The eLearning Blog

Category: eLearning Case Studies

  • How a Fitness & Wellness Studio Network Used Feedback and Coaching, Powered by an xAPI LRS, to Link Training to Retention and NPS

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    A multi-location Fitness & Wellness studio network in consumer services implemented a feedback-and-coaching program and instrumented microlearning, observations, and 1:1s with the Cluelabs xAPI Learning Record Store. Using weekly analytics, the team linked training behaviors to membership retention and Net Promoter Score, enabling targeted coaching that improved loyalty and reduced churn. This executive case study… Read full article

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    elearning

  • Consumer Goods Contact Center Operations Cut Handle Time With 24/7 Learning Assistants and Scenario Practice

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    A consumer goods company with large Customer Experience and Contact Center operations implemented 24/7 Learning Assistants embedded in agents’ workflow, paired with short scenario-based practice, to tackle high volume and uneven proficiency. Instrumented with xAPI and the Cluelabs xAPI Learning Record Store for real-time insight, the program enabled targeted coaching and rapid content updates. The… Read full article

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    elearning

  • PC Components and Peripherals Manufacturer Ties Learning to DOA and Warranty Claims With AI-Assisted Feedback and Coaching

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    A consumer electronics organization in PC components and peripherals implemented AI‑Assisted Feedback and Coaching to fix inconsistent assembly and troubleshooting while tying learning directly to DOA and warranty claims. Supported by an xAPI data backbone, the program linked coaching and practice to product-quality metrics by SKU and region, enabling targeted interventions and verified cost reductions.… Read full article

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    elearning

  • How a Cloud Platforms and Infrastructure Provider Scaled SRE Readiness With Outage Simulations and Advanced Learning Analytics

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    A Cloud Platforms and Infrastructure Provider implemented Advanced Learning Analytics to scale Site Reliability Engineering readiness by instrumenting realistic outage simulations, chaos drills, and sandbox labs. Powered by the Cluelabs xAPI Learning Record Store as the analytics backbone, the program captured real-time actions and produced cohort dashboards, skill heatmaps, and risk-weighted readiness scores. The result… Read full article

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    elearning

  • Capital Markets Custody and Prime Brokerage Firm Standardizes Operational Controls Across Regions With Problem-Solving Activities and an AI Control Coach

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    This case study profiles a capital markets custody and prime brokerage firm that implemented a Learning and Development program built on Problem-Solving Activities, supported by the Cluelabs AI Chatbot eLearning Widget as a just-in-time “control coach.” By equipping assistants with realistic practice and instant, source-cited guidance, the organization standardized operational controls across regions. The result… Read full article

    Written by

    elearning

  • Cement Producer Reduces Quality Rejects with Tests and Assessments Using Image-Based Checks and Lab Simulations

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    This case study profiles a cement producer in the building materials industry that reduced quality rejects and lab rework by implementing a Tests and Assessments program centered on image-based defect checks and lab simulations. The assessment-led approach embedded short, job-realistic practice into daily routines and, with data captured in an xAPI Learning Record Store, enabled… Read full article

    Written by

    elearning

  • Vaccine Manufacturer Uses Collaborative Experiences to Link Training to Yield and Contamination KPIs for Continuous Improvement

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    This case study profiles a biotechnology vaccine manufacturer that implemented Collaborative Experiences—peer simulations, floor coaching, and microlearning—supported by the Cluelabs xAPI Learning Record Store to tie learning activity directly to yield and contamination KPIs for continuous improvement. By unifying xAPI learning data with MES/LIMS batch metrics, leaders identified skill gaps early, reduced contamination events, improved… Read full article

    Written by

    elearning

  • How a Banking Payments and Card Issuer Operation Used Compliance Training to Cut AHT, Lift FCR, and Reduce Chargebacks

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    This case study follows a banking organization in payments and card issuing that implemented a role‑based Compliance Training program and connected it to contact center and dispute KPIs. By instrumenting learning with xAPI and centralizing data in the Cluelabs xAPI Learning Record Store, the team tied training recency and proficiency to Average Handle Time, First… Read full article

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    elearning

  • Aviation OEMs and Suppliers Prove EIS Training Impact With Scenario Practice and Role-Play Powered by Cluelabs xAPI LRS

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    This case study shows how an aviation OEM-and-supplier operation implemented Scenario Practice and Role-Play, instrumented with xAPI and the Cluelabs Learning Record Store, to align practice with real entry-into-service events. By capturing decisions, escalations, and time-to-resolution across simulations and coached role-plays, the team linked training to KPIs such as first-time-fix rate, defect-closure lead time, and… Read full article

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    elearning

  • Tracking Technician Readiness for OEM Compliance at Certified Collision Centers with Scenario Practice, Role-Play, and an xAPI LRS

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    This case study shows how certified collision centers in the automotive industry implemented Scenario Practice and Role-Play, supported by the Cluelabs xAPI Learning Record Store, to track technician readiness for OEM program compliance. By capturing real decisions, ratings, time on task, and evidence mapped to OEM competencies, leaders gained readiness dashboards by technician, shop, and… Read full article

    Written by

    elearning