Category: elearning for higher education
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Higher Education Academic Advising: Real‑Time Dashboards and Reporting Link Training to Student Satisfaction and Resolution
This case study examines a higher education academic advising operation that implemented Real‑Time Dashboards and Reporting to connect training with measurable outcomes. Using the Cluelabs xAPI Learning Record Store as the learning data backbone, the team unified LMS, CRM, and survey data into role‑based, near‑real‑time views that drove targeted microlearning, timely coaching, and confident decisions.…
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Higher Education Bursar & Student Accounts: Microlearning Modules Boost Disclosure Quality and Confidence
This case study shows how a higher education Bursar & Student Accounts team implemented microlearning modules with realistic role-plays—powered by the Cluelabs AI Chatbot eLearning Widget—to standardize compliance disclosures in student financial conversations. The approach delivered faster onboarding, fewer escalations, and more consistent, accurate disclosures across phone, chat, and email. It also outlines implementation steps,…
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Predictive L&D In Higher Education IT Support: Predicting Training Needs and Outcomes That Lift FCR
This case study from the higher education industry shows how an IT Help Desk and Classroom Technology operation implemented Predicting Training Needs and Outcomes to target high‑impact skills and improve first‑contact resolution. By centralizing learning data in the Cluelabs xAPI Learning Record Store and correlating training to ticket themes and FCR, the team delivered just‑in‑time…
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How a Study Abroad Higher Education Organization Scaled Risk Training With Performance Support Chatbots
This executive case study from the higher education Study Abroad & International sector shows how Performance Support Chatbots, paired with micro‑modules, standardized risk briefings across global programs. By integrating the Cluelabs xAPI Learning Record Store for real‑time analytics and audit‑ready reporting, the organization improved completion rates, reduced repeat questions, and delivered consistent, compliance‑ready training at…
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