The eLearning Blog

Category: eLearning Case Studies

  • How a Travel Insurance Brokerage Used Scenario Practice and Role-Play to Reduce Complaints and Lift First Contact Resolution

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    This case study shows how a travel insurance brokerage in the leisure and travel industry implemented Scenario Practice and Role‑Play to upskill frontline teams and achieve measurable outcomes: fewer complaints per policy and higher First Contact Resolution. By instrumenting simulations and live role‑plays with the Cluelabs xAPI Learning Record Store, the organization correlated training to… Read full article

    Written by

    elearning

  • Court Reporting and Transcription Provider Uses Advanced Learning Analytics to Track Turnaround Times and Error Rates

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    This case study profiles a court reporting and transcription provider in the legal services industry that implemented Advanced Learning Analytics, anchored by the Cluelabs xAPI Learning Record Store, to unify training, production, and QA data. The initiative enabled leaders to reliably track turnaround times and error rates by person, team, and case type, creating clear… Read full article

    Written by

    elearning

  • Law Enforcement Professional Standards and Training Unit Implements AI‑Assisted Feedback and Coaching to Auto‑Generate Policy Quizzes From Updates

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    A law enforcement agency’s Professional Standards and Training unit implemented an AI‑Assisted Feedback and Coaching program that auto‑generates policy quizzes directly from updates, turning changes into concise micro‑lessons with immediate coaching. Supported by the Cluelabs xAPI Learning Record Store as the system of record, the initiative accelerated release cycles, improved seven‑day completion rates, and delivered… Read full article

    Written by

    elearning

  • Public Family and Probate Courts Use Predicting Training Needs and Outcomes to Enable Avatar-Based Practice and Reduce Escalations

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    This case study profiles a public-sector Family and Probate Court system that implemented a Predicting Training Needs and Outcomes strategy to target skill gaps and let frontline staff practice sensitive counter interactions via avatars. The program improved citizen satisfaction, reduced escalations, and sped time-to-competency by using data to assign the right training and measure impact.… Read full article

    Written by

    elearning

  • Investment Promotion Agency Uses Auto‑Generated Quizzes and Exams to Track Cycle Time and Investor Satisfaction

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    This case study shows how an Investment Promotion Agency in international trade and development implemented Auto‑Generated Quizzes and Exams, paired with the Cluelabs xAPI Learning Record Store, to connect learning to business KPIs. The solution enabled the agency to track cycle time and investor satisfaction in real time, correlate competency gains with operational events, and… Read full article

    Written by

    elearning

  • Life & Annuity Carrier Standardizes Suitability Scripts With Situational Simulations and Role-Plays

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    This case study profiles a Life & Annuity insurance carrier that implemented Situational Simulations, reinforced with live role-plays, to standardize suitability scripts across distributed sales and service teams. Instrumented with the Cluelabs xAPI Learning Record Store, the program delivered more consistent and compliant client conversations while accelerating onboarding and building advisor confidence. Read full article

    Written by

    elearning

  • How an IT Cybersecurity SOC Used Performance Support Chatbots to Rehearse Triage and Escalation in Safe Sims

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    This case study profiles a cybersecurity operations center (SOC) within an information technology organization that implemented Performance Support Chatbots to let analysts rehearse triage and escalation in safe sims, right in the flow of work. Supported by the Cluelabs xAPI Learning Record Store, the program delivered faster time-to-competence, fewer unnecessary escalations, and more consistent decisions.… Read full article

    Written by

    elearning

  • Information Services Content Licensing Operation Cuts Rights‑Matrix Errors With Scenario Practice and Role‑Play

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    An information services organization focused on content licensing and rights implemented Scenario Practice and Role‑Play micro-lessons to mirror real decisions and coach better judgment, leading to a measurable reduction in rights‑matrix errors and faster, more consistent decisions. Instrumented with the Cluelabs xAPI Learning Record Store for granular analytics, the program identified hotspots by territory, media,… Read full article

    Written by

    elearning

  • Staffing & RPO Provider Calibrates Evaluation With AI‑Assisted Rubrics Through Problem‑Solving Activities

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    This case study examines a human resources Staffing & RPO provider that implemented Problem‑Solving Activities paired with AI‑assisted rubrics to calibrate evaluation across distributed recruiting teams. By using realistic, job‑like scenarios and centralized criterion‑level scoring data, the organization achieved calibrated evaluation, improved inter‑rater reliability and decision quality, and shortened time to proficiency. The article outlines… Read full article

    Written by

    elearning

  • A Multisite Hospitality Spa, Pool, and Recreation Operation Standardizes Sanitation and Safety Checks With Automated Grading and Evaluation

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    This case study profiles a hospitality organization operating spas, pools, and recreation facilities that implemented Automated Grading and Evaluation—supported by the Cluelabs xAPI Learning Record Store—to standardize sanitation and safety checks across all locations. By converting SOPs into auto-scored practicals and mobile micro-checks and centralizing performance data for real-time dashboards and audit-ready reports, the business… Read full article

    Written by

    elearning