPI Learning Record Store and correlating role‑play actions with weekly SLO metrics, the team built impact dashboards that showed measurable gains—higher stability, faster incident recovery,… Read full article

    Written by

    elearning

  • Information Services Content Licensing & Rights: Fairness and Consistency Micro-Lessons and Cluelabs xAPI LRS Reduce Rights-Matrix Errors

    ,

    An information services organization operating in Content Licensing & Rights implemented a Fairness and Consistency learning program, supported by the Cluelabs xAPI Learning Record Store, to standardize and speed rights decisions. The solution combined rights-matrix micro-lessons, shared rubrics, and weekly calibration sessions instrumented with xAPI to drive continuous improvement. As a result, the team reduced… Read full article

    Written by

    elearning