The eLearning Blog

Author: elearning

  • How a 911 Communications Center Used Upskilling Modules to Enable Bots for Code and Notification Lookups

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    This case study profiles a 911 Communications Center in law enforcement that implemented Upskilling Modules to prepare teams to use bots for code and notification lookups, improving speed and accuracy during dispatch. Using skills‑mapped microlearning and a practice lookup bot powered by the Cluelabs AI Chatbot eLearning Widget, staff trained in realistic scenarios and carried… Read full article

    Written by

    elearning

  • Judiciary Mediation/ADR Center Correlates Training With Settlement and No-Show Rates Using 24/7 Learning Assistants

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    This case study profiles a judiciary Mediation/ADR center that implemented 24/7 Learning Assistants to provide just-in-time coaching, microlearning, and job aids across roles. By instrumenting the assistant and courses and linking activity data to the case system, the team correlated training exposure with operational outcomes—specifically settlement rates and no-show rates—while improving consistency and speed to… Read full article

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    elearning

  • Demonstrating ROI at a Chamber and Business Association: Correlating Training to Member Outcomes

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    In the international trade and development industry, a chamber and business association implemented a Demonstrating ROI strategy to establish a clear correlation between training and member outcomes such as renewals, program uptake, and qualified leads. The initiative aligned metrics across teams and integrated learning and member data, enabling evidence-based decisions that improved member value and… Read full article

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    elearning

  • How a Reinsurer Standardized Treaty Wording Reviews With Compliance Training

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    A reinsurer in the insurance industry implemented a targeted Compliance Training program to standardize treaty wording reviews via modules. The role‑based, scenario‑driven curriculum used shared checklists and an embedded assistant to give consistent, on‑demand guidance, reducing interpretation gaps during reviews. The program delivered fewer wording errors, faster cycle times, and stronger audit readiness, offering a… Read full article

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    elearning

  • Enterprise IT & Infrastructure Provider Uses Microlearning Modules and an AI Desk-Side Assistant to Surface Procedures at the Desk

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    This case study shows how an Enterprise IT & Infrastructure provider implemented Microlearning Modules, paired with the Cluelabs AI Chatbot eLearning Widget, to surface procedures at the desk and deliver just-in-time guidance. The program streamlined access to SOPs, accelerated onboarding, and improved first-time-right execution across service and change operations. Executives and L&D teams will see… Read full article

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    elearning

  • Information Services Customer Enablement and Success Organization Uses Situational Simulations to Tie Training to Adoption and Renewal Signals

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    This case study profiles an information services Customer Enablement and Success organization that implemented Situational Simulations, supported by an xAPI Learning Record Store, to deliver realistic practice across the customer lifecycle. By capturing and integrating simulation data with product telemetry and CRM metrics, the team correlated training performance with adoption and renewal signals, enabling targeted… Read full article

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    elearning

  • PEO/HR BPO Case Study: Feedback and Coaching with the Cluelabs AI Chatbot eLearning Widget Delivers Client-Specific Policy Paths at Scale

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    An HR services PEO/HR BPO implemented a Feedback and Coaching program paired with per-client chatbots built using the Cluelabs AI Chatbot eLearning Widget to provide just-in-time, client-specific guidance in the flow of work. The initiative delivered client-specific policy paths at scale and improved accuracy, speed, and first-contact resolution by turning real questions into targeted coaching… Read full article

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    elearning

  • How Vacation Rental Managers Used Microlearning Modules to Standardize Cleans With Photo-Checked Resets

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    This case study shows how a hospitality organization of vacation rental managers implemented Microlearning Modules—paired with mobile SOP checklists and the Cluelabs xAPI Learning Record Store—to achieve standardized cleans with photo-checked resets. The approach solved inconsistent turnover standards and limited verification by delivering bite-sized, phone-friendly training and xAPI-enabled photo evidence tied to each reset. Results… Read full article

    Written by

    elearning

  • Real‑Time Dashboards and Reporting Help an Acute Care Hospital Track Readiness by Unit and Shift

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    An acute care hospital organization implemented Real‑Time Dashboards and Reporting—powered by the Cluelabs xAPI Learning Record Store (LRS)—to centralize learning and competency data and give leaders a live view of workforce readiness by unit and shift. The solution replaced manual spreadsheets with role‑based, real‑time dashboards mapped to HR and scheduling, enabling faster staffing decisions, fewer… Read full article

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    elearning

  • Higher Education Admissions & Enrollment Team Cuts Image-Based ID Rework With Feedback and Coaching and the Cluelabs AI Chatbot

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    This article profiles a higher education admissions and enrollment operation that lowered rework with image-based ID checks by implementing a focused Feedback and Coaching program, paired with the Cluelabs AI Chatbot eLearning Widget for in-the-moment guidance. It explains the initial challenges in ID verification, the coaching routines and embedded chatbot that standardized decisions, and the… Read full article

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    elearning