The eLearning Blog

Author: elearning

  • How a Consumer Goods Contact Center Used Demonstrating ROI to Link Training to CSAT and Repeat-Contact Rates

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    This case study profiles a consumer goods organization with large customer experience and contact center operations that implemented a Demonstrating ROI approach in its learning and development program to tie training directly to CSAT and repeat-contact rates. Using the Cluelabs xAPI Learning Record Store to connect learning data with operational metrics, the team ran trusted… Read full article

    Written by

    elearning

  • How a Smart Home & IoT Consumer Electronics Company Used Online Role‑Plays to Boost First‑Time Install Success

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    This article profiles a consumer electronics organization in the Smart Home & IoT market that implemented Online Role‑Plays to let field and partner teams practice critical install scenarios with micro‑coaching tips, driving higher first‑time installation success and faster time to proficiency. By instrumenting the role‑plays with xAPI and feeding the Cluelabs Learning Record Store, the… Read full article

    Written by

    elearning

  • How an EdTech Software Company Reduced Support Tickets With Embedded How‑To Bots by Implementing a Fairness and Consistency L&D Strategy

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    This case study profiles an EdTech software company in the computer software industry that implemented a Fairness and Consistency learning-and-development strategy to standardize guidance and improve the learner experience. Using the Cluelabs AI Chatbot eLearning Widget to embed just-in-time how‑to bots in the product and onboarding, the team centralized SOPs and delivered the same step‑by‑step… Read full article

    Written by

    elearning

  • Problem-Solving Activities Help a Capital Markets Exchange and ATS Operator Onboard Participants and Staff with Market-Structure Modules

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    This article shows how a capital markets exchange and ATS operator used Problem-Solving Activities—supported by the Cluelabs xAPI Learning Record Store—to onboard participants and staff with market-structure modules. Facing dense concepts, frequent rule changes, and distributed teams, the organization replaced lectures with short, scenario-driven cases tied to real trading workflows and captured xAPI decision data… Read full article

    Written by

    elearning

  • Wallboard And Gypsum Manufacturer Boosts Uptime With Advanced Learning Analytics And Cluelabs xAPI LRS

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    This case study examines how a wallboard and gypsum manufacturer in the building materials industry implemented Advanced Learning Analytics, anchored by the Cluelabs xAPI Learning Record Store, to upskill maintenance teams on predictive checks and improve plant uptime. By instrumenting microlearning, simulations, and QR code job aids to capture xAPI data and joining it with… Read full article

    Written by

    elearning

  • Biotechnology CRO Standardizes Data Handling and Chain of Custody Across Sites With a Role-Based Tests and Assessments Program Powered by the Cluelabs xAPI LRS

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    A biotechnology contract research organization operating across preclinical and clinical sites implemented a role-based Tests and Assessments program, instrumented with xAPI and powered by the Cluelabs Learning Record Store, to create a unified, audit-ready competency ledger tied to SOP IDs and versions. The outcome was standardized data handling and chain of custody across sites, with… Read full article

    Written by

    elearning

  • How a Banking Payments and Card Issuer Organization Used Auto-Generated Quizzes and Exams and the Cluelabs AI Chatbot to Speed Dispute Handling

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    A banking organization focused on payments and card issuer operations implemented Auto-Generated Quizzes and Exams, paired with the Cluelabs AI Chatbot eLearning Widget, to deliver microlearning and just-in-time guidance that sped up dispute handling. By converting frequent rule changes into short, scenario-based practice and embedding a chatbot in the workflow, the program reduced errors, improved… Read full article

    Written by

    elearning

  • Regional Airline Standardizes Remote-Station SOPs With Mobile Problem-Solving Activities

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    This case study profiles a regional airline that implemented Problem-Solving Activities delivered through mobile microlearning to standardize procedures across remote stations. Supported by the Cluelabs xAPI Learning Record Store to capture learner choices and reveal drift, the program produced tighter SOP adherence, faster onboarding, and fewer operational deviations, while giving leaders audit-ready visibility and station-level… Read full article

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    elearning

  • Automotive Aftermarket Parts Warehouses Reduce Returns With Collaborative Experiences and an AI Packing Coach

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    In automotive aftermarket parts warehouses, a Collaborative Experiences learning program—paired with the Cluelabs AI Chatbot eLearning Widget configured as a bench-side “Packing & Labeling Coach”—reduced returns by reinforcing packing and labeling standards. The article details the challenge, how peer-led practice, on-the-floor coaching, and simple job aids were rolled out, and how chatbot insights guided weekly… Read full article

    Written by

    elearning

  • Footwear Brand Retailer Boosts Accessory Attach Rates With Feedback and Coaching

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    A footwear brand retailer in the apparel and fashion industry implemented a Feedback and Coaching program to make add-on conversations consistent and customer-friendly on every shift, resulting in a sustained lift in accessory attach rates. The initiative combined behavior mapping, micropractice, and manager reinforcement with an AI “Add-On Conversation Coach” powered by the Cluelabs AI… Read full article

    Written by

    elearning