The eLearning Blog

Category: eLearning Case Studies

  • Judiciary Records & Archives Operation Uses Online Role-Plays and Cluelabs xAPI LRS to Track Turnaround and Request Satisfaction

    ,

    This case study shows how a judiciary Records & Archives operation implemented Online Role-Plays, instrumented with xAPI and the Cluelabs Learning Record Store, to standardize request handling and strengthen communication and compliance. By capturing start and finish times, decision paths, compliance checkpoints, and simulated requester satisfaction, leaders gained dashboards that tracked turnaround and request satisfaction,… Read full article

    Written by

    elearning

  • Export Promotion Agency Links Training to Deals and Documentation Quality With AI‑Assisted Feedback and Coaching

    ,

    An export promotion agency in the international trade and development industry implemented AI‑Assisted Feedback and Coaching, embedding guidance in CRM and export‑document workflows to connect learning with real work. Using the Cluelabs xAPI Learning Record Store to tag coaching events to opportunity and document IDs, the program correlated training to deal conversion and documentation quality,… Read full article

    Written by

    elearning

  • Independent Insurance Agencies and Brokers Use Microlearning Modules to Correlate Training to Retention and Cross-Sell

    ,

    An insurance network of independent agencies/brokers implemented Microlearning Modules to upskill producers and service teams in the flow of work. Paired with the Cluelabs xAPI Learning Record Store, the program linked lesson engagement to CRM and policy events, enabling leaders to correlate training to retention and cross-sell and target coaching where it mattered. This executive… Read full article

    Written by

    elearning

  • Retail & E-Commerce Technology Provider Links Training to Checkout Uptime and Latency With a Fairness and Consistency L&D Program

    ,

    This case study profiles a retail and e-commerce technology provider that implemented a Fairness and Consistency learning strategy—supported by the Cluelabs xAPI Learning Record Store—to standardize role-based training and assessment. The program linked training directly to checkout uptime and p95 latency and helped reduce MTTR, with dashboards tying L&D progress to real operational metrics. Executives… Read full article

    Written by

    elearning

  • Situational Simulations Enable an Enterprise B2B Legal and Regulatory Information Services Provider to Use Assistants for Taxonomy and Jurisdiction Rules

    ,

    This case study examines how an enterprise B2B provider in legal and regulatory information services implemented Situational Simulations—paired with the Cluelabs AI Chatbot eLearning Widget—to build consistent, real‑world decision‑making for classification and jurisdiction. The outcome was clear: teams now confidently use assistants for taxonomy and jurisdiction rules in daily work, achieving higher first‑pass accuracy, faster… Read full article

    Written by

    elearning

  • How a Government & Public Sector HR Organization Used Online Role‑Plays to Achieve Public‑Records‑Safe Communication at Scale

    ,

    This case study shows how a Government & Public Sector HR organization implemented Online Role‑Plays, supported by the Cluelabs xAPI Learning Record Store, to help staff practice and sustain public‑records‑safe communications across email, chat, and text. By simulating real inbox scenarios and tracking key actions like disclaimers, channel choice, and redactions, the program reduced risky… Read full article

    Written by

    elearning

  • Boutique and Lifestyle Hotels Elevate Personalized Service With Role-Plays Using Advanced Learning Analytics

    ,

    This case study follows a hospitality organization operating boutique and lifestyle hotels that implemented Advanced Learning Analytics to raise service consistency and elevate personalized service with role-plays. Pairing analytics with the Cluelabs AI Chatbot eLearning Widget, the team unified learning data, mapped role-specific skills, and delivered AI-driven practice scenarios that fed back into dashboards for… Read full article

    Written by

    elearning

  • How a Hospital and Health Care Ambulatory Clinics and Practices Provider Improved Front-Desk Privacy With Feedback and Coaching

    ,

    An organization operating hospital and health care ambulatory clinics and practices implemented a Feedback and Coaching program built around daily micro-lessons to improve privacy at front desks. Using the Cluelabs xAPI Learning Record Store to capture learning signals and brief observations without PHI, leaders targeted reinforcement and created audit-ready records, resulting in clearer behaviors, fewer… Read full article

    Written by

    elearning

  • Higher Education Study Abroad Provider Tracks Cycle Times and Exception Trends With Collaborative Experiences

    ,

    This case study profiles a higher education study abroad and international programs provider that implemented Collaborative Experiences to embed learning in live workflows and improve handoffs. Instrumented with xAPI and powered by the Cluelabs xAPI Learning Record Store (LRS), the approach gave leaders real-time visibility to track cycle times and exception trends across regions and… Read full article

    Written by

    elearning

  • How a Network of Yoga & Pilates Studios Used Real‑Time Dashboards to Track Instructor Readiness by Class Type

    ,

    A health and wellness network of Yoga & Pilates studios implemented Real‑Time Dashboards and Reporting to track readiness by instructor and class type, solving uneven class quality and scheduling risk. Powered by a unified data backbone, the rollout delivered live, role‑based views that improved coverage, consistency, and speed to competence. This case study details the… Read full article

    Written by

    elearning