The eLearning Blog

Category: eLearning Case Studies

  • Situational Simulations Enable an Enterprise B2B Legal and Regulatory Information Services Provider to Use Assistants for Taxonomy and Jurisdiction Rules

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    This case study examines how an enterprise B2B provider in legal and regulatory information services implemented Situational Simulations—paired with the Cluelabs AI Chatbot eLearning Widget—to build consistent, real‑world decision‑making for classification and jurisdiction. The outcome was clear: teams now confidently use assistants for taxonomy and jurisdiction rules in daily work, achieving higher first‑pass accuracy, faster… Read full article

    Written by

    elearning

  • How a Government & Public Sector HR Organization Used Online Role‑Plays to Achieve Public‑Records‑Safe Communication at Scale

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    This case study shows how a Government & Public Sector HR organization implemented Online Role‑Plays, supported by the Cluelabs xAPI Learning Record Store, to help staff practice and sustain public‑records‑safe communications across email, chat, and text. By simulating real inbox scenarios and tracking key actions like disclaimers, channel choice, and redactions, the program reduced risky… Read full article

    Written by

    elearning

  • Boutique and Lifestyle Hotels Elevate Personalized Service With Role-Plays Using Advanced Learning Analytics

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    This case study follows a hospitality organization operating boutique and lifestyle hotels that implemented Advanced Learning Analytics to raise service consistency and elevate personalized service with role-plays. Pairing analytics with the Cluelabs AI Chatbot eLearning Widget, the team unified learning data, mapped role-specific skills, and delivered AI-driven practice scenarios that fed back into dashboards for… Read full article

    Written by

    elearning

  • How a Hospital and Health Care Ambulatory Clinics and Practices Provider Improved Front-Desk Privacy With Feedback and Coaching

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    An organization operating hospital and health care ambulatory clinics and practices implemented a Feedback and Coaching program built around daily micro-lessons to improve privacy at front desks. Using the Cluelabs xAPI Learning Record Store to capture learning signals and brief observations without PHI, leaders targeted reinforcement and created audit-ready records, resulting in clearer behaviors, fewer… Read full article

    Written by

    elearning

  • Higher Education Study Abroad Provider Tracks Cycle Times and Exception Trends With Collaborative Experiences

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    This case study profiles a higher education study abroad and international programs provider that implemented Collaborative Experiences to embed learning in live workflows and improve handoffs. Instrumented with xAPI and powered by the Cluelabs xAPI Learning Record Store (LRS), the approach gave leaders real-time visibility to track cycle times and exception trends across regions and… Read full article

    Written by

    elearning

  • How a Network of Yoga & Pilates Studios Used Real‑Time Dashboards to Track Instructor Readiness by Class Type

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    A health and wellness network of Yoga & Pilates studios implemented Real‑Time Dashboards and Reporting to track readiness by instructor and class type, solving uneven class quality and scheduling risk. Powered by a unified data backbone, the rollout delivered live, role‑based views that improved coverage, consistency, and speed to competence. This case study details the… Read full article

    Written by

    elearning

  • How a Human Services Administration Agency Used Compliance Training to Improve Intake Clarity With Empathy Role-Plays

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    A public-sector Human Services Administration agency implemented a redesigned Compliance Training program centered on empathy-led role-plays, supported by a Virtual Intake Client built with the Cluelabs AI Chatbot eLearning Widget. The initiative improved intake clarity, strengthened documentation, reduced errors and audit flags, and accelerated new-hire proficiency. This case study explains the challenge, the strategy and… Read full article

    Written by

    elearning

  • Food & Beverage Manufacturer Reduces Allergen Cross-Contact With Personalized Learning Paths

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    A mid-sized food and beverage manufacturer implemented Personalized Learning Paths featuring line-specific changeover micro-lessons to reduce allergen cross-contact across rotating crews. The solution personalized guidance by role, line, and product and leveraged the Cluelabs xAPI Learning Record Store to trigger targeted refreshers and maintain audit-ready records. The result was fewer allergen issues, faster and more… Read full article

    Written by

    elearning

  • How a Credit Bureau and Data Services Provider Standardized Dispute Handling With Performance Support Chatbots

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    A credit bureau and data services provider in financial services implemented Performance Support Chatbots to guide agents in real time, resulting in standardized dispute handling scripts and checks across the operation. By embedding branching scripts and required checks directly in the desktop and reinforcing them with microlearning, the team delivered consistent, compliant resolutions and faster… Read full article

    Written by

    elearning

  • Industrial Cleaning Services Provider Correlates Training to Rework and Downtime With Advanced Learning Analytics

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    This article profiles an Industrial Cleaning Services provider in the environmental services industry that implemented Advanced Learning Analytics, supported by the Cluelabs xAPI Learning Record Store (LRS), to connect training records with work orders, QA findings, and downtime logs. The solution enabled the team to correlate training and competency evidence with rework and downtime by… Read full article

    Written by

    elearning