The eLearning Blog

Category: eLearning Case Studies

  • Consumer Electronics Manufacturer Uses AI-Assisted Feedback and Coaching to Tie Learning to DOA and Warranty Claims

    ,

    An international consumer electronics manufacturer of PC components and peripherals implemented AI-Assisted Feedback and Coaching, supported by the Cluelabs xAPI Learning Record Store, to coach frontline teams in the flow of work and connect training data to quality outcomes. By linking learning events to DOA and warranty claim feeds, the company built dashboards that mapped… Read full article

    Written by

    elearning

  • How a Cloud Platform and Infrastructure Provider Used Collaborative Experiences to Cut MTTR and Lift Availability

    ,

    This case study profiles a cloud platform and infrastructure provider in the computer software industry that implemented Collaborative Experiences as its learning and development engine to overcome siloed expertise and uneven on-call habits. By running peer simulations, cross-team incident reviews, and short on-call drills—and using the Cluelabs xAPI Learning Record Store to connect learning data… Read full article

    Written by

    elearning

  • Capital Markets Hedge Fund/Proprietary Trading Firm Tracks Readiness and Cuts Strategy Onboarding with Performance Support Chatbots

    ,

    This case study profiles a capital markets organization operating in hedge funds and proprietary trading that implemented Performance Support Chatbots, backed by the Cluelabs xAPI Learning Record Store (LRS), to deliver in-the-flow SOP walkthroughs and checklists. By turning every guided step and micro-check into xAPI data and surfacing it on BI dashboards, the firm tracked… Read full article

    Written by

    elearning

  • Building Materials Retail & Contractor Desks Reduce Returns with AI‑Assisted Feedback and Coaching

    ,

    This case study profiles a building materials retailer’s Retail & Contractor Desks that implemented AI‑Assisted Feedback and Coaching—supported by AI‑Powered Role‑Play & Simulation—to drive short product knowledge sprints focused on return‑prone categories. By integrating real‑time coaching into daily workflows and practicing realistic customer scenarios, teams reduced incorrect recommendations and lowered returns while speeding new‑hire proficiency… Read full article

    Written by

    elearning

  • Biotechnology CRO Proves Training Completion and Competence to Sponsors and Auditors With a Demonstrating ROI Approach

    ,

    A biotechnology contract research organization (CRO) spanning preclinical (GLP) and clinical (GCP) operations implemented a Demonstrating ROI strategy to make training and competence evidence inspection‑ready. By instrumenting all learning touchpoints and centralizing records in the Cluelabs xAPI Learning Record Store (LRS), the team could rapidly prove training completion, currency, and demonstrated competence to sponsors and… Read full article

    Written by

    elearning

  • Banking Compliance & Risk Operations Centers Cut Review Backlogs With Predicting Training Needs and Outcomes

    ,

    A banking organization’s Compliance & Risk Operations Centers implemented a Predicting Training Needs and Outcomes strategy—enhanced by AI-Powered Exploration & Decision Trees—to upskill analysts in pattern recognition and triage. By using live queue signals to direct each analyst to short, adaptive scenarios embedded in daily KYC and sanctions reviews, the team accelerated time to disposition,… Read full article

    Written by

    elearning

  • Aviation FBO and Charter Operator Network Polishes Client Interactions and Discretion with Collaborative Experiences and AI Role-Play & Simulation

    ,

    An aviation services provider spanning FBOs and charter operations implemented Collaborative Experiences—supported by AI-Powered Role-Play & Simulation—to standardize and scale realistic practice across sites. Through weekly peer huddles and on‑demand AI scenarios, teams used role-plays to polish client interactions and strengthen discretion at the line and the desk, improving consistency, de‑escalation, and service recovery. This… Read full article

    Written by

    elearning

  • EV Startups and Battery Plants Use Games & Gamified Experiences to Rapidly Scale High-Voltage Safety and Pack Assembly Skills

    ,

    An automotive operation spanning EV startups and battery plants implemented Games & Gamified Experiences, supported by AI-Generated Performance Support & On-the-Job Aids, to rapidly scale high-voltage safety and battery pack assembly skills across a fast-growing workforce. Scenario-based quests and just-in-time SOP checklists cut time to competency, reduced torque and seal errors, and improved build consistency… Read full article

    Written by

    elearning

  • Athleisure and Performance Wear Brand Builds Fabric-Feature Confidence With Auto-Generated Quizzes and Exams

    ,

    This case study profiles an apparel and fashion organization in the athleisure and performance wear segment that implemented Auto-Generated Quizzes and Exams—paired with AI-Generated Performance Support & On-the-Job Aids—to build confidence in technical fabric features through micro-demos and quick reference guides. It explores the challenges of rapid product cycles and complex materials, the rollout of… Read full article

    Written by

    elearning

  • How a Wholesale Foodservice and Nonalcoholic Beverage Distributor Used Performance Support Chatbots to Align Substitutions and Splits With Policy-Safe Scripts

    ,

    This executive case study profiles a wholesale foodservice and nonalcoholic beverage distributor that implemented Performance Support Chatbots—paired with AI-Powered Role-Play & Simulation—to align substitutions and split cases with policy-safe scripts at the point of need. By embedding guidance in order-entry workflows and providing realistic practice before launch, the organization accelerated decisions, strengthened compliance, and improved… Read full article

    Written by

    elearning