The eLearning Blog

Category: eLearning Case Studies

  • Real‑Time Dashboards and Reporting Help an Acute Care Hospital Track Readiness by Unit and Shift

    ,

    An acute care hospital organization implemented Real‑Time Dashboards and Reporting—powered by the Cluelabs xAPI Learning Record Store (LRS)—to centralize learning and competency data and give leaders a live view of workforce readiness by unit and shift. The solution replaced manual spreadsheets with role‑based, real‑time dashboards mapped to HR and scheduling, enabling faster staffing decisions, fewer… Read full article

    Written by

    elearning

  • Higher Education Admissions & Enrollment Team Cuts Image-Based ID Rework With Feedback and Coaching and the Cluelabs AI Chatbot

    ,

    This article profiles a higher education admissions and enrollment operation that lowered rework with image-based ID checks by implementing a focused Feedback and Coaching program, paired with the Cluelabs AI Chatbot eLearning Widget for in-the-moment guidance. It explains the initial challenges in ID verification, the coaching routines and embedded chatbot that standardized decisions, and the… Read full article

    Written by

    elearning

  • How a Yoga & Pilates Studio Network Used AI‑Assisted Feedback and Coaching to Elevate Cueing With Modification Micro‑Demos

    ,

    This case study profiles a health and wellness organization operating a network of Yoga & Pilates studios that implemented AI‑Assisted Feedback and Coaching to elevate cueing with modification micro‑demos, improving class consistency and the member experience. Pairing rapid AI‑driven notes with human coaching—and using Cluelabs Audio Captioning and Speech‑to‑Text to transcribe and caption practice clips—the… Read full article

    Written by

    elearning

  • Government Administration 311 Contact Center Boosts First Contact Resolution With Problem-Solving Activities

    ,

    This case study examines a government administration 311/contact center that implemented a Problem-Solving Activities program built around realistic scenario practice and timed knowledge-base drills, supported by the Cluelabs AI Chatbot eLearning Widget. The approach addressed inconsistent KB use and repeat contacts by simulating live caller personas, constraining answers to approved SOPs, and delivering micro-drills to… Read full article

    Written by

    elearning

  • How a QSR Operator Cut Comps With AI-Assisted Feedback and Coaching

    ,

    An operator in the food and beverages Quick-Service Restaurant (QSR) sector implemented AI-Assisted Feedback and Coaching, supported by the Cluelabs xAPI Learning Record Store, to scale short service-recovery role-plays and targeted manager coaching. The approach fit into daily operations, delivered instant AI feedback, and guided data-driven reinforcement, resulting in fewer comps and more consistent guest… Read full article

    Written by

    elearning

  • Fintech Lender Speeds Support Onboarding With Product-Specific Paths Using Compliance Training

    ,

    An online fintech lender implemented a role-based Compliance Training program that mapped regulations to real product workflows. Supported by Cluelabs AI-Powered Storyboarding, the team built and refreshed product-specific learning paths, enabling the organization to onboard support quickly with product-specific paths, reduce time-to-proficiency, and strengthen audit readiness. This case study outlines the challenges, strategy and solution,… Read full article

    Written by

    elearning

  • Water/Wastewater Utility Uses Feedback and Coaching to Track Readiness Across Shifts and Facilities

    ,

    This case study profiles a water/wastewater utility that implemented a structured Feedback and Coaching program, supported by the Cluelabs xAPI Learning Record Store (LRS), to track readiness across shifts and facilities in real time. By capturing coaching notes, observations, and task sign-offs as xAPI data, leaders saw who was learning, practicing, or verified by person,… Read full article

    Written by

    elearning

  • How a Theme Parks and Attractions Operator Standardized Pre-Open Checks With Scenario Practice, Role-Play, and the Cluelabs AI Chatbot

    ,

    An entertainment industry theme parks and attractions operator used Scenario Practice and Role-Play, paired with the Cluelabs AI Chatbot eLearning Widget for point-of-work support, to standardize pre-open checks with just-in-time tips. The program turned checklists into habits through realistic scenarios and embedded the chatbot via Storyline, QR codes, and SMS so operators could get step-by-step… Read full article

    Written by

    elearning

  • Energy and Utilities Engineering Company Correlates Training to Incident Rates and Restoration Times With Automated Grading and Evaluation

    ,

    An Energy and Utilities engineering company implemented Automated Grading and Evaluation, supported by the Cluelabs xAPI Learning Record Store (LRS), to standardize assessments, deliver fast feedback, and connect learning data with operational metrics. By joining scores, attempts, and scenario tags with incident logs and restoration times, the organization quantified the link between training and field… Read full article

    Written by

    elearning

  • Education Management Testing & Assessment Centers Cut Irregularities Using Real-Time Dashboards and Reporting

    ,

    This case study shows how an education management organization operating testing and assessment centers implemented Real-Time Dashboards and Reporting, powered by the Cluelabs xAPI Learning Record Store, to target and deliver test security microlearning at the moment of need. By centralizing training and incident data and surfacing role-based alerts, the program reduced irregularities, sped response… Read full article

    Written by

    elearning