The eLearning Blog

Category: eLearning Case Studies

  • Audit-Ready Training Coverage at an Exchange and ATS Operator With Personalized Learning Paths

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    This case study profiles a capital markets Exchange and ATS operator that implemented role- and risk-based Personalized Learning Paths to demonstrably achieve training coverage for audits and certifications. By mapping each learning item to regulatory requirements and using the Cluelabs xAPI Learning Record Store to centralize evidence, the organization produced audit-ready reports on demand while… Read full article

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    elearning

  • Film & TV Production Studio Shortens Set Reset Times With Games & Gamified Experiences

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    A Film & TV production studio in the entertainment industry implemented Games & Gamified Experiences to let crews rehearse high‑pressure handoffs through rapid, realistic scenarios. The program shortened reset times and improved cross‑department coordination, while the Cluelabs xAPI Learning Record Store connected simulation data with on‑set timing to identify bottlenecks and prove impact. This case… Read full article

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    elearning

  • Financial Services Broker-Dealer Reinforces Communications Boundaries With Role-Plays Using Predicting Training Needs and Outcomes

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    A financial services broker-dealer implemented Predicting Training Needs and Outcomes to reinforce communications boundaries through targeted role-plays. By using data to pinpoint who needed which practice and when—supported by an xAPI LRS to capture scenario and coaching signals—the organization delivered just-in-time drills that changed daily conversations. The approach produced clearer client interactions, faster escalations, reduced… Read full article

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    elearning

  • Information Services Case Study: Collaborative Experiences Improve SLA and Quality for Financial & Pricing Data Vendors

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    An information services provider focused on financial and pricing data implemented a Collaborative Experiences learning program—supported by the Cluelabs xAPI Learning Record Store—to align teams around shared playbooks, peer reviews, and real-time scorecards. By instrumenting key activities and linking them to operational data, the organization tracked SLA adherence and defect rates with clarity, giving leaders… Read full article

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    elearning

  • Public Relations and Communications Crisis Practice Elevates Response With a Fairness and Consistency Training Program

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    An agency in the public relations and communications industry implemented a Fairness and Consistency learning-and-development program to standardize roles, rules of engagement, and scenario-based drills across its crisis and issues practice. Paired with xAPI instrumentation and the Cluelabs Learning Record Store, the approach enabled data-driven after-action reviews, evaluator calibration, and verified handoffs across time zones.… Read full article

    Written by

    elearning

  • Information Technology (Fintech & Payments Engineering): Using Tests and Assessments to Standardize Runbooks and Policy Prompts in Chat

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    This executive case study shows how an information technology organization in fintech and payments engineering implemented Tests and Assessments—open-book, scenario-based checks in Articulate Storyline—alongside a governed Cluelabs AI chat assistant to fix fragmented runbooks and policy drift. By tying role-based competency mapping and assessments to a “Runbook & Policy Assistant” embedded in daily workflows, the… Read full article

    Written by

    elearning

  • Telecommunications Case Study: Fixed ISPs and Fiber Providers Use 24/7 Learning Assistants to Standardize Provisioning Notes

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    This case study from the telecommunications sector—focused on fixed ISPs and fiber providers—shows how 24/7 Learning Assistants embedded in daily OSS/BSS workflows solved illegible and inconsistent provisioning notes. Paired with real-time checks and analytics via the Cluelabs xAPI Learning Record Store, the program delivered cleaner, audit-ready notes, less rework, faster activations, and shorter onboarding. The… Read full article

    Written by

    elearning

  • How a Consumer Electronics PC Components and Peripherals Business Used Microlearning Modules to Reduce DOA and Warranty Claims

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    Set in the consumer electronics PC components and peripherals space, this case study shows how role-based Microlearning Modules embedded in daily workflows addressed handling, packaging, and triage errors that drive avoidable returns. Instrumented with xAPI and captured in the Cluelabs xAPI Learning Record Store, training activity was linked to RMA and quality data, enabling targeted… Read full article

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    elearning

  • Pharmaceutical Clinical Operations: Real-Time Dashboards and Reporting Keep Handoffs and Trackers Clean

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    This case study from the pharmaceuticals industry shows how a Clinical Operations team implemented Real-Time Dashboards and Reporting, instrumented with the Cluelabs xAPI Learning Record Store, to fix messy handoffs and disconnected trackers. Role-based microlearning and SOP-aligned checklists fed live dashboards, giving leaders visibility by study and role, an auditable trail, and faster decisions while… Read full article

    Written by

    elearning

  • Compliance Training for Youth & Education Nonprofits in Nonprofit Organization Management: Equipping Volunteers With Policy‑Safe Chat Responses

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    This case study profiles a youth and education nonprofit in the nonprofit organization management industry that implemented a targeted compliance training program to standardize volunteer chat responses and keep every conversation within policy. By pairing scenario-based microlearning with a Policy Coach powered by the Cluelabs AI Chatbot eLearning Widget embedded in the workflow, the team… Read full article

    Written by

    elearning