Author: elearning
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Ambulatory Surgery Center Operator Achieves Audit-Ready Training Records With Upskilling Modules and an xAPI LRS
An Ambulatory Surgery Center operator in the hospital and health care industry implemented role-based Upskilling Modules paired with the Cluelabs xAPI Learning Record Store to standardize training and centralize records across multiple sites. The program delivered audit-ready training records on demand and role-based compliance dashboards while reducing duplicate effort. This case study shares the challenges,… Read full article
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Study Abroad And International Education Provider Uses Performance Support Chatbots To Let Advisors Practice Parent And Student Calls With Avatars
A higher education organization focused on Study Abroad & International programs implemented Performance Support Chatbots, paired with AI-Powered Role-Play & Simulation, to support frontline advisors. The initiative enabled advisors to practice parent and student calls with avatars, improving call quality, confidence, and time to proficiency. This case study outlines the challenges, the combined approach, and… Read full article
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Wellness Resorts and Retreats Align Multi-Activity Staff With Shared Playbooks Through Collaborative Experiences
This case study shows how a wellness resorts and retreats operator implemented Collaborative Experiences to bring spa, fitness, culinary, and guest services together around co-created, shared playbooks—aligning multi-activity staff across sites. Adoption was reinforced with AI-Generated Performance Support & On-the-Job Aids delivered via mobile and QR codes, turning playbooks into on-shift habits and speeding seasonal… Read full article
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Government Records & Archives Operation Uses Games & Gamified Experiences to Link Training to Faster Request Turnaround
Facing rising volumes and strict compliance, a government administration Records & Archives operation implemented Games & Gamified Experiences—supported by the Cluelabs xAPI Learning Record Store—to correlate training to request turnaround time. Short, scenario-based quests mirrored the records lifecycle while the LRS unified training and workflow data, giving leaders a clear line of sight from participation… Read full article
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Industrial Bakery Prevents Stales and Boosts Throughput With AI‑Assisted Feedback and Coaching Plus Decision‑Tree Simulations
This case study shows how a high‑volume industrial bakery implemented AI‑Assisted Feedback and Coaching, paired with AI‑Powered Exploration & Decision Trees, to prevent stales by optimizing the cooling‑to‑packaging window. By combining real‑time, at‑the‑line guidance with interactive simulations for practice, the organization cut waste, improved product freshness, accelerated onboarding, and stabilized throughput across shifts. Read full article
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Insurance TPA Case Study: Shorter Ramp-Up With Client-Specific Microlearning Modules and In-Flow AI Performance Support
An Insurance Third-Party Administrator implemented client-specific Microlearning Modules, paired with AI-Generated Performance Support & On-the-Job Aids embedded in claims and CRM screens, to accelerate onboarding. The program shortened ramp-up through tailored learning paths, reduced early-stage errors, and smoothed client launches while maintaining compliance and quality. This case shares the challenges, approach, and measurable results, offering… Read full article
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Environmental Services Organization’s ESG Teams Use Personalized Learning Paths and Analytics To Spot High-Impact Behavior Changes
An environmental services organization supporting Sustainability & ESG teams implemented Personalized Learning Paths to connect role-based microlearning and on-the-job practice to real performance. By instrumenting learning and work with the Cluelabs xAPI Learning Record Store, leaders used analytics to spot high-impact behavior changes—such as faster reporting cycles and higher-quality disclosure reviews—and refine paths and coaching.… Read full article
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Theme Parks and Attractions Operator Standardizes Pre-Open Checks with Microlearning Modules and Just-in-Time On-the-Job Aids
In the entertainment industry, a theme parks and attractions operator implemented Microlearning Modules paired with AI-Generated Performance Support & On-the-Job Aids. The program standardized pre-open checks with just-in-time tips, delivering faster readiness, fewer missed steps, and stronger compliance across rides and locations. This case study outlines the frontline challenges, the rollout strategy, and the governance… Read full article
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How a Controls and Automation Integrator Rehearsed Vendor FAT/SAT Conversations via Role‑Plays With Problem‑Solving Activities
An engineering Controls and Automation integrator implemented Problem-Solving Activities—supported by AI-Powered Role-Play & Simulation—to let teams rehearse vendor FAT/SAT conversations before high‑stakes acceptance testing. By practicing realistic scenarios and running quick debriefs, engineers aligned faster on pass/fail criteria and evidence, surfaced issues earlier, and achieved smoother vendor interactions with more predictable delivery. This executive case… Read full article
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Education Service Agency Uses Personalized Learning Paths to Identify High-Impact Modules Through Cross-District Analytics
An Education Service Agency in the education management industry implemented Personalized Learning Paths, supported by the Cluelabs xAPI Learning Record Store, to modernize professional learning across multiple districts. Cross-district analytics enabled the team to identify high-impact modules, retire low-value content, and guide smarter investment while safeguarding privacy. The case details the challenges, approach, solution design,… Read full article
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