The eLearning Blog

Category: eLearning Case Studies

  • How a Human Services Administration Agency Used Compliance Training to Improve Intake Clarity With Empathy Role-Plays

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    A public-sector Human Services Administration agency implemented a redesigned Compliance Training program centered on empathy-led role-plays, supported by a Virtual Intake Client built with the Cluelabs AI Chatbot eLearning Widget. The initiative improved intake clarity, strengthened documentation, reduced errors and audit flags, and accelerated new-hire proficiency. This case study explains the challenge, the strategy and… Read full article

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    elearning

  • Food & Beverage Manufacturer Reduces Allergen Cross-Contact With Personalized Learning Paths

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    A mid-sized food and beverage manufacturer implemented Personalized Learning Paths featuring line-specific changeover micro-lessons to reduce allergen cross-contact across rotating crews. The solution personalized guidance by role, line, and product and leveraged the Cluelabs xAPI Learning Record Store to trigger targeted refreshers and maintain audit-ready records. The result was fewer allergen issues, faster and more… Read full article

    Written by

    elearning

  • How a Credit Bureau and Data Services Provider Standardized Dispute Handling With Performance Support Chatbots

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    A credit bureau and data services provider in financial services implemented Performance Support Chatbots to guide agents in real time, resulting in standardized dispute handling scripts and checks across the operation. By embedding branching scripts and required checks directly in the desktop and reinforcing them with microlearning, the team delivered consistent, compliant resolutions and faster… Read full article

    Written by

    elearning

  • Industrial Cleaning Services Provider Correlates Training to Rework and Downtime With Advanced Learning Analytics

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    This article profiles an Industrial Cleaning Services provider in the environmental services industry that implemented Advanced Learning Analytics, supported by the Cluelabs xAPI Learning Record Store (LRS), to connect training records with work orders, QA findings, and downtime logs. The solution enabled the team to correlate training and competency evidence with rework and downtime by… Read full article

    Written by

    elearning

  • Festivals & Fairs Operator Implements Online Role‑Plays to Practice Crowd Flow Before Gates Open, Delivering Smoother Ingress

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    This case study profiles a Festivals & Fairs operator that implemented Online Role‑Plays so gate, security, and operations teams could practice crowd flow scenarios before gates open. By instrumenting scenarios with xAPI and using the Cluelabs xAPI Learning Record Store to monitor readiness and link practice to ingress KPIs, leaders drove faster decisions, fewer bottlenecks,… Read full article

    Written by

    elearning

  • Energy & Utilities Engineering Organization Strengthens Safety Culture With Real-Time Dashboards and Reporting

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    An Energy & Utilities engineering organization implemented Real-Time Dashboards and Reporting, powered by a Cluelabs xAPI Learning Record Store, to strengthen its safety culture with targeted safety modules and digital attestations. Facing high-risk field work, dispersed crews, and siloed compliance data, the team unified course completions, toolbox talks, field checklists, and policy sign-offs into live,… Read full article

    Written by

    elearning

  • How a Charter Management Organization Linked Training to Attendance Accuracy and CSAT With Automated Grading and Evaluation

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    In the education management sector, this case study profiles a charter management organization that implemented Automated Grading and Evaluation to deliver consistent, real-world practice and rapid feedback at scale. Combined with the Cluelabs xAPI Learning Record Store, the solution linked training to measurable improvements in attendance accuracy and CSAT, offering a repeatable model for executives… Read full article

    Written by

    elearning

  • Consumer Services Residential Cleaning and Housekeeping Provider Links Problem-Solving Activities to Repeat Bookings and Reviews With an xAPI LRS

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    This case study shows how a consumer services provider in residential cleaning and housekeeping implemented short, phone-based Problem-Solving Activities and used the Cluelabs xAPI Learning Record Store to unify training and service data. The organization correlated training participation and scenario proficiency to repeat-booking rates and online review trends by team and region, while improving loyalty,… Read full article

    Written by

    elearning

  • How a Consumer Goods Contact Center Used Demonstrating ROI to Link Training to CSAT and Repeat-Contact Rates

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    This case study profiles a consumer goods organization with large customer experience and contact center operations that implemented a Demonstrating ROI approach in its learning and development program to tie training directly to CSAT and repeat-contact rates. Using the Cluelabs xAPI Learning Record Store to connect learning data with operational metrics, the team ran trusted… Read full article

    Written by

    elearning

  • How a Smart Home & IoT Consumer Electronics Company Used Online Role‑Plays to Boost First‑Time Install Success

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    This article profiles a consumer electronics organization in the Smart Home & IoT market that implemented Online Role‑Plays to let field and partner teams practice critical install scenarios with micro‑coaching tips, driving higher first‑time installation success and faster time to proficiency. By instrumenting the role‑plays with xAPI and feeding the Cluelabs Learning Record Store, the… Read full article

    Written by

    elearning