Author: elearning
-
Making SLA Readiness Visible in Insurance TPAs With Advanced Learning Analytics
This case study shows how an insurance-sector Third-Party Administrator implemented Advanced Learning Analytics—powered by the Cluelabs xAPI Learning Record Store—to unify LMS, simulations, coaching, and on-the-job data into real-time readiness dashboards. The organization used these insights to staff only ready agents, prove SLA adherence with audit-ready evidence, and strengthen compliance, reduce risk, and boost client…
Written by
-
Banking Case Study: Games and Gamified Experiences Cut Errors for Payments and Card Issuers
This executive case study shows how a banking organization in Payments and Card Issuing used games and gamified, scenario-based training to reduce errors and escalations. By mirroring real dispute, fraud, and exception workflows—and tracking choices with an xAPI Learning Record Store—the program boosted accuracy, speed, and consistency while meeting compliance needs. Leaders gained clear links…
Written by
-
How Feedback And Coaching Transformed Residential Real Estate Brokerages
This case study examines residential real estate brokerages that implemented a Feedback and Coaching program to standardize warm, compliant showings and on-brand communications across offices. Supported by an on-demand AI coaching assistant, the approach aligned agent behavior, reduced compliance risk, accelerated new-hire ramp, and improved client trust. Executives and L&D teams will find practical steps…
Written by
-
Biotechnology Biobanks and Central Labs Cut Errors With AI-Assisted Feedback and Coaching
This case study shows how a biotechnology organization operating in Biobanks and Central Labs implemented AI-Assisted Feedback and Coaching, supported by simulation-based practice, to reduce barcode and packaging errors. Using an xAPI Learning Record Store for granular analytics, the team identified problem steps, targeted coaching, and proved impact. The result was fewer errors, faster time…
Written by
-
Driving Down Defects in Automotive and Mobility Manufacturing With Engaging Scenarios
This executive case study shows how an Automotive & Mobility manufacturer implemented Engaging Scenarios to standardize quality-gate decisions and reduce escapes using photo‑graded evidence. By pairing scenario-based practice with the Cluelabs xAPI Learning Record Store, the organization captured real decision data, aligned teams across plants, and turned learning into measurable performance gains. Executives and L&D…
Written by
-
Raising Service Consistency in Spas, Salons and Personal Care With Feedback and Coaching
This executive case study shows how a consumer services organization in the Spas, Salons and Personal Care industry implemented a Feedback and Coaching program to unify guest rituals and service recovery across locations. By pairing manager-led feedback cycles with role-plays, tips, and an on-the-floor AI chatbot companion, the team standardized behaviors, boosted associate confidence, and…
Written by
-
How a Fire & Rescue Department Transformed Training With Automated Grading and Evaluation
This executive case study from the public safety industry shows how a Fire & Rescue department implemented Automated Grading and Evaluation to standardize assessments, accelerate feedback, and improve documentation. Working alongside a Cluelabs xAPI Learning Record Store, the solution delivered cleaner reports, smoother drills, and real-time insights for leaders and instructors. The summary highlights the…
Written by
-
Strengthening Safety in Aviation Airports & Ground Handling With Targeted Tests and Assessments
This case study shows how an aviation Airports & Ground Handling operator used targeted Tests and Assessments—supported by station‑specific, visual modules and an xAPI Learning Record Store—to improve safety culture and operational reliability. By embedding short, task‑level checks into everyday workflows and unifying data across stations, the team identified gaps quickly, delivered timely refreshers, and…
Written by
-
Standardizing Shift Notes in Wind and Solar O&M: How Online Role‑Plays Transformed Field Documentation
In the renewables and environment industry, a wind and solar operations and maintenance provider used Online Role‑Plays to align technicians on clear, practical standards for shift notes and evidence photos. Paired with data from an xAPI Learning Record Store, the program delivered targeted coaching, faster onboarding, and consistent, auditable records across sites. The case study…
Written by
-
Predictive L&D In Higher Education IT Support: Predicting Training Needs and Outcomes That Lift FCR
This case study from the higher education industry shows how an IT Help Desk and Classroom Technology operation implemented Predicting Training Needs and Outcomes to target high‑impact skills and improve first‑contact resolution. By centralizing learning data in the Cluelabs xAPI Learning Record Store and correlating training to ticket themes and FCR, the team delivered just‑in‑time…
Written by