Category: elearning for human resources
-
PEO/HR BPO Case Study: Feedback and Coaching with the Cluelabs AI Chatbot eLearning Widget Delivers Client-Specific Policy Paths at Scale
An HR services PEO/HR BPO implemented a Feedback and Coaching program paired with per-client chatbots built using the Cluelabs AI Chatbot eLearning Widget to provide just-in-time, client-specific guidance in the flow of work. The initiative delivered client-specific policy paths at scale and improved accuracy, speed, and first-contact resolution by turning real questions into targeted coaching… Read full article
Written by
-
How a Healthcare and Education HR Organization Used Personalized Learning Paths to Correlate Training with Vacancy Days and Safety Reports
A Healthcare and Education HR organization implemented Personalized Learning Paths, supported by the Cluelabs xAPI Learning Record Store, to address staffing and safety pressures. By centralizing learning data and connecting it with HRIS/ATS and safety systems, leaders built dashboards that correlated training participation and competency signoffs with vacancy days and safety reports by role and… Read full article
Written by
-
Staffing & RPO Provider Calibrates Evaluation With AI‑Assisted Rubrics Through Problem‑Solving Activities
This case study examines a human resources Staffing & RPO provider that implemented Problem‑Solving Activities paired with AI‑assisted rubrics to calibrate evaluation across distributed recruiting teams. By using realistic, job‑like scenarios and centralized criterion‑level scoring data, the organization achieved calibrated evaluation, improved inter‑rater reliability and decision quality, and shortened time to proficiency. The article outlines… Read full article
Written by
-
How a Government & Public Sector HR Organization Used Online Role‑Plays to Achieve Public‑Records‑Safe Communication at Scale
This case study shows how a Government & Public Sector HR organization implemented Online Role‑Plays, supported by the Cluelabs xAPI Learning Record Store, to help staff practice and sustain public‑records‑safe communications across email, chat, and text. By simulating real inbox scenarios and tracking key actions like disclaimers, channel choice, and redactions, the program reduced risky… Read full article
Written by