Author: elearning
-
Automotive Aftermarket Parts Warehouses Reduce Returns With Collaborative Experiences and an AI Packing Coach
In automotive aftermarket parts warehouses, a Collaborative Experiences learning program—paired with the Cluelabs AI Chatbot eLearning Widget configured as a bench-side “Packing & Labeling Coach”—reduced returns by reinforcing packing and labeling standards. The article details the challenge, how peer-led practice, on-the-floor coaching, and simple job aids were rolled out, and how chatbot insights guided weekly…
Written by
-
Footwear Brand Retailer Boosts Accessory Attach Rates With Feedback and Coaching
A footwear brand retailer in the apparel and fashion industry implemented a Feedback and Coaching program to make add-on conversations consistent and customer-friendly on every shift, resulting in a sustained lift in accessory attach rates. The initiative combined behavior mapping, micropractice, and manager reinforcement with an AI “Add-On Conversation Coach” powered by the Cluelabs AI…
Written by
-
Boutique Fashion Houses Accelerate Stylist Onboarding With Personalized Learning Paths and an AI Coach
This case study shows how boutique fashion houses implemented Personalized Learning Paths to onboard stylists faster through role-based microlearning on brand story, fabrication, and look-building. Paired with the Cluelabs AI Chatbot eLearning Widget as a just-in-time Stylist Coach, the approach delivered on-the-floor answers and consistent messaging, cutting time to proficiency and improving client experience.
Written by
-
Luxury Auction House Elevates VIP Salon Etiquette and Preview Consistency With Microlearning Modules and the Cluelabs AI Chatbot eLearning Widget
A luxury goods and jewelry auction house faced tight sale cycles and dispersed specialists that put consistency at risk. The organization implemented Microlearning Modules and embedded the Cluelabs AI Chatbot eLearning Widget as a VIP client simulator, enabling specialists to practice event previews and VIP salon etiquette with instant, context-aware feedback. The approach delivered faster…
Written by
-
Audit-Ready Training Coverage at an Exchange and ATS Operator With Personalized Learning Paths
This case study profiles a capital markets Exchange and ATS operator that implemented role- and risk-based Personalized Learning Paths to demonstrably achieve training coverage for audits and certifications. By mapping each learning item to regulatory requirements and using the Cluelabs xAPI Learning Record Store to centralize evidence, the organization produced audit-ready reports on demand while…
Written by
-
Film & TV Production Studio Shortens Set Reset Times With Games & Gamified Experiences
A Film & TV production studio in the entertainment industry implemented Games & Gamified Experiences to let crews rehearse high‑pressure handoffs through rapid, realistic scenarios. The program shortened reset times and improved cross‑department coordination, while the Cluelabs xAPI Learning Record Store connected simulation data with on‑set timing to identify bottlenecks and prove impact. This case…
Written by
-
Financial Services Broker-Dealer Reinforces Communications Boundaries With Role-Plays Using Predicting Training Needs and Outcomes
A financial services broker-dealer implemented Predicting Training Needs and Outcomes to reinforce communications boundaries through targeted role-plays. By using data to pinpoint who needed which practice and when—supported by an xAPI LRS to capture scenario and coaching signals—the organization delivered just-in-time drills that changed daily conversations. The approach produced clearer client interactions, faster escalations, reduced…
Written by
-
Information Services Case Study: Collaborative Experiences Improve SLA and Quality for Financial & Pricing Data Vendors
An information services provider focused on financial and pricing data implemented a Collaborative Experiences learning program—supported by the Cluelabs xAPI Learning Record Store—to align teams around shared playbooks, peer reviews, and real-time scorecards. By instrumenting key activities and linking them to operational data, the organization tracked SLA adherence and defect rates with clarity, giving leaders…
Written by
-
Public Relations and Communications Crisis Practice Elevates Response With a Fairness and Consistency Training Program
An agency in the public relations and communications industry implemented a Fairness and Consistency learning-and-development program to standardize roles, rules of engagement, and scenario-based drills across its crisis and issues practice. Paired with xAPI instrumentation and the Cluelabs Learning Record Store, the approach enabled data-driven after-action reviews, evaluator calibration, and verified handoffs across time zones.…
Written by
-
Information Technology (Fintech & Payments Engineering): Using Tests and Assessments to Standardize Runbooks and Policy Prompts in Chat
This executive case study shows how an information technology organization in fintech and payments engineering implemented Tests and Assessments—open-book, scenario-based checks in Articulate Storyline—alongside a governed Cluelabs AI chat assistant to fix fragmented runbooks and policy drift. By tying role-based competency mapping and assessments to a “Runbook & Policy Assistant” embedded in daily workflows, the…
Written by