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Elevate your Insurance team with quality custom training content.
Training and Development Manager, New York, NY
eLearning Solutions Company is fantastic! Their products are innovative, user-friendly, and do an excellent job presenting the training content. I'm so grateful for their help, we were able to reach our training targets and stay on track with the business goal. I would gladly recommend this team to anyone looking for an effective online learning curriculum.
Senior Learning Evangelist, Tallahassee, FL
This company develops superior custom learning courses. Their comprehensive approach to content processing and engaging delivery greatly simplified complex topics for my internal learners. They offer quality courses that are well-suited to self-paced learning. The courses we received are an invaluable educational resource for us.
Senior Traning Manager, Richmond, VA
The ELS team is incredible, very talented, and very skilled! They've transformed the boring courses we've been using until now into content that is fun, engaging, and interactive. Every slide is meticulously designed and serves a purpose. I absolutely recommend ELS as my #1 contractor for anything learning-related.
VP of People Operations, New York, NY
The eLearning Solutions Company has revolutionized learning for our team with their innovative AI chatbots. We now have interactive and engaging modules that have improved our learning completion metrics as well as knowledge retention. AI was an excellent and forward-thinking approach! I highly recommend this company.
Program Manager, San Francisco, CA
eLearning Solutions Company has exceeded my expectations. Their interactive modules are brilliantly designed, informative, engaging, and incredibly intuitive. The support and communication I received throughout the project were fantastic as well. I will certainly trust this team with my future learning and development needs.
Head of Human Capital, Hoboken, NJ
This company is fantastic! We had a very tight deadline, and I'm glad that we selected the right contractor to outsource our learning needs. I highly recommend them to anyone looking for a reliable external learning development partner.
Chief Learning Officer, Las Vegas, NV
eLearning Solutions Company offered an exceptional development process, truly transforming our training modules. Their innovative solutions, professionalism, and project management are incomparable. They are a valuable resource for any company's elearning needs.
Lead Learning Designer, Sacramento, CA
The eLearning Solutions Company profoundly enhanced our elearning capabilities. Their tailored solutions and exceptional support services are second to none. The new courses are truly a game-changer for our training program. Highly recommended!
Managing Director, New York, NY
eLearning Company is phenomenal! The training materials they created for us are clear, engaging, and easy to follow. Our team's skills and knowledge improved significantly. I highly recommend this company for enriching professional development.
Head of People, Boston, MA
I can honestly say that your team has delivered beyond my expectations. Every single one of the elearning modules is top-notch, engaging, and well-thought-through. The interactive content has truly helped us deliver the message and make sure it sticks. I would highly recommend your approach and the innovative learning solutions you deliver!
HR Manager, Chicago, IL
My experience with eLearning Solutions Company has been exceptional. They provided a stellar development service with utmost professionalism and efficiency. Their user-friendly designs and innovative learning strategies surpassed my expectations! They are true leaders in the elearning industry.
for the Insurance industry
Microlearning Modules
Bite-sized lessons that deliver focused knowledge quickly and efficiently.
Example:
A five‑minute module for call center agents guides them through verifying identity, checking coverage, gathering loss details, and setting expectations using masked customer relationship management screenshots. It launches directly from the CRM and ends with a brief quiz. The module tracks average handle time, first‑contact resolution, and re‑contact rate.
Engaging Scenarios
Interactive stories that let learners practice decision-making in realistic contexts.
Example:
An eight‑minute scenario helps desk adjusters triage water damage claims by distinguishing sudden or accidental incidents from gradual seepage, approving mitigation services, and dispatching vendors. Learners see how their decisions influence cycle time and leakage risk and receive a template for notes to supervisors.
Tests and Assessments
Quizzes and evaluations that measure understanding and track progress.
Example:
A ten‑minute assessment for special investigations units and claims staff uses images and text snippets to test recognition of staged loss indicators, medical billing anomalies, and vehicle identification number or title issues. Each test randomizes the items, and immediate feedback links to guidance.
Personalized Learning Paths
Customized content sequences tailored to each learner’s goals and needs.
Example:
A 30‑day learning path for new adjusters combines coverage primers, estimating demonstrations, recorded practice calls, and a mentor‑reviewed file review. Additional modules are assigned if quiz or video scores reveal areas for improvement.
Performance Support Chatbots
On-demand digital assistants that provide just-in-time answers and guidance.
Example:
A chatbot integrated into collaboration tools answers questions about reserve guidelines, vendor selection, salvage and subrogation triggers, and state time‑limit reminders. It provides source‑linked steps within chat and the claims system.
Online Role-Plays
Simulated conversations or interactions that help learners build real-world skills.
Example:
An online role‑play for adjusters and customer service representatives helps them practice explaining claim denials clearly and empathetically. Participants interact with a responsive avatar and receive time‑stamped coaching to improve their phrasing.
Compliance Training
Structured programs that ensure employees meet regulatory and organizational standards.
Example:
A 12‑minute compliance module covers regulations on unfair claims settlement and unfair, deceptive, or abusive acts or practices. It uses practical scenarios about timeliness, documentation, and communication. Participants electronically attest to completion for auditing.
