Category: elearning for consumer goods
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Consumer Goods Contact Center Operations Cut Handle Time With 24/7 Learning Assistants and Scenario Practice
A consumer goods company with large Customer Experience and Contact Center operations implemented 24/7 Learning Assistants embedded in agents’ workflow, paired with short scenario-based practice, to tackle high volume and uneven proficiency. Instrumented with xAPI and the Cluelabs xAPI Learning Record Store for real-time insight, the program enabled targeted coaching and rapid content updates. The…
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Elevating Quality in Baby & Wellness Consumer Goods with Automated Grading and Evaluation
This case study explores how a consumer goods company in the Baby & Wellness segment deployed Automated Grading and Evaluation to standardize readiness and raise quality gates for sensitive product lines. Using scenario-based assessments and the Cluelabs xAPI Learning Record Store to centralize performance data, the organization achieved consistent, real-time visibility across sites, gated certification…
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How a D2C and Ecommerce Consumer Goods Brand Used Microlearning Modules to Cut Returns and Lift CSAT
Facing fast product cycles and seasonal surges, a consumer goods D2C/ecommerce operation replaced long courses with role-based Microlearning Modules delivered in the flow of work. By instrumenting every lesson with the Cluelabs xAPI Learning Record Store and syncing to BI, the team linked training to lower returns and higher CSAT by agent and SKU, while…
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