Category: eLearning Case Studies
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Department & Specialty Stores Retail: Boosting POS Performance With a Fairness and Consistency L&D Program
This case study explores how a Department & Specialty Stores retailer implemented a Fairness and Consistency learning and development program to eliminate uneven training and variable point‑of‑sale decisions across locations. The initiative combined clear, shared rules, manager coaching, and the Cluelabs AI Chatbot eLearning Widget for on‑demand answers, leading to fewer post‑transaction edits, reduced overrides,…
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International Trade and Development: A Ports and Terminal Operator Scales Performance With Role-Based Tests and Assessments
This case study from the international trade and development industry shows how a ports and terminal operator used role-based tests and assessments to target critical skills on the quay and in the yard. Paired with the Cluelabs xAPI Learning Record Store to connect learning data with terminal throughput KPIs and incident logs, leaders gained real-time…
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Commercial Property Security Case Study: Feedback and Coaching That Deliver Cleaner Logs and Happier Tenants
An operation in commercial property security implemented a focused Feedback and Coaching program, supported by a just-in-time AI micro-coach, to fix inconsistent logs and uneven tenant communication. By embedding brief coaching huddles, structured observations, clear checklists, and the Cluelabs AI Chatbot eLearning Widget into daily shifts, the team standardized reporting, reduced supervisor rework, and saw…
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Collaborative Experiences in Healthcare & Life-Sciences Logistics: Tracking Excursions and On-Time CAPA at Scale
In the logistics and supply chain industry’s healthcare & life-sciences segment, this case study shows how Collaborative Experiences aligned cross-functional teams and standardized responses to temperature excursions. Supported by an xAPI Learning Record Store, the program enabled reliable excursion tracking, on-time CAPA closure, and audit-ready visibility across sites. The article highlights the challenges, approach, rollout,…
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Feedback and Coaching in the Hospital and Health Care Industry: How Behavioral Health Hospitals Reinforced Privacy and Safety
This case study examines a behavioral health hospital system in the hospital and health care industry that made Feedback and Coaching the core of its learning strategy to standardize privacy and safety checks. Leader rounding, peer coaching, and brief huddles were supported by tablet-based checklists and micro-scenarios, while the Cluelabs xAPI Learning Record Store unified…
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Capital Markets Case Study: Automated Grading and Evaluation Elevates Cross-Referral Compliance on Integration Desks
In the capital markets industry, Wealth & Capital Markets Integration Desks implemented Automated Grading and Evaluation to standardize compliant cross-referrals through realistic role-plays and clear rubrics. Powered by the Cluelabs xAPI Learning Record Store, the program delivered real-time feedback, centralized analytics, and auditable evidence—driving higher referral quality, faster time-to-proficiency, and stronger consistency across desks. This…
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Biotechnology CDMO Case Study: Role-Based Tests and Assessments Prove Sponsor Readiness
This case study details how a biotechnology contract development and manufacturing organization (CDMO) standardized competency using a role-based Tests and Assessments program that aligned training across e-learning, simulations, and on-the-job checklists. By capturing xAPI data and centralizing records in the Cluelabs xAPI Learning Record Store, the team created consistent, audit-ready evidence tied to SOP versions…
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PR and Communications for Startups and Scaleups: How 24/7 Learning Assistants Turn Product Facts Into Credible Stories
This case study shows how a PR and communications operation serving startups and scaleups deployed 24/7 Learning Assistants, supported by the Cluelabs xAPI Learning Record Store, to fix fragmented messaging, slow onboarding, and hype‑heavy drafts. The always‑on learning layer delivered guided practice, scenario‑based pitch coaching, and consistent rubrics, while the LRS captured adoption, skill gains,…
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Higher Education Academic Advising: Real‑Time Dashboards and Reporting Link Training to Student Satisfaction and Resolution
This case study examines a higher education academic advising operation that implemented Real‑Time Dashboards and Reporting to connect training with measurable outcomes. Using the Cluelabs xAPI Learning Record Store as the learning data backbone, the team unified LMS, CRM, and survey data into role‑based, near‑real‑time views that drove targeted microlearning, timely coaching, and confident decisions.…
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