Category: elearning for information services
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Information Services Customer Enablement and Success Organization Uses Situational Simulations to Tie Training to Adoption and Renewal Signals
This case study profiles an information services Customer Enablement and Success organization that implemented Situational Simulations, supported by an xAPI Learning Record Store, to deliver realistic practice across the customer lifecycle. By capturing and integrating simulation data with product telemetry and CRM metrics, the team correlated training performance with adoption and renewal signals, enabling targeted… Read full article
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Information Services Content Licensing & Rights: Fairness and Consistency Micro-Lessons and Cluelabs xAPI LRS Reduce Rights-Matrix Errors
An information services organization operating in Content Licensing & Rights implemented a Fairness and Consistency learning program, supported by the Cluelabs xAPI Learning Record Store, to standardize and speed rights decisions. The solution combined rights-matrix micro-lessons, shared rubrics, and weekly calibration sessions instrumented with xAPI to drive continuous improvement. As a result, the team reduced… Read full article
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Information Services Content Licensing Operation Cuts Rights‑Matrix Errors With Scenario Practice and Role‑Play
An information services organization focused on content licensing and rights implemented Scenario Practice and Role‑Play micro-lessons to mirror real decisions and coach better judgment, leading to a measurable reduction in rights‑matrix errors and faster, more consistent decisions. Instrumented with the Cluelabs xAPI Learning Record Store for granular analytics, the program identified hotspots by territory, media,… Read full article
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Situational Simulations Enable an Enterprise B2B Legal and Regulatory Information Services Provider to Use Assistants for Taxonomy and Jurisdiction Rules
This case study examines how an enterprise B2B provider in legal and regulatory information services implemented Situational Simulations—paired with the Cluelabs AI Chatbot eLearning Widget—to build consistent, real‑world decision‑making for classification and jurisdiction. The outcome was clear: teams now confidently use assistants for taxonomy and jurisdiction rules in daily work, achieving higher first‑pass accuracy, faster… Read full article
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Information Services Case Study: Collaborative Experiences Improve SLA and Quality for Financial & Pricing Data Vendors
An information services provider focused on financial and pricing data implemented a Collaborative Experiences learning program—supported by the Cluelabs xAPI Learning Record Store—to align teams around shared playbooks, peer reviews, and real-time scorecards. By instrumenting key activities and linking them to operational data, the organization tracked SLA adherence and defect rates with clarity, giving leaders… Read full article
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