The eLearning Blog

Author: elearning

  • Investment Promotion Agency Deploys Performance Support Chatbots to Track Cycle Time and Investor Satisfaction—and Improve Them

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    An Investment Promotion Agency in the international trade and development sector implemented Performance Support Chatbots to put in‑the‑moment guidance, checklists, and templates into the flow of work. Instrumented with the Cluelabs xAPI Learning Record Store, the team tracked cycle time and investor satisfaction across the investor journey and used real‑time insights to coach and refine… Read full article

    Written by

    elearning

  • Independent Insurance Agencies and Brokers Reduce E&O Exposure With Scenario-Based Compliance Training and Audit-Ready PDFs

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    This case study shows how independent insurance agencies/brokers implemented scenario-based compliance training aligned to their agency management system, reinforced by the Cluelabs PDF Maker eLearning Widget, to convert documentation drills into audit-ready client files. By standardizing coverage conversation notes, declination acknowledgments, and bind/post-bind checklists, the program reduced E&O exposure while speeding audits and improving file… Read full article

    Written by

    elearning

  • How a High-Volume Retail & eCommerce IT Organization Used Online Role‑Plays to Link Training to Checkout Uptime and Latency

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    This case study profiles a high-volume Retail & eCommerce IT organization that implemented Online Role‑Plays to directly link training to checkout uptime and latency. By instrumenting practice with the Cluelabs xAPI Learning Record Store and correlating role‑play actions with weekly SLO metrics, the team built impact dashboards that showed measurable gains—higher stability, faster incident recovery,… Read full article

    Written by

    elearning

  • Information Services Content Licensing & Rights: Fairness and Consistency Micro-Lessons and Cluelabs xAPI LRS Reduce Rights-Matrix Errors

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    An information services organization operating in Content Licensing & Rights implemented a Fairness and Consistency learning program, supported by the Cluelabs xAPI Learning Record Store, to standardize and speed rights decisions. The solution combined rights-matrix micro-lessons, shared rubrics, and weekly calibration sessions instrumented with xAPI to drive continuous improvement. As a result, the team reduced… Read full article

    Written by

    elearning

  • How a Healthcare and Education HR Organization Used Personalized Learning Paths to Correlate Training with Vacancy Days and Safety Reports

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    A Healthcare and Education HR organization implemented Personalized Learning Paths, supported by the Cluelabs xAPI Learning Record Store, to address staffing and safety pressures. By centralizing learning data and connecting it with HRIS/ATS and safety systems, leaders built dashboards that correlated training participation and competency signoffs with vacancy days and safety reports by role and… Read full article

    Written by

    elearning

  • Hospitality Spa, Pool and Recreation Operation Uses Automated Grading and Evaluation to Standardize Sanitation and Safety Checks

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    This case study profiles a hospitality organization running spa, pool and recreation facilities that implemented Automated Grading and Evaluation, supported by the Cluelabs xAPI Learning Record Store, to standardize sanitation and safety checks across properties. By turning SOPs into competency-based assessments with automated scoring and real-time analytics, managers gained clear visibility, faster coaching and audit-ready… Read full article

    Written by

    elearning

  • Community and Critical Access Hospitals Use Situational Simulations to Deliver Cross-Training Paths for Small Teams

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    This case study profiles a hospital and health care organization operating Community & Critical Access Hospitals that implemented Situational Simulations to deliver cross-training paths for small teams. By embedding brief, realistic scenarios into daily workflows and tracking performance with the Cluelabs xAPI Learning Record Store, leaders gained real-time readiness visibility and targeted coaching. The program… Read full article

    Written by

    elearning

  • Higher Education Registrar & Records Operation Cuts Coding Errors With Performance Support Chatbots

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    This case study shows how a higher education Registrar & Records operation implemented Performance Support Chatbots—paired with data‑quality microlearning modules and instrumented via the Cluelabs xAPI Learning Record Store—to reduce coding errors and speed onboarding. By bringing just‑in‑time guidance, pre‑save checks, and targeted microlessons into daily workflows, the team drove double‑digit error reductions in high‑risk… Read full article

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    elearning

  • How a Wellness Resorts and Retreats Operator Coordinated Peak-Day Guest Flows With Collaborative Experiences

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    This case study shows how a wellness resorts and retreats operator implemented Collaborative Experiences—cross-functional simulations—to coordinate peak-day guest flows across front desk, spa, fitness, dining, and housekeeping. By rehearsing a “day in fast-forward,” the organization coordinated peak-day flows via simulations and cut wait times while improving on-time starts, handoffs, and guest satisfaction. Executives and L&D… Read full article

    Written by

    elearning

  • How a City Clerk & Legislative Support Team Reduced Minutes Errors Using Problem‑Solving Activities, Coaching, and Checklists

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    In a municipal City Clerk & Legislative Support office, the team implemented Problem‑Solving Activities as the core learning and development strategy, co‑creating practical checklists and peer‑coaching routines to curb inaccuracies in meeting minutes. Paired with the Cluelabs PDF Maker eLearning Widget to generate role‑ and meeting‑specific QA checklists and coaching plans with audit logs, the… Read full article

    Written by

    elearning