The eLearning Blog

Category: eLearning Case Studies

  • Public Relations and Communications Crisis Practice Elevates Response With a Fairness and Consistency Training Program

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    An agency in the public relations and communications industry implemented a Fairness and Consistency learning-and-development program to standardize roles, rules of engagement, and scenario-based drills across its crisis and issues practice. Paired with xAPI instrumentation and the Cluelabs Learning Record Store, the approach enabled data-driven after-action reviews, evaluator calibration, and verified handoffs across time zones.… Read full article

    Written by

    elearning

  • Information Technology (Fintech & Payments Engineering): Using Tests and Assessments to Standardize Runbooks and Policy Prompts in Chat

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    This executive case study shows how an information technology organization in fintech and payments engineering implemented Tests and Assessments—open-book, scenario-based checks in Articulate Storyline—alongside a governed Cluelabs AI chat assistant to fix fragmented runbooks and policy drift. By tying role-based competency mapping and assessments to a “Runbook & Policy Assistant” embedded in daily workflows, the… Read full article

    Written by

    elearning

  • Telecommunications Case Study: Fixed ISPs and Fiber Providers Use 24/7 Learning Assistants to Standardize Provisioning Notes

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    This case study from the telecommunications sector—focused on fixed ISPs and fiber providers—shows how 24/7 Learning Assistants embedded in daily OSS/BSS workflows solved illegible and inconsistent provisioning notes. Paired with real-time checks and analytics via the Cluelabs xAPI Learning Record Store, the program delivered cleaner, audit-ready notes, less rework, faster activations, and shorter onboarding. The… Read full article

    Written by

    elearning

  • How a Consumer Electronics PC Components and Peripherals Business Used Microlearning Modules to Reduce DOA and Warranty Claims

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    Set in the consumer electronics PC components and peripherals space, this case study shows how role-based Microlearning Modules embedded in daily workflows addressed handling, packaging, and triage errors that drive avoidable returns. Instrumented with xAPI and captured in the Cluelabs xAPI Learning Record Store, training activity was linked to RMA and quality data, enabling targeted… Read full article

    Written by

    elearning

  • Pharmaceutical Clinical Operations: Real-Time Dashboards and Reporting Keep Handoffs and Trackers Clean

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    This case study from the pharmaceuticals industry shows how a Clinical Operations team implemented Real-Time Dashboards and Reporting, instrumented with the Cluelabs xAPI Learning Record Store, to fix messy handoffs and disconnected trackers. Role-based microlearning and SOP-aligned checklists fed live dashboards, giving leaders visibility by study and role, an auditable trail, and faster decisions while… Read full article

    Written by

    elearning

  • Compliance Training for Youth & Education Nonprofits in Nonprofit Organization Management: Equipping Volunteers With Policy‑Safe Chat Responses

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    This case study profiles a youth and education nonprofit in the nonprofit organization management industry that implemented a targeted compliance training program to standardize volunteer chat responses and keep every conversation within policy. By pairing scenario-based microlearning with a Policy Coach powered by the Cluelabs AI Chatbot eLearning Widget embedded in the workflow, the team… Read full article

    Written by

    elearning

  • How an Insurance MGA/MGU Used Collaborative Experiences to Cut Referral Loops and Speed Quotes

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    This case study follows an insurance MGA/MGU that implemented Collaborative Experiences to co-create simple underwriting checklists and embed new habits in the flow of work. Paired with an “Underwriting Checklist Coach” powered by the Cluelabs AI Chatbot eLearning Widget, the program reduced referral loops, accelerated quote turnaround, and improved consistency and auditability of decisions. The… Read full article

    Written by

    elearning

  • Government Administration Case Study: Problem‑Solving Activities Help City Clerk Teams Cut Minutes Errors

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    In the government administration industry, a City Clerk and Legislative Support operation implemented Problem‑Solving Activities as its core training solution, reinforced by standardized checklists, peer coaching, and an AI “Minutes Coach” built with the Cluelabs AI Chatbot eLearning Widget. By aligning scenario‑based practice with real workflow moments and providing just‑in‑time guidance, the team reduced errors… Read full article

    Written by

    elearning

  • Convenience & Fuel Retail Case Study: Auto-Generated Quizzes and Exams Power Safer Sales and Faster Onboarding

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    This executive summary details how a Convenience & Fuel retail operator tackled age verification and payment errors by implementing Auto-Generated Quizzes and Exams anchored in role-based micro-lessons. Instrumented with xAPI and centralized in the Cluelabs Learning Record Store, the program delivered item-level visibility by store and role, enabling targeted refreshers and audit-ready proof. Outcomes included… Read full article

    Written by

    elearning

  • How a B2B Content and Demand Generation Marketing Firm Used 24/7 Learning Assistants to Lift Pipeline and Meeting Quality

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    In the marketing and advertising industry—specifically a B2B content and demand generation business—this case study shows how implementing 24/7 Learning Assistants delivered in-the-flow enablement that teams actually used. Instrumented with xAPI and connected to the Cluelabs xAPI Learning Record Store, the program linked topics searched, resources accessed, and knowledge checks to CRM pipeline events and… Read full article

    Written by

    elearning