Tag: Predicting Training Needs and Outcomes
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Predictive L&D In Higher Education IT Support: Predicting Training Needs and Outcomes That Lift FCR
This case study from the higher education industry shows how an IT Help Desk and Classroom Technology operation implemented Predicting Training Needs and Outcomes to target high‑impact skills and improve first‑contact resolution. By centralizing learning data in the Cluelabs xAPI Learning Record Store and correlating training to ticket themes and FCR, the team delivered just‑in‑time…
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