The eLearning Blog

Category: elearning for higher education

  • Higher Education Admissions & Enrollment Team Cuts Image-Based ID Rework With Feedback and Coaching and the Cluelabs AI Chatbot

    ,

    This article profiles a higher education admissions and enrollment operation that lowered rework with image-based ID checks by implementing a focused Feedback and Coaching program, paired with the Cluelabs AI Chatbot eLearning Widget for in-the-moment guidance. It explains the initial challenges in ID verification, the coaching routines and embedded chatbot that standardized decisions, and the… Read full article

    Written by

    elearning

  • Higher Education Registrar & Records Operation Cuts Coding Errors With Performance Support Chatbots

    ,

    This case study shows how a higher education Registrar & Records operation implemented Performance Support Chatbots—paired with data‑quality microlearning modules and instrumented via the Cluelabs xAPI Learning Record Store—to reduce coding errors and speed onboarding. By bringing just‑in‑time guidance, pre‑save checks, and targeted microlessons into daily workflows, the team drove double‑digit error reductions in high‑risk… Read full article

    Written by

    elearning

  • Higher Education IT Help Desk and Classroom Technology: Feedback and Coaching With an AI Assistant Shortens Time to Fix

    ,

    A Higher Education IT Help Desk and Classroom Technology operation implemented a Feedback and Coaching program powered by the Cluelabs AI Chatbot eLearning Widget as a just-in-time assistant. By embedding role-based prompts and curated SOPs in the service portal, micro-coaching modules, and SMS, the team standardized resolutions, accelerated onboarding, and significantly shortened time to fix… Read full article

    Written by

    elearning

  • Higher Education Study Abroad Provider Tracks Cycle Times and Exception Trends With Collaborative Experiences

    ,

    This case study profiles a higher education study abroad and international programs provider that implemented Collaborative Experiences to embed learning in live workflows and improve handoffs. Instrumented with xAPI and powered by the Cluelabs xAPI Learning Record Store (LRS), the approach gave leaders real-time visibility to track cycle times and exception trends across regions and… Read full article

    Written by

    elearning

  • Higher Education Academic Advising: Real‑Time Dashboards and Reporting Link Training to Student Satisfaction and Resolution

    ,

    This case study examines a higher education academic advising operation that implemented Real‑Time Dashboards and Reporting to connect training with measurable outcomes. Using the Cluelabs xAPI Learning Record Store as the learning data backbone, the team unified LMS, CRM, and survey data into role‑based, near‑real‑time views that drove targeted microlearning, timely coaching, and confident decisions.… Read full article

    Written by

    elearning

  • Higher Education Bursar & Student Accounts: Microlearning Modules Boost Disclosure Quality and Confidence

    ,

    This case study shows how a higher education Bursar & Student Accounts team implemented microlearning modules with realistic role-plays—powered by the Cluelabs AI Chatbot eLearning Widget—to standardize compliance disclosures in student financial conversations. The approach delivered faster onboarding, fewer escalations, and more consistent, accurate disclosures across phone, chat, and email. It also outlines implementation steps,… Read full article

    Written by

    elearning

  • Predictive L&D In Higher Education IT Support: Predicting Training Needs and Outcomes That Lift FCR

    ,

    This case study from the higher education industry shows how an IT Help Desk and Classroom Technology operation implemented Predicting Training Needs and Outcomes to target high‑impact skills and improve first‑contact resolution. By centralizing learning data in the Cluelabs xAPI Learning Record Store and correlating training to ticket themes and FCR, the team delivered just‑in‑time… Read full article

    Written by

    elearning

  • How a Study Abroad Higher Education Organization Scaled Risk Training With Performance Support Chatbots

    ,

    This executive case study from the higher education Study Abroad & International sector shows how Performance Support Chatbots, paired with micro‑modules, standardized risk briefings across global programs. By integrating the Cluelabs xAPI Learning Record Store for real‑time analytics and audit‑ready reporting, the organization improved completion rates, reduced repeat questions, and delivered consistent, compliance‑ready training at… Read full article

    Written by

    elearning