The eLearning Blog

Author: elearning

  • IT Service Desk Organization Reduces AHT With Fairness and Consistency, KB Bots, and AI-Generated Performance Support

    ,

    This case study profiles an IT service desk operation that implemented a Fairness and Consistency learning strategy, enabled by AI-Generated Performance Support & On-the-Job Aids and knowledge-base bots with guided scripts. By standardizing SOPs, coaching, and in-the-moment guidance, the organization achieved a sustained reduction in average handle time (AHT) while preserving quality and compliance. Executives… Read full article

    Written by

    elearning

  • Tests and Assessments Help a Legal and Regulatory Information Services Provider Reduce Errors and Customer Complaints

    ,

    This case study profiles a B2B legal and regulatory information services organization that implemented scenario-based tests and assessments—supported by the Cluelabs xAPI Learning Record Store—to certify job‑critical skills. By linking item‑level assessment data to QA error logs and customer complaint trends, the organization targeted remediation, reduced defects and rework, and showed measurable impact via declining… Read full article

    Written by

    elearning

  • How a Government and Public Sector HR Organization Used Demonstrating ROI to Standardize Civil-Service Processes with Micro-Modules

    ,

    A Government and Public Sector HR organization implemented a Demonstrating ROI strategy within its learning and development program to standardize civil-service processes into micro-modules, supported by practical on-the-job aids. By setting baselines, tracking KPIs, and using the Cluelabs xAPI Learning Record Store to connect learning activity to outcomes, the program delivered faster onboarding, fewer errors,… Read full article

    Written by

    elearning

  • Hospitality Hotel Engineering & Facilities: Games & Gamified Experiences Deliver Consistent Assistant Use for Parts and Vendor Steps

    ,

    This case study profiles a hospitality operator’s Hotel Engineering & Facilities team that implemented Games & Gamified Experiences, paired with AI-Generated Performance Support & On-the-Job Aids, to improve maintenance, parts procurement, and vendor coordination. The blended solution achieved a clear outcome: consistent use of assistants for parts identification and vendor steps during live work orders,… Read full article

    Written by

    elearning

  • Engaging Scenarios Help Community and Critical Access Hospitals Correlate Training With Safety Observations and Response Times

    ,

    Community and critical access hospitals implemented Engaging Scenarios to strengthen consistent safety behaviors across units. Using the Cluelabs xAPI Learning Record Store to centralize learning and operational data, leaders correlated scenario performance with safety observations and response times, revealing faster responses and more reliable adherence to key protocols. The article covers the challenge, the scenario-led… Read full article

    Written by

    elearning

  • How a Higher Education Bursar & Student Accounts Team Used AI‑Assisted Feedback and Coaching with Role‑Play to Deliver Faster, Clearer Disclosures

    ,

    This case study profiles a higher education Bursar & Student Accounts operation that implemented AI‑Assisted Feedback and Coaching, paired with AI‑Powered Role‑Play & Simulation, to improve the clarity, sequencing, and tone of required disclosures. By practicing realistic student and parent conversations and receiving instant, rubric‑based coaching, staff built consistent, plain‑language messaging and placed disclosures at… Read full article

    Written by

    elearning

  • Supplement & Wellness E‑Commerce Operation Reduces Mis‑Picks With Problem‑Solving Activities And Image‑ID Drills

    ,

    This case study profiles a health and wellness supplement & wellness e‑commerce operation that implemented Problem‑Solving Activities in its learning and development program to tackle look‑alike SKU errors. By using AI‑Assisted Skill Reinforcement to power adaptive image‑ID micro‑drills for warehouse pickers, the organization reduced mis‑picks and boosted decision speed and confidence without slowing throughput. The… Read full article

    Written by

    elearning

  • Government 311 Contact Center Standardizes Call Flow and Service Codes Using Situational Simulations and Agent‑Assist Performance Support

    ,

    A government administration 311/contact center implemented Situational Simulations—paired with AI-Generated Performance Support & On-the-Job Aids—to standardize call flow and service code selection with an agent-assist sidebar. Realistic scenarios built consistent habits, while on-the-job guidance delivered verification checklists, probing questions, correct code options, and a wrap-up validation. The program achieved standardized interactions, higher QA scores, fewer… Read full article

    Written by

    elearning

  • Food & Beverage Manufacturer Reduces Allergen Cross-Contact Using Feedback and Coaching With AI-Generated Performance Support

    ,

    A Food & Beverage Manufacturer implemented a Feedback and Coaching program, reinforced by AI-Generated Performance Support & On-the-Job Aids, to deliver line-specific changeover micro-lessons and SOP checklists at the point of work. Operators accessed tailored steps via QR codes with allergen risk callouts and stop-and-verify checks, leading to a measurable reduction in allergen cross-contact, higher… Read full article

    Written by

    elearning

  • How a Wealth Management Firm Reduced Client Complaints With Auto-Generated Quizzes and Exams Paired With AI-Powered Role-Play & Simulation

    ,

    A wealth management firm in the financial services industry implemented Auto-Generated Quizzes and Exams, paired with AI-Powered Role-Play & Simulation, to embed clarity and empathy drills into everyday practice. Adaptive assessments pinpointed knowledge gaps and routed advisors into realistic client scenarios with instant, rubric-based feedback, leading to clearer explanations, cleaner disclosures, and steadier tone. As… Read full article

    Written by

    elearning