Category: elearning for insurance
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How an Insurance MGA/MGU Used Collaborative Experiences to Cut Referral Loops and Speed Quotes
This case study follows an insurance MGA/MGU that implemented Collaborative Experiences to co-create simple underwriting checklists and embed new habits in the flow of work. Paired with an “Underwriting Checklist Coach” powered by the Cluelabs AI Chatbot eLearning Widget, the program reduced referral loops, accelerated quote turnaround, and improved consistency and auditability of decisions. The…
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Making SLA Readiness Visible in Insurance TPAs With Advanced Learning Analytics
This case study shows how an insurance-sector Third-Party Administrator implemented Advanced Learning Analytics—powered by the Cluelabs xAPI Learning Record Store—to unify LMS, simulations, coaching, and on-the-job data into real-time readiness dashboards. The organization used these insights to staff only ready agents, prove SLA adherence with audit-ready evidence, and strengthen compliance, reduce risk, and boost client…
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