Category: elearning for telecommunications
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MVNO Case Study: Fewer Bounced Tickets and Cleaner Bridges Through Scenario Practice and Role-Play
In this telecommunications case study, a mobile virtual network operator (MVNO) implemented Scenario Practice and Role-Play to strengthen triage, handoffs, and incident-bridge communication. Supported by the Cluelabs xAPI Learning Record Store to track decision-level performance, the program delivered measurable operational gains—fewer bounced tickets and cleaner bridges—while enabling targeted coaching where it mattered most. Read full article
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Fixed ISP and Fiber Provider Cuts Escalations and Speeds Installs With Predicting Training Needs and Outcomes
This case study profiles a telecommunications fixed ISP and fiber provider that implemented a Predicting Training Needs and Outcomes strategy to align learning with field performance. By connecting course activity and on-the-job data and using predictive prompts to deliver microlearning and coaching in the flow of work, the organization achieved fewer escalations and faster installs… Read full article
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Telecommunications Case Study: Fixed ISPs and Fiber Providers Use 24/7 Learning Assistants to Standardize Provisioning Notes
This case study from the telecommunications sector—focused on fixed ISPs and fiber providers—shows how 24/7 Learning Assistants embedded in daily OSS/BSS workflows solved illegible and inconsistent provisioning notes. Paired with real-time checks and analytics via the Cluelabs xAPI Learning Record Store, the program delivered cleaner, audit-ready notes, less rework, faster activations, and shorter onboarding. The… Read full article
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