Category: elearning for public relations and communications
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Nonprofit and Public Interest Communications: Performance Support Chatbots Drive Calm, Transparent Rapid Response
This case study examines how a nonprofit team in the public relations and communications industry implemented Performance Support Chatbots to deliver just-in-time checklists, message templates, tone prompts, and in-flow approvals inside Slack, Teams, and their CMS. Paired with the Cluelabs xAPI Learning Record Store (LRS) for real-time visibility and audit-ready after-action data, the approach improved…
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