Situational Simulations
Immersive activities that replicate real-life challenges in a risk-free environment.
Example:
A nine‑minute simulation for claims leaders presents time‑limited decisions about staffing, triage queues, vendor capacity, and outreach cadence during a catastrophe surge day. Learners see how their choices affect severity, backlog, and indemnity leakage and receive an action plan.
Upskilling Modules
Targeted courses designed to expand knowledge and build new competencies.
Example:
A 15‑minute module for property adjusters and underwriters explains key sections of homeowners forms and common endorsements. Visual walkthroughs highlight potential pitfalls, and a printable cheat sheet summarizes key points.
Problem-Solving Activities
Exercises that strengthen critical thinking and practical problem-solving skills.
Example:
In this team exercise, participants review anonymized claims files, compare payments to benchmarks, and identify process gaps such as delayed mitigation or missing subrogation opportunities. They submit a corrective playbook to address the gaps.
Collaborative Experiences
Group learning opportunities that encourage teamwork and knowledge sharing.
Example:
A 45‑minute cross‑functional session brings underwriters and claims teams together to align appetite guidelines, inspection triggers, and endorsement requirements. The session produces a one‑page standard.
Games & Gamified Experiences
Play-based learning methods that motivate through competition, rewards, and fun.
Example:
A three‑minute daily game challenges staff to identify risky phrases or document clues in short snippets. A leaderboard resets weekly to encourage participation.
1
Skill Growth
Custom training builds real-world competencies step by step, giving learners the confidence and ability to perform effectively.
2
Employee Engagement
As learners see their skills improving, they become more invested and motivated, deepening participation in the training process.
3
Organizational Readiness
This combination of stronger skills and higher engagement ensures the workforce is prepared, compliant, and aligned with organizational goals.
in the Insurance Industry
40%
Less Time Spent on Training
Online learning requires less than half of the time that would be needed for in-person training.
70%
Efficient Experience-Based Learning
Up to 70% of adult learning occurs through hands-on experiences. Online task simulators allow practicing and making mistakes in safe environments.
94%
Higher Learner Satisfaction
94% of adult learners prefer to study at their own pace and on their own schedule.
in Insurance
AI-Powered Chatbots and Virtual Coaching
These are conversational agents (often built on advanced language models) that can interact with employees in natural language – answering questions, providing feedback, and even coaching in a human-like manner. L&D decision-makers are increasingly adopting these tools to offer on-demand assistance and personalized guidance.
24/7 Learning Assistants
AI chatbots serve as always-available tutors or helpdesk agents for learners. Employees can ask a training chatbot to clarify a concept, provide an example, or troubleshoot a problem at any time. Many companies have integrated such bots into their learning platforms or collaboration apps. According to industry research, virtual assistants and chatbots are now being deployed to handle routine learner queries and provide instant feedback on quizzes or exercises. This immediate support keeps learners from getting stuck and enables more self-directed learning. It also reduces the burden on human instructors or IT support for common questions.
Example:
A chat‑based assistant answers coverage and process questions such as reservation of rights, proof‑of‑loss timing, and appraisal steps. It returns concise answers with links to approved manuals.
Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
Staff can upload recorded calls, and an AI tool highlights empathy cues, compliant phrasing, and jargon with time stamps. It provides a coaching card with suggestions.
Scenario Practice and Role-Play
A cutting-edge use case of AI chatbots is powering immersive role-play simulations. AI characters can simulate realistic dialogues with learners. Users can practice a coaching conversation with an AI-driven avatar that responds dynamically. Many organizations have already implemented this type of learning interaction, enabling learners to practice difficult conversations in a safe, simulated environment and receive instant constructive feedback. The AI can adapt its responses based on what the learner says, creating a tailored scenario and coaching the learner on their choices. This moves training beyond scripted e-learning into interactive learning-by-doing.
Example:
An AI‑powered practice environment uses reactive avatars to simulate situations where claimants or contractors push back on coverage decisions. After the session, coaching notes compare the responses to communication standards.
coaching can help you improve training outcomes.
Automated Assessments and Intelligent Feedback
AI is transforming how companies assess learning and evaluate competencies. Traditional training assessments (quizzes, tests, assignments, etc.) can be labor-intensive to create and grade, and they often provide limited feedback to learners. AI is changing this by enabling more automated, intelligent assessment methods.
Auto-Generated Quizzes and Exams
Using generative AI, L&D teams can automatically create pools of quiz questions, knowledge checks, or even complex case-study exams. Given a training document or video, an AI tool can generate relevant questions to test comprehension. This not only speeds up assessment development but can also produce a wider variety of test items (reducing over-reliance on a few repeat questions). By automating quiz generation, trainers ensure assessments are always fresh and stay aligned with up-to-date content and learning goals.
Example:
An AI tool converts policy or guideline updates into eight to twelve questions with images, sequences, or scenarios. Subject matter experts approve the items before they are assigned by role or state.
