Modern Online Poll Worker Training
We design programs for government clients in all sectors, including election-adjacent training and support. Every product is tailored to your unique policies, procedures, workflows, and training needs.
The problem: Training thousands of workers in person is time-consuming, costly, and hard to schedule across large or rural areas.
How we solve it: We deliver fully online, self-paced courses that run on desktop, tablet, and phone—so every worker can complete training anywhere, anytime, with consistent quality.
The problem: Slide decks and lectures don't stick, and workers struggle to apply procedures under pressure.
How we solve it: We use storytelling, role-play with lifelike avatars, and hands-on simulations to practice real decisions and receive instant feedback—building confidence and retention.
The problem: Administrators must confirm who has finished training and who actually understands it.
How we solve it: Each course includes graded checks, passing thresholds, retake rules, and optional completion certificates—so compliance is clear and defensible.
The problem: Manual lists and ad-hoc tracking create errors and eat staff time.
How we solve it: Live dashboards show enrollments, scores, and completions at a glance, with one-click exports and automated summaries.
The problem: Duplicative data entry and disconnected systems slow everything down.
How we solve it: We integrate with your poll worker systems (EMS/HR/CRM/LMS), support SSO, and return structured completion data automatically (with flat-file fallbacks if needed).
The problem: Poll workers span all ages and abilities; clunky UX and inaccessible content block completion.
How we solve it: Responsive, plain-language courses with narration, captions, keyboard and screen-reader support, clear contrast, and alt text—so more workers finish with less assistance.
The problem: Election teams can't run a large help desk and manage thousands of accounts during peak season.
How we solve it: We handle account provisioning, class setup, and tiered user support, and provide templated communications for smooth rollouts.
The problem: Training platforms must be stable, protect personal data, and withstand heavy pre-election usage.
How we solve it: Role-based access, SSO/MFA support, encrypted data in transit and at rest, audit logs, high uptime, backups, and monitored operations.
The problem: Legacy manuals and slide decks are out of date and not tailored to current equipment or procedures.
How we solve it: We convert your source files into interactive modules, add voiceover and captions, and customize scenarios to your roles, forms, and devices.
The problem: Laws, forms, locations, and equipment details can change close to Election Day.
How we solve it: Rapid content updates and short “what changed” micro-lessons push the latest guidance instantly—no rebuilds required.
The problem: Workers will forget details or face unexpected questions at the polls.
How we solve it: A 24/7 chatbot and searchable knowledge base deliver answers by SMS or email, reinforcing training in the flow of work.
The problem: One-size-fits-all courses waste time and miss the real gaps. New workers need foundations; returning workers need refreshers; and roles (clerks, judges, rovers, tech support) require different skills.
How we solve it: One-size-fits-all courses waste time and miss the real gaps. New workers need foundations; returning workers need refreshers; and roles (clerks, judges, rovers, tech support) require different skills.
Innovation in Action
We are the only vendor that incorporates this level of innovation into its products, offering unmatched quality and training outcomes. Take a look at the samples below that showcase examples of how innovation and technology are used to make training for election day workers both effective and exciting.
Learners step into a short narrative with an engaging scenario and choices. To engage the learners, the story can be a memorable plot or centered on why actions matter. It can invite decisions at key moments and allow for making decisions in a safe environment.
Benefits of the storytelling approach:
- Converts abstract rules into concrete decisions and consequences that stick.
- Increases attention and comprehension by organizing information as a coherent narrative.
- Improves transfer - learners recognize similar patterns later and choose the right action faster.
Why it works: Narrative structures are easier to process and recall than expository text, and context-rich practice supports transfer to new situations.
An AI-powered avatar simulates a realistic interaction. Learners can ask questions, choose next steps, and receive immediate, targeted feedback; then repeat until fluent. It's deliberate practice without extra staff time.
Benefits of the AI-driven role-play approach:
- Builds judgment and confidence through safe failure and rapid feedback cycles.
- Scales practice: offers unlimited reps on uncommon situations.
- Produces measurable skill gains compared with study-only methods.
Why it works: Simulation + feedback + repetition is one of the most effective ways to build real-world skill.
Learners perform actions that they would need to do in the real world on or before Election Day. The tasks mirror real-world actions, turning checklists into muscle memory.
Benefits of simulated hands-on exercises:
- Builds judgment and confidence through safe failure and rapid feedback cycles.
- Scales practice: offers unlimited reps and retries.
- Produces measurable skill gains compared with study-only methods.
Why it works: Doing the task—even in a simplified simulation—creates stronger recall pathways and faster execution later.
A chatbot (trained specifically on your learning content, policies, and procedures) provides immediate answers before and on Election Day, links to the exact step or aid, and logs common issues. All this is available instantly by text message or email.
Benefits of 24/7 chatbots:
- Extends access and equity: support is available to every worker, any time.
- Reduces the forgetting curve with just-in-time answers.
- Reinforces learning through retrieval practice in the flow of work.
Why it works: On-demand support closes knowledge gaps precisely when they appear.
Technical Features (IT, Delivery, and Compliance)
Cloud Infrastructure & Hosting
U.S.-based, audited data centers.
All training data is hosted in the United States with contractual rights to security logs and periodic third-party data center audits.
High availability & disaster recovery.
24×7×365 operations with defined SLAs, recovery time objectives, and business continuity/disaster recovery planning.
Modern cloud architecture.
Cloud-hosted delivery on leading providers, with a responsive, web-first design that scales for pre-election surges.
Scale without caps.
Support for very large user cohorts and certification workflows, including embedded quizzes and certificates.
Browser, Device & Content Standards
Cross-device access.
Courses adapt to desktops, tablets, and smartphones—no plug-ins.
Standards-based content.
SCORM + HTML5 (and optional xAPI) for reliable playback and easy content reuse from common authoring tools.
Security Protocols
Encryption, end-to-end.
Data is encrypted in transit (HTTPS/TLS) and at rest.
Least-privilege access control.
Granular roles and RBAC across admin and learner functions.
Authentication & SSO.
Support for SAML 2.0/Active Directory and Azure AD, MFA options, and optional IP-based restrictions.
Audit logging.
Comprehensive audit trails for logins, completions, and admin actions, available on request.
Security assessment–ready.
Documentation and processes to pass vendor security reviews, with regular vulnerability scanning and patching practices.
Privacy & Data Handling
Data ownership & use.
Your agency retains full ownership of all records; vendor use is limited to delivering the service.
Retention & disposal.
Export on demand; orderly return of data at contract end; certified secure destruction upon request.
Breach notification.
Contractual obligations for prompt incident reporting and coordinated response.
Confidentiality & staffing.
Background checks and confidentiality agreements for vendor personnel; separation of duties for sensitive operations.
Accessibility & ADA Compliance
WCAG/Section 508 conformance.
Platform and content align with WCAG 2.1 AA and Section 508; an Accessibility Conformance Report/VPAT can be provided.
Accessible media & interactions.
Full audio narration, open captions, screen-reader support, keyboard navigation, alt text, and appropriate contrast and typography.
Ongoing compliance.
Periodic accessibility testing and remediation to maintain standards as content evolves.
Integration & Interoperability
Election system integration.
Seamless hand-off from poll-worker systems/portals into the LMS using course and worker identifiers; secure webhook returns completions and scores, with batch export as a fail-safe.
Single Sign-On & directory sync.
SAML 2.0/ADFS and Azure AD integrations are supported for enterprise SSO.
Open data & communications.
Standards-compliant e-learning packages and built-in email/SMS tools for individual or mass notifications.