The eLearning Blog

Author: elearning

  • Higher Education Bursar & Student Accounts: Microlearning Modules Boost Disclosure Quality and Confidence

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    This case study shows how a higher education Bursar & Student Accounts team implemented microlearning modules with realistic role-plays—powered by the Cluelabs AI Chatbot eLearning Widget—to standardize compliance disclosures in student financial conversations. The approach delivered faster onboarding, fewer escalations, and more consistent, accurate disclosures across phone, chat, and email. It also outlines implementation steps,… Read full article

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    elearning

  • Health and Wellness Boutique Studios Use Situational Simulations to Grow Retail Attach

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    In the health and wellness industry, a network of boutique HIIT and cycling studios implemented Situational Simulations—supported by the Cluelabs xAPI Learning Record Store—to turn everyday conversations into coached retail moments and grow attach. By mapping member journeys, building realistic branching scenarios, and enabling five-minute manager huddles, the team created a practice-and-coaching flywheel that delivered… Read full article

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    elearning

  • How a D2C and Ecommerce Consumer Goods Brand Used Microlearning Modules to Cut Returns and Lift CSAT

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    Facing fast product cycles and seasonal surges, a consumer goods D2C/ecommerce operation replaced long courses with role-based Microlearning Modules delivered in the flow of work. By instrumenting every lesson with the Cluelabs xAPI Learning Record Store and syncing to BI, the team linked training to lower returns and higher CSAT by agent and SKU, while… Read full article

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    elearning

  • Making SLA Readiness Visible in Insurance TPAs With Advanced Learning Analytics

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    This case study shows how an insurance-sector Third-Party Administrator implemented Advanced Learning Analytics—powered by the Cluelabs xAPI Learning Record Store—to unify LMS, simulations, coaching, and on-the-job data into real-time readiness dashboards. The organization used these insights to staff only ready agents, prove SLA adherence with audit-ready evidence, and strengthen compliance, reduce risk, and boost client… Read full article

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    elearning

  • Banking Case Study: Games and Gamified Experiences Cut Errors for Payments and Card Issuers

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    This executive case study shows how a banking organization in Payments and Card Issuing used games and gamified, scenario-based training to reduce errors and escalations. By mirroring real dispute, fraud, and exception workflows—and tracking choices with an xAPI Learning Record Store—the program boosted accuracy, speed, and consistency while meeting compliance needs. Leaders gained clear links… Read full article

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    elearning

  • How Feedback And Coaching Transformed Residential Real Estate Brokerages

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    This case study examines residential real estate brokerages that implemented a Feedback and Coaching program to standardize warm, compliant showings and on-brand communications across offices. Supported by an on-demand AI coaching assistant, the approach aligned agent behavior, reduced compliance risk, accelerated new-hire ramp, and improved client trust. Executives and L&D teams will find practical steps… Read full article

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    elearning

  • Biotechnology Biobanks and Central Labs Cut Errors With AI-Assisted Feedback and Coaching

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    This case study shows how a biotechnology organization operating in Biobanks and Central Labs implemented AI-Assisted Feedback and Coaching, supported by simulation-based practice, to reduce barcode and packaging errors. Using an xAPI Learning Record Store for granular analytics, the team identified problem steps, targeted coaching, and proved impact. The result was fewer errors, faster time… Read full article

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    elearning

  • Driving Down Defects in Automotive and Mobility Manufacturing With Engaging Scenarios

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    This executive case study shows how an Automotive & Mobility manufacturer implemented Engaging Scenarios to standardize quality-gate decisions and reduce escapes using photo‑graded evidence. By pairing scenario-based practice with the Cluelabs xAPI Learning Record Store, the organization captured real decision data, aligned teams across plants, and turned learning into measurable performance gains. Executives and L&D… Read full article

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    elearning

  • Raising Service Consistency in Spas, Salons and Personal Care With Feedback and Coaching

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    This executive case study shows how a consumer services organization in the Spas, Salons and Personal Care industry implemented a Feedback and Coaching program to unify guest rituals and service recovery across locations. By pairing manager-led feedback cycles with role-plays, tips, and an on-the-floor AI chatbot companion, the team standardized behaviors, boosted associate confidence, and… Read full article

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    elearning

  • How a Fire & Rescue Department Transformed Training With Automated Grading and Evaluation

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    This executive case study from the public safety industry shows how a Fire & Rescue department implemented Automated Grading and Evaluation to standardize assessments, accelerate feedback, and improve documentation. Working alongside a Cluelabs xAPI Learning Record Store, the solution delivered cleaner reports, smoother drills, and real-time insights for leaders and instructors. The summary highlights the… Read full article

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    elearning