The eLearning Blog

Tag: Predicting Training Needs and Outcomes

  • Capital Markets Asset Manager Standardizes Onboarding With Role Paths Using Predicting Training Needs and Outcomes

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    A capital markets asset manager implemented a Predicting Training Needs and Outcomes strategy to address fragmented onboarding across front‑office roles. By defining role‑based paths and centralizing learning data, the organization standardized onboarding for portfolio managers, analysts, and traders—accelerating time to productivity and reducing errors. The case study details the challenges, the approach, and the results… Read full article

    Written by

    elearning

  • Fixed ISP and Fiber Provider Cuts Escalations and Speeds Installs With Predicting Training Needs and Outcomes

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    This case study profiles a telecommunications fixed ISP and fiber provider that implemented a Predicting Training Needs and Outcomes strategy to align learning with field performance. By connecting course activity and on-the-job data and using predictive prompts to deliver microlearning and coaching in the flow of work, the organization achieved fewer escalations and faster installs… Read full article

    Written by

    elearning

  • How a Department and Specialty Stores Retailer Implemented Predicting Training Needs and Outcomes to Track Fewer Edits and Healthier Basket Metrics

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    This case study profiles a department and specialty stores retailer that implemented Predicting Training Needs and Outcomes to pinpoint skill gaps and deliver targeted, in-the-flow learning. By linking training activity with POS and e-commerce KPIs, the program helped managers coach precisely and associates act quickly. The result: the organization tracked fewer edits and achieved healthier… Read full article

    Written by

    elearning

  • Public Family and Probate Courts Use Predicting Training Needs and Outcomes to Enable Avatar-Based Practice and Reduce Escalations

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    This case study profiles a public-sector Family and Probate Court system that implemented a Predicting Training Needs and Outcomes strategy to target skill gaps and let frontline staff practice sensitive counter interactions via avatars. The program improved citizen satisfaction, reduced escalations, and sped time-to-competency by using data to assign the right training and measure impact.… Read full article

    Written by

    elearning

  • Financial Services Broker-Dealer Reinforces Communications Boundaries With Role-Plays Using Predicting Training Needs and Outcomes

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    A financial services broker-dealer implemented Predicting Training Needs and Outcomes to reinforce communications boundaries through targeted role-plays. By using data to pinpoint who needed which practice and when—supported by an xAPI LRS to capture scenario and coaching signals—the organization delivered just-in-time drills that changed daily conversations. The approach produced clearer client interactions, faster escalations, reduced… Read full article

    Written by

    elearning

  • Predictive L&D In Higher Education IT Support: Predicting Training Needs and Outcomes That Lift FCR

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    This case study from the higher education industry shows how an IT Help Desk and Classroom Technology operation implemented Predicting Training Needs and Outcomes to target high‑impact skills and improve first‑contact resolution. By centralizing learning data in the Cluelabs xAPI Learning Record Store and correlating training to ticket themes and FCR, the team delivered just‑in‑time… Read full article

    Written by

    elearning