Category: eLearning Case Studies
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How Corporate ESG & Sustainability Teams Aligned Internal and External Messaging on One Page with Microlearning Modules
In the renewables and environment industry, Corporate ESG & Sustainability Teams implemented role-based Microlearning Modules—supported by AI-Assisted Knowledge Retrieval—to fix fragmented communication and produce a single, shared one-page ESG message that aligned internal and external conversations. The approach created consistent claims and proof points, sped up responses in the flow of work, and streamlined onboarding… Read full article
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Institutional Real Estate Owners Achieve Friendly, System‑Fixing Post‑Mortems With Problem‑Solving Activities
This executive case study shows how an institutional real estate owner implemented Problem-Solving Activities—supported by AI-Powered Role-Play & Simulation—to turn tense incident reviews into friendly, blameless post-mortems that drive durable system fixes. The program improved cross-team coordination and sped up recovery, cutting repeat incidents while strengthening trust across asset management, property operations, engineering, and leasing.… Read full article
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How a Fire & Rescue Service Aligned Communication and Accountability With a Fairness and Consistency L&D Program Powered by AI Simulation
This case study examines a Fire & Rescue service that implemented a Fairness and Consistency learning and development program—supported by AI-Powered Role-Play & Simulation—to align team communication and an accountability culture across rotating shifts. The solution standardized briefings, on-scene check-ins, corrections, and debriefs, while AI simulations provided safe, realistic practice that calibrated language and expectations.… Read full article
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How an Entertainment & Creator Comms PR Agency Used Situational Simulations to Keep Disclosures Crisp Without Dulling the Vibe
This case study profiles a public relations and communications agency focused on Entertainment & Creator Comms that implemented Situational Simulations—paired with an AI-Generated Performance Support & On-the-Job Aids “disclosure preflight” assistant—to train last-mile publishing decisions. The program strengthened compliance, preserved creator voice, and accelerated publishing, helping teams keep disclosures crisp without dulling the vibe. Executives… Read full article
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How a Mobile and Device Product Development Organization Used Feedback and Coaching to Track Returns, Crashes, and Fix Velocity Together
This case study shows how a product development organization in the mobile and device programs space implemented a structured Feedback and Coaching program, anchored by the Cluelabs xAPI Learning Record Store, to unify data from support, QA, and engineering. By connecting learning touchpoints with product signals, the team put returns, crashes, and fix velocity in… Read full article
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How a K–12 ELL and Family Engagement Program Used Tests and Assessments to Achieve Faster Replies and Higher Participation
A primary and secondary education (K–12) ELL and family engagement program implemented Tests and Assessments as the core of its learning strategy, pairing them with AI‑Generated Performance Support & On‑the‑Job Aids embedded in the LMS and messaging tools. Targeted checks pinpointed gaps and triggered just‑in‑time checklists, SOPs, and response templates, cutting lookup time, standardizing messaging,… Read full article
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Political Organization Digital & Data Teams Use Personalized Learning Paths and AI Performance Support to Maintain List Hygiene and Respectful Opt-Outs
This case study shows how a political organization’s Digital & Data teams implemented role-based Personalized Learning Paths, paired with AI-Generated Performance Support & On-the-Job Aids, to standardize critical data workflows across CRM, email, SMS, and dialer. The combined solution delivered step-by-step, in-tool guidance that turned training into consistent behavior, enabling the teams to maintain list… Read full article
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How a Pharma Corporate Quality & Training Team Used Engaging Scenarios and AI-Generated Performance Support to Deliver Consistent ALCOA+ Coaching Without Travel
This case study profiles a Corporate Quality & Training team in the pharmaceuticals industry that implemented Engaging Scenarios paired with AI-Generated Performance Support & On-the-Job Aids as an on-the-job “ALCOA+ Coach.” The blended solution replaced travel-heavy floor coaching with realistic practice and point-of-need guidance, enabling consistent ALCOA+ behaviors across sites and shifts, stronger audit readiness,… Read full article
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Healthcare RCM & Back Office Outsourcing Provider Cuts Pend Cycles With Auto-Generated Quizzes and Exams
This case study examines an outsourcing and offshoring provider in Healthcare RCM & Back Office that reduced pend cycles and improved first-pass accuracy by implementing Auto-Generated Quizzes and Exams. Paired with AI-Generated Performance Support & On-the-Job Aids, role-based micro-quizzes anchored in current payer policies and SOPs, along with point-of-work checklists and pre-submit readiness checks, strengthened… Read full article
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Online Media Social & Community Organization Uses Automated Grading and Evaluation to Track and Lift Sentiment and Dwell Time
This case study profiles a Social & Community organization in the online media industry that implemented Automated Grading and Evaluation, paired with AI-Powered Role-Play & Simulation, to scale consistent coaching and connect training to product outcomes. By auto-scoring realistic moderation scenarios against clear rubrics and linking training data to platform analytics, the organization could track… Read full article
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