The eLearning Blog

Tag: Performance Support Chatbots

  • How an IT Cybersecurity SOC Used Performance Support Chatbots to Rehearse Triage and Escalation in Safe Sims

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    This case study profiles a cybersecurity operations center (SOC) within an information technology organization that implemented Performance Support Chatbots to let analysts rehearse triage and escalation in safe sims, right in the flow of work. Supported by the Cluelabs xAPI Learning Record Store, the program delivered faster time-to-competence, fewer unnecessary escalations, and more consistent decisions.… Read full article

    Written by

    elearning

  • How a Credit Bureau and Data Services Provider Standardized Dispute Handling With Performance Support Chatbots

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    A credit bureau and data services provider in financial services implemented Performance Support Chatbots to guide agents in real time, resulting in standardized dispute handling scripts and checks across the operation. By embedding branching scripts and required checks directly in the desktop and reinforcing them with microlearning, the team delivered consistent, compliant resolutions and faster… Read full article

    Written by

    elearning

  • Nonprofit and Public Interest Communications: Performance Support Chatbots Drive Calm, Transparent Rapid Response

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    This case study examines how a nonprofit team in the public relations and communications industry implemented Performance Support Chatbots to deliver just-in-time checklists, message templates, tone prompts, and in-flow approvals inside Slack, Teams, and their CMS. Paired with the Cluelabs xAPI Learning Record Store (LRS) for real-time visibility and audit-ready after-action data, the approach improved… Read full article

    Written by

    elearning

  • How a Study Abroad Higher Education Organization Scaled Risk Training With Performance Support Chatbots

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    This executive case study from the higher education Study Abroad & International sector shows how Performance Support Chatbots, paired with micro‑modules, standardized risk briefings across global programs. By integrating the Cluelabs xAPI Learning Record Store for real‑time analytics and audit‑ready reporting, the organization improved completion rates, reduced repeat questions, and delivered consistent, compliance‑ready training at… Read full article

    Written by

    elearning