Category: elearning for outsourcing and offshoring
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LPO Provider Makes QA Consistent Across Reviewers and Sites With a Demonstrating ROI Program and the Cluelabs xAPI LRS
An LPO (Legal Process Outsourcing) provider implemented a Demonstrating ROI–focused learning and development program to fix uneven quality assurance across reviewers and sites. By instrumenting calibration and live QA with xAPI and centralizing events in the Cluelabs xAPI Learning Record Store, the team tracked inter-rater reliability, site variance, and drift and coached to a single… Read full article
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