Category: eLearning Case Studies
-
Fixed ISP and Fiber Provider Cuts Escalations and Speeds Installs With Predicting Training Needs and Outcomes
This case study profiles a telecommunications fixed ISP and fiber provider that implemented a Predicting Training Needs and Outcomes strategy to align learning with field performance. By connecting course activity and on-the-job data and using predictive prompts to deliver microlearning and coaching in the flow of work, the organization achieved fewer escalations and faster installs… Read full article
Written by
-
How a Staffing and Recruiting Freelance Marketplace Reduced Churn with a Fairness and Consistency L&D Program and an AI Timeline Assistant
A staffing and recruiting organization that operates a freelance and creator marketplace implemented a Fairness and Consistency learning and development program, reinforced by the Cluelabs AI Chatbot eLearning Widget as a Timeline & Expectations Assistant. By standardizing language, clarifying decision rights, and giving 24/7 in the flow guidance on humane timelines and scope resets, the… Read full article
Written by
-
Semiconductor Equipment Supplier Uses Situational Simulations To Enable FabGuide For Policy‑Safe Customer Communications
This case study profiles a semiconductor equipment supplier that implemented Situational Simulations—supported by the Cluelabs AI Chatbot eLearning Widget—to create a FabGuide Assistant and achieve policy‑safe communications with customer teams via FabGuide. The simulation‑driven approach mirrored real fab touchpoints, embedded approved language and guardrails, and delivered measurable results including faster onboarding, higher first‑pass approval rates,… Read full article
Written by
-
How a Retail Loss Prevention Security Organization Used Compliance Training to Track Shrink Signals and Intervention Quality Together
This case study follows a security organization in retail loss prevention that implemented a role‑based Compliance Training program to drive consistent, safe actions on the sales floor. By pairing the training with the Cluelabs xAPI Learning Record Store to centralize learning signals, interventions, and POS/inventory alerts, leaders gained a single view to track shrink signals… Read full article
Written by
-
How a Department and Specialty Stores Retailer Implemented Predicting Training Needs and Outcomes to Track Fewer Edits and Healthier Basket Metrics
This case study profiles a department and specialty stores retailer that implemented Predicting Training Needs and Outcomes to pinpoint skill gaps and deliver targeted, in-the-flow learning. By linking training activity with POS and e-commerce KPIs, the program helped managers coach precisely and associates act quickly. The result: the organization tracked fewer edits and achieved healthier… Read full article
Written by
-
Wind And Solar O&M Provider Standardizes Shift Notes And Evidence Photos Across Crews With Upskilling Modules And xAPI
A wind and solar operations and maintenance provider implemented targeted Upskilling Modules—embedded in the workflow and instrumented with the Cluelabs xAPI Learning Record Store (LRS)—to fix inconsistent field documentation. The solution standardized shift notes and evidence photos across crews, producing consistent, audit‑ready records while reducing rework and speeding handoffs. Executives and L&D teams will see… Read full article
Written by
-
Institutional Real Estate Owner Aligns Messaging Across Property Managers and Markets With Tests and Assessments
This case study profiles an institutional owner in the real estate industry that implemented Tests and Assessments—supported by an xAPI Learning Record Store—to align messaging across property managers and markets. Through short, scenario-based evaluations and knowledge checks instrumented with the Cluelabs xAPI LRS, leaders tracked consistency by pillar, market, and role, then assigned targeted refreshers.… Read full article
Written by
-
How a Public-Sector Parks & Recreation Safety Team Used Tests and Assessments to Achieve Calm, Inclusive Event Communication
This case study shows how a public-sector Parks & Recreation Safety organization implemented Tests and Assessments—supported by the Cluelabs AI Chatbot eLearning Widget—to help frontline staff practice calm, inclusive event communication during crowded community events. It walks through the industry context and staffing challenges, the competency map behind scenario-based assessments and fast feedback, and the… Read full article
Written by
-
In-House Brand Team in PR and Communications Uses Advanced Learning Analytics to Keep Brand Voice Coherent Across Regions and Agencies
An in-house brand team in the public relations and communications industry implemented Advanced Learning Analytics to fix fragmented training and inconsistent messaging, ultimately keeping the brand voice coherent across regions and partner agencies. By mapping brand-voice competencies, aligning content to standards, and embedding the Cluelabs AI Chatbot eLearning Widget as an on-demand Brand Voice Coach,… Read full article
Written by