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Training and Development Manager, New York, NY
eLearning Solutions Company is fantastic! Their products are innovative, user-friendly, and do an excellent job presenting the training content. I'm so grateful for their help, we were able to reach our training targets and stay on track with the business goal. I would gladly recommend this team to anyone looking for an effective online learning curriculum.
Senior Learning Evangelist, Tallahassee, FL
This company develops superior custom learning courses. Their comprehensive approach to content processing and engaging delivery greatly simplified complex topics for my internal learners. They offer quality courses that are well-suited to self-paced learning. The courses we received are an invaluable educational resource for us.
Senior Traning Manager, Richmond, VA
The ELS team is incredible, very talented, and very skilled! They've transformed the boring courses we've been using until now into content that is fun, engaging, and interactive. Every slide is meticulously designed and serves a purpose. I absolutely recommend ELS as my #1 contractor for anything learning-related.
VP of People Operations, New York, NY
The eLearning Solutions Company has revolutionized learning for our team with their innovative AI chatbots. We now have interactive and engaging modules that have improved our learning completion metrics as well as knowledge retention. AI was an excellent and forward-thinking approach! I highly recommend this company.
Program Manager, San Francisco, CA
eLearning Solutions Company has exceeded my expectations. Their interactive modules are brilliantly designed, informative, engaging, and incredibly intuitive. The support and communication I received throughout the project were fantastic as well. I will certainly trust this team with my future learning and development needs.
Head of Human Capital, Hoboken, NJ
This company is fantastic! We had a very tight deadline, and I'm glad that we selected the right contractor to outsource our learning needs. I highly recommend them to anyone looking for a reliable external learning development partner.
Chief Learning Officer, Las Vegas, NV
eLearning Solutions Company offered an exceptional development process, truly transforming our training modules. Their innovative solutions, professionalism, and project management are incomparable. They are a valuable resource for any company's elearning needs.
Lead Learning Designer, Sacramento, CA
The eLearning Solutions Company profoundly enhanced our elearning capabilities. Their tailored solutions and exceptional support services are second to none. The new courses are truly a game-changer for our training program. Highly recommended!
Managing Director, New York, NY
eLearning Company is phenomenal! The training materials they created for us are clear, engaging, and easy to follow. Our team's skills and knowledge improved significantly. I highly recommend this company for enriching professional development.
Head of People, Boston, MA
I can honestly say that your team has delivered beyond my expectations. Every single one of the elearning modules is top-notch, engaging, and well-thought-through. The interactive content has truly helped us deliver the message and make sure it sticks. I would highly recommend your approach and the innovative learning solutions you deliver!
HR Manager, Chicago, IL
My experience with eLearning Solutions Company has been exceptional. They provided a stellar development service with utmost professionalism and efficiency. Their user-friendly designs and innovative learning strategies surpassed my expectations! They are true leaders in the elearning industry.
for the Security industry
Microlearning Modules
Bite-sized lessons that deliver focused knowledge quickly and efficiently.
Example:
“Handover Notes That Future-You Will Thank You For” walks officers and analysts through a 60-second update that actually helps the next shift: one clear status line, three bullets of facts (not theories), and a single ‘watch for’ you’ll review together by radio. We mark common slips—like sneaking opinions into logs or burying the time—and show how a tidy note prevents three clarifying calls at 02:00.
Engaging Scenarios
Interactive stories that let learners practice decision-making in realistic contexts.
Example:
“Two Badges, One Door” puts you at the lobby when tailgating nearly happens. Do you stop the line, wave them both through to avoid a scene, or use the gentle ‘please badge again’ reset with a smile? Each choice plays out with queue time, tenant sentiment, and how your audit will read next week—because good access control is also good hospitality.
Tests and Assessments
Quizzes and evaluations that measure understanding and track progress.
Example:
“Incident vs. Information” presents quick snippets from real reports and asks whether they belong as an incident, a log note, or an FYI to the client. Immediate feedback rewrites one sentence so it’s neutral, timestamped, and useful in the morning briefing.
