Author: elearning
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How a Manufacturing Plant Logistics Operation Used Advanced Learning Analytics to Link Training to Line Stoppages and On‑Time Deliveries
This case study profiles a manufacturing plant logistics operation in the logistics and supply chain industry that implemented Advanced Learning Analytics, powered by the Cluelabs xAPI Learning Record Store, to link workforce training directly to line stoppages and on‑time deliveries. By unifying learning events with MES, WMS, and TMS data, the team created action‑oriented dashboards,…
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Tour Operator and Destination Management Company Protects Guest Flow by Simulating Surge Days With Problem‑Solving Activities
A Tour Operators & DMCs organization in the leisure and travel industry implemented Problem‑Solving Activities to simulate surge days and protect guest flow. Scenario-based drills aligned operations, guest services, and guides, while the Cluelabs xAPI Learning Record Store enabled data‑driven debriefs and rapid iteration. The result was smoother peak-day movement, faster response times, and more…
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How a Boutique Legal Services Firm Used Feedback and Coaching (Plus a Chatbot) to Scale Best‑Practice Checklists Across Matters
This case study shows how a boutique, subject‑matter firm in the legal services industry implemented a Feedback and Coaching program, supported by the Cluelabs AI Chatbot eLearning Widget, to scale best‑practice checklists across matters. By building real‑time coaching touchpoints into the matter lifecycle and turning partner know‑how into a point‑of‑need assistant, the firm improved consistency,…
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How a Parks & Wildlife Enforcement Agency Used Feedback and Coaching to Standardize Citations and Notices
Facing inconsistent documentation and rework, a public-sector Parks & Wildlife Enforcement agency implemented a Feedback and Coaching program to align officers and administrative assistants around a single, standardized citation and notice workflow. The approach paired structured coaching, a co-created checklist, and real-world practice with the Cluelabs xAPI Learning Record Store to surface gaps, target coaching,…
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Judiciary Records & Archives Operation Uses Online Role-Plays and Cluelabs xAPI LRS to Track Turnaround and Request Satisfaction
This case study shows how a judiciary Records & Archives operation implemented Online Role-Plays, instrumented with xAPI and the Cluelabs Learning Record Store, to standardize request handling and strengthen communication and compliance. By capturing start and finish times, decision paths, compliance checkpoints, and simulated requester satisfaction, leaders gained dashboards that tracked turnaround and request satisfaction,…
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Export Promotion Agency Links Training to Deals and Documentation Quality With AI‑Assisted Feedback and Coaching
An export promotion agency in the international trade and development industry implemented AI‑Assisted Feedback and Coaching, embedding guidance in CRM and export‑document workflows to connect learning with real work. Using the Cluelabs xAPI Learning Record Store to tag coaching events to opportunity and document IDs, the program correlated training to deal conversion and documentation quality,…
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Independent Insurance Agencies and Brokers Use Microlearning Modules to Correlate Training to Retention and Cross-Sell
An insurance network of independent agencies/brokers implemented Microlearning Modules to upskill producers and service teams in the flow of work. Paired with the Cluelabs xAPI Learning Record Store, the program linked lesson engagement to CRM and policy events, enabling leaders to correlate training to retention and cross-sell and target coaching where it mattered. This executive…
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Retail & E-Commerce Technology Provider Links Training to Checkout Uptime and Latency With a Fairness and Consistency L&D Program
This case study profiles a retail and e-commerce technology provider that implemented a Fairness and Consistency learning strategy—supported by the Cluelabs xAPI Learning Record Store—to standardize role-based training and assessment. The program linked training directly to checkout uptime and p95 latency and helped reduce MTTR, with dashboards tying L&D progress to real operational metrics. Executives…
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Situational Simulations Enable an Enterprise B2B Legal and Regulatory Information Services Provider to Use Assistants for Taxonomy and Jurisdiction Rules
This case study examines how an enterprise B2B provider in legal and regulatory information services implemented Situational Simulations—paired with the Cluelabs AI Chatbot eLearning Widget—to build consistent, real‑world decision‑making for classification and jurisdiction. The outcome was clear: teams now confidently use assistants for taxonomy and jurisdiction rules in daily work, achieving higher first‑pass accuracy, faster…
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How a Government & Public Sector HR Organization Used Online Role‑Plays to Achieve Public‑Records‑Safe Communication at Scale
This case study shows how a Government & Public Sector HR organization implemented Online Role‑Plays, supported by the Cluelabs xAPI Learning Record Store, to help staff practice and sustain public‑records‑safe communications across email, chat, and text. By simulating real inbox scenarios and tracking key actions like disclaimers, channel choice, and redactions, the program reduced risky…
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