Category: elearning for automotive
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Tracking Technician Readiness for OEM Compliance at Certified Collision Centers with Scenario Practice, Role-Play, and an xAPI LRS
This case study shows how certified collision centers in the automotive industry implemented Scenario Practice and Role-Play, supported by the Cluelabs xAPI Learning Record Store, to track technician readiness for OEM program compliance. By capturing real decisions, ratings, time on task, and evidence mapped to OEM competencies, leaders gained readiness dashboards by technician, shop, and…
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Automotive Aftermarket Parts Warehouses Reduce Returns With Collaborative Experiences and an AI Packing Coach
In automotive aftermarket parts warehouses, a Collaborative Experiences learning program—paired with the Cluelabs AI Chatbot eLearning Widget configured as a bench-side “Packing & Labeling Coach”—reduced returns by reinforcing packing and labeling standards. The article details the challenge, how peer-led practice, on-the-floor coaching, and simple job aids were rolled out, and how chatbot insights guided weekly…
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