Personalized Learning Paths
Customized content sequences tailored to each learner’s goals and needs.
Example:
“Your First 60 Days—FOH Officer, Patrol, GSOC, Event” adapts to your post. Front-of-house learns warm greetings and graceful refusals; patrol practices clean rounds and photo evidence that stands alone; GSOC analysts rehearse triage cues and escalation etiquette; event teams practice brief ‘holds’ and resets without drama. Miss a knowledge check? A two-minute refresher lands in your queue after dinner.
Performance Support Chatbots
On-demand digital assistants that provide just-in-time answers and guidance.
Example:
“PostGuide” lives in chat and answers the questions that stall a shift: “What belongs in a denied-entry note?”, “Who else gets pinged for a perimeter breach?”, “Where is the event radio matrix?” Replies are short, cited to your SOPs, and include paste-ready phrasing—no scavenger hunts through shared drives.
Online Role-Plays
Simulated conversations or interactions that help learners build real-world skills.
Example:
“De-Escalation at the Desk” pairs you with a lifelike visitor avatar who’s frustrated. You’ll practice tone, boundary setting, and offering a next step that preserves dignity and safety. The coach marks timestamps where a single phrase cooled things off—and where one word made it worse.
Compliance Training
Structured programs that ensure employees meet regulatory and organizational standards.
Example:
“Privacy & Cameras in Plain English” translates policy into habits: where screens face, how to describe footage requests, and what never belongs in a public note. We show two photos of the same console—one with a small, risky detail—and talk about the tiny moves that keep people’s information safe.
Situational Simulations
Immersive activities that replicate real-life challenges in a risk-free environment.
Example:
“Fire Alarm, Calm Voices” simulates a real-world evening alarm with half-information and real tenants. You’ll decide when to shelter versus clear, what to say on the PA in one breath, and how to log the sequence so tomorrow’s review is effortless.
Upskilling Modules
Targeted courses designed to expand knowledge and build new competencies.
Example:
“Radio That Doesn’t Step On Itself” teaches a simple cadence: call sign, location, status, ask. We replay a few real clips and mark where overlap and filler creep in, then give you one card to keep in your pocket for the next busy moment.
Problem-Solving Activities
Exercises that strengthen critical thinking and practical problem-solving skills.
Example:
“Noise Complaints That Never End” gives a short timeline, two tenant emails, and a patrol map. Together, your team writes a three-sentence plan and chooses one owner per action. Small, clear commitments beat another round of apologies.
Collaborative Experiences
Group learning opportunities that encourage teamwork and knowledge sharing.
Example:
“Event ROS on One Page” gets venue, medical, and security to agree on roles, radio channels, and “what good looks like” photos. You leave with one sheet everyone actually carries—and uses.
Games & Gamified Experiences
Play-based learning methods that motivate through competition, rewards, and fun.
Example:
“Status Bingo” turns clean updates into a grin. Each square lists a tiny best practice—timestamp, who, what changed, next review. Teams race to a neat, complete note without turning it into a chore.
1
Skill Growth
Custom training builds real-world competencies step by step, giving learners the confidence and ability to perform effectively.
2
Employee Engagement
As learners see their skills improving, they become more invested and motivated, deepening participation in the training process.
3
Organizational Readiness
This combination of stronger skills and higher engagement ensures the workforce is prepared, compliant, and aligned with organizational goals.
in the Security Industry
40%
Less Time Spent on Training
Online learning requires less than half of the time that would be needed for in-person training.
70%
Efficient Experience-Based Learning
Up to 70% of adult learning occurs through hands-on experiences. Online task simulators allow practicing and making mistakes in safe environments.
94%
Higher Learner Satisfaction
94% of adult learners prefer to study at their own pace and on their own schedule.
in Security
AI-Powered Chatbots and Virtual Coaching
These are conversational agents (often built on advanced language models) that can interact with employees in natural language – answering questions, providing feedback, and even coaching in a human-like manner. L&D decision-makers are increasingly adopting these tools to offer on-demand assistance and personalized guidance.
