Tag: consumer goods
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How a D2C and Ecommerce Consumer Goods Brand Used Microlearning Modules to Cut Returns and Lift CSAT
Facing fast product cycles and seasonal surges, a consumer goods D2C/ecommerce operation replaced long courses with role-based Microlearning Modules delivered in the flow of work. By instrumenting every lesson with the Cluelabs xAPI Learning Record Store and syncing to BI, the team linked training to lower returns and higher CSAT by agent and SKU, while…
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