Automated Grading and Evaluation
Your AI-powered training tool can grade many types of learner responses automatically, far beyond simple multiple-choice scoring. Natural language processing models are capable of evaluating open-ended text responses, short essays, or even code snippets by comparing against expected answers or rubrics. This is particularly useful for large companies that need to assess thousands of learners efficiently and do it in a way that offers personalized feedback and recommendations.
Example:
AI scores anonymized case notes based on criteria such as factual completeness, coverage analysis, plan, and next steps. It provides consistent feedback to claims staff.
AI-Assisted Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
An AI tool analyzes screen recordings to identify personally identifiable information displayed during explanations and suggests ways to mask data, with time‑stamped guidance.
Fairness and Consistency
AI-based assessment can also improve consistency in scoring and reduce human bias in evaluations. Every learner is judged by the same criteria, and AI models (when properly trained and tested) apply the rubric objectively. And, of course, there's always an option to validate AI-produced scores with periodic human review, especially for high-stakes evaluations, to maintain trust and accuracy.
Example:
Automated rubrics standardize evaluation of case notes and role‑plays across different offices. Quality assurance teams sample results to maintain consistency and defensibility.
assessments and intelligent feedback.
Predictive Analytics for Training Impact and ROI
Linking training efforts to business outcomes has long been a challenge for L&D. Today, AI-driven learning analytics are giving organizations new powers to measure and even predict the impact of training on performance metrics. By analyzing large datasets of learning activities and outcomes, AI can uncover patterns that help prove ROI and improve decision-making.
Advanced Learning Analytics
Traditional training metrics (completion rates, test scores, satisfaction surveys) only tell part of the story. AI allows far deeper analysis by correlating learning data with business data. Organizations are deploying predictive analytics that ingest data from Learning Management Systems, HR systems, and operational KPIs to evaluate how training moves the needle on business goals.
Example:
Analytics tools link training completion to metrics such as claim cycle time, leakage percentage, indemnity severity, loss adjustment expense, complaint rate, and net promoter score. This helps identify high‑impact modules.
Predicting Training Needs and Outcomes
AI can not only look backward but also predict future training needs and outcomes. AI-driven analytics can even predict which employees might benefit most from certain training, or who might be at risk of low performance without intervention. This predictive capability helps L&D teams prioritize and tailor their initiatives for maximum impact.
Example:
Predictive models analyze error patterns and performance scores to flag teams that may struggle during catastrophe season or product launches. The system automatically assigns refresher training and tracks its impact.
Real-Time Dashboards and Reporting
Modern L&D analytics platforms infused with AI provide real-time dashboards that track training effectiveness. These might include sentiment analysis of learner feedback comments, anomaly detection (e.g., identifying if a particular course consistently yields poor post-test results, indicating content issues), and even natural language generation to summarize insights for L&D managers. The goal is to move beyond basic reporting to actionable intelligence.
Example:
A live dashboard shows completion rates, failed checks, and plain‑language insights, enabling leaders and compliance teams to monitor claims readiness.
Demonstrating ROI
AI-powered analytics capabilities feed into the bigger mandate of proving the value of training. AI helps by directly linking learning metrics to performance metrics. Companies can now estimate the dollar impact of closing a skill gap or predict how improving a certain skill through training will affect key business outcomes. This elevates L&D’s credibility in the eyes of executives.
Example:
Executive dashboards quantify outcomes such as fewer exceptions and complaints, reduced leakage, faster onboarding, and improved customer satisfaction scores to demonstrate the return on training investment.
can drive your business outcomes.
Personal Lines (P&C) Carriers
- Shorten claims cycle time with FNOL and triage micro-modules.
- Reduce leakage via case-note grading and scenario practice.
- Link training to complaint and re-contact rates.
Commercial P&C Carriers
- Align appetite and endorsements through UW–claims sprints.
- Strengthen large-loss handling with simulations.
- Correlate training to severity and litigation rates.
Life & Annuity Insurers
- Improve beneficiary changes with verification micro-lessons.
- Standardize suitability scripts via role-plays.
- Track cycle time and complaint trends.
Health Insurers
- Calibrate prior-auth intake with scenario checks.
- Use bots for policy lookups and scripts.
- Link training to appeals and call metrics.
Reinsurers
- Standardize treaty wording reviews via modules.
- Run CAT simulations for claims coordination.
- Correlate training to dispute frequency.
MGAs/MGUs
- Align broker submissions with appetite micro-lessons.
- Reduce referral loops with underwriting checklists.
- Track bind ratio and turnaround.
Third-Party Administrators (TPAs)
- Standardize client-specific scripts and SLAs in chat.
- Ensure consistent grading with AI rubrics.
- Prove SLA adherence with readiness dashboards.
Independent Agencies/Brokers
- Elevate needs analysis with role-plays.
- Reduce E&O exposure via documentation drills.
- Correlate training to retention and cross-sell.
CAT IA Networks/Vendors
- Ramp rosters fast with mobile playlists.
- Unify file documentation with note templates.
- Track reinspection and severity variance.
Direct-Repair/Service Networks
- Calibrate estimates and photo standards via modules.
- Use assistants for parts/labor matrix prompts.
- Correlate training to supplement and cycle time.