24/7 Learning Assistants
AI chatbots serve as always-available tutors or helpdesk agents for learners. Employees can ask a training chatbot to clarify a concept, provide an example, or troubleshoot a problem at any time. Many companies have integrated such bots into their learning platforms or collaboration apps. According to industry research, virtual assistants and chatbots are now being deployed to handle routine learner queries and provide instant feedback on quizzes or exercises. This immediate support keeps learners from getting stuck and enables more self-directed learning. It also reduces the burden on human instructors or IT support for common questions.
Example:
PostGuide returns short, cited answers from your approved manuals—handover essentials, notification chains, visitor language, and log formats. It never suggests tactics or technical fixes; it points to policy and process so humans decide safely.
Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
AI assistant reviews incident logs and shift notes to suggest coaching points: radio brevity, perimeter timing, escalation clarity—so supervisors can focus on judgment and professionalism.
Scenario Practice and Role-Play
A cutting-edge use case of AI chatbots is powering immersive role-play simulations. AI characters can simulate realistic dialogues with learners. Users can practice a coaching conversation with an AI-driven avatar that responds dynamically. Many organizations have already implemented this type of learning interaction, enabling learners to practice difficult conversations in a safe, simulated environment and receive instant constructive feedback. The AI can adapt its responses based on what the learner says, creating a tailored scenario and coaching the learner on their choices. This moves training beyond scripted e-learning into interactive learning-by-doing.
Example:
Rehearse a chaotic lobby trespass scenario with progressive resistance. Practice calm directive phrasing, escalation thresholds, and post-incident documentation steps.
coaching can help you improve training outcomes.
Automated Assessments and Intelligent Feedback
AI is transforming how companies assess learning and evaluate competencies. Traditional training assessments (quizzes, tests, assignments, etc.) can be labor-intensive to create and grade, and they often provide limited feedback to learners. AI is changing this by enabling more automated, intelligent assessment methods.
Auto-Generated Quizzes and Exams
Using generative AI, L&D teams can automatically create pools of quiz questions, knowledge checks, or even complex case-study exams. Given a training document or video, an AI tool can generate relevant questions to test comprehension. This not only speeds up assessment development but can also produce a wider variety of test items (reducing over-reliance on a few repeat questions). By automating quiz generation, trainers ensure assessments are always fresh and stay aligned with up-to-date content and learning goals.
Example:
Auto-build scenario quizzes for threat escalation, badge misuse, or incident tiers using current SOPs—keeping test banks fresh without manual rewriting.
Automated Grading and Evaluation
Your AI-powered training tool can grade many types of learner responses automatically, far beyond simple multiple-choice scoring. Natural language processing models are capable of evaluating open-ended text responses, short essays, or even code snippets by comparing against expected answers or rubrics. This is particularly useful for large companies that need to assess thousands of learners efficiently and do it in a way that offers personalized feedback and recommendations.
Example:
AI scores open-text incident response rationales against structured criteria: observation clarity, proportional response, escalation timing.
AI-Assisted Feedback and Coaching
Beyond Q&A, AI coaches can give real-time feedback on performance. Modern AI tutors use natural language understanding to evaluate free-form responses and deliver personalized coaching, just like a digital mentor. L&D leaders find these applications instrumental in achieving training goals; surveys show high ROI of using AI chatbots to offer real-time feedback and guidance during learning.
Example:
Digital coach highlights missed de‑escalation phrasing or unclear radio call wording and suggests alternatives tied to policy.
Fairness and Consistency
AI-based assessment can also improve consistency in scoring and reduce human bias in evaluations. Every learner is judged by the same criteria, and AI models (when properly trained and tested) apply the rubric objectively. And, of course, there's always an option to validate AI-produced scores with periodic human review, especially for high-stakes evaluations, to maintain trust and accuracy.
Example:
Surface inconsistent post instructions or bias-prone language in legacy training and propose neutral, dignity-first rewrites.
assessments and intelligent feedback.
Predictive Analytics for Training Impact and ROI
Linking training efforts to business outcomes has long been a challenge for L&D. Today, AI-driven learning analytics are giving organizations new powers to measure and even predict the impact of training on performance metrics. By analyzing large datasets of learning activities and outcomes, AI can uncover patterns that help prove ROI and improve decision-making.
Advanced Learning Analytics
Traditional training metrics (completion rates, test scores, satisfaction surveys) only tell part of the story. AI allows far deeper analysis by correlating learning data with business data. Organizations are deploying predictive analytics that ingest data from Learning Management Systems, HR systems, and operational KPIs to evaluate how training moves the needle on business goals.
Example:
Link completion of escalation decision drills to reduction in over-escalated incidents per shift.
Predicting Training Needs and Outcomes
AI can not only look backward but also predict future training needs and outcomes. AI-driven analytics can even predict which employees might benefit most from certain training, or who might be at risk of low performance without intervention. This predictive capability helps L&D teams prioritize and tailor their initiatives for maximum impact.
Example:
Spot clusters of incomplete patrol logging and push a micro-refresher before compliance risk rises.
Real-Time Dashboards and Reporting
Modern L&D analytics platforms infused with AI provide real-time dashboards that track training effectiveness. These might include sentiment analysis of learner feedback comments, anomaly detection (e.g., identifying if a particular course consistently yields poor post-test results, indicating content issues), and even natural language generation to summarize insights for L&D managers. The goal is to move beyond basic reporting to actionable intelligence.
Example:
Dashboard narrates correlation between radio clarity practice and faster incident stabilization times.
Demonstrating ROI
AI-powered analytics capabilities feed into the bigger mandate of proving the value of training. AI helps by directly linking learning metrics to performance metrics. Companies can now estimate the dollar impact of closing a skill gap or predict how improving a certain skill through training will affect key business outcomes. This elevates L&D’s credibility in the eyes of executives.
Example:
Tie fewer unnecessary escalations and improved report accuracy directly to targeted simulation drills.
can drive your business outcomes.
Corporate Security (GSOC + Physical)
- Standardize handovers and notifications across regions.
- Publish clear, dignity-first notices in busy moments.
- Track fewer missed steps and steadier sentiment.
Commercial Property Security
- Blend great hospitality with firm access control.
- Reduce escalations with practiced de-escalation scripts.
- Measure cleaner logs and happier tenant feedback.
Event & Venue Security
- Align security, medical, and venue ops on one page.
- Run calm alarm and evacuation communications.
- Track smoother resets and cleaner after-actions.
Distribution & Logistics Security
- Keep rounds consistent with photo-backed evidence.
- Clarify dock and perimeter updates across shifts.
- Correlate training to fewer repeat issues.
Retail Loss Prevention
- Use respectful language and safe engagement protocols.
- Improve incident notes managers can use tomorrow.
- Track shrink signals and intervention quality together.
Healthcare Security
- Practice calm patient/visitor communication that respects privacy.
- Align with clinical teams on escalation and documentation.
- Measure fewer escalations and cleaner notes.
Airports & Transit Security
- Run multi-agency briefings with one shared format.
- Practice public updates that inform without panic.
- Track coordination speed and traveler sentiment.
Campus Security (Higher-Ed/Corporate)
- Blend community care with crisp access policies.
- Standardize shift notes and event protocols.
- Measure trust signals and fewer repeat calls.
Residential & HOA Security
- Communicate respectfully with residents about policies.
- Keep patrol evidence tidy and shareable with boards.
- Correlate training to fewer escalations.
Manned Guarding Providers
- Scale consistent quality across sites and shifts.
- Use assistants to answer post-order questions quickly.
- Prove SLA readiness in plain-language dashboards.