Category: elearning for judiciary
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Public Family and Probate Courts Use Predicting Training Needs and Outcomes to Enable Avatar-Based Practice and Reduce Escalations
This case study profiles a public-sector Family and Probate Court system that implemented a Predicting Training Needs and Outcomes strategy to target skill gaps and let frontline staff practice sensitive counter interactions via avatars. The program improved citizen satisfaction, reduced escalations, and sped time-to-competency by using data to assign the right training and measure impact.… Read full article
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Judiciary Records & Archives Operation Uses Online Role-Plays and Cluelabs xAPI LRS to Track Turnaround and Request Satisfaction
This case study shows how a judiciary Records & Archives operation implemented Online Role-Plays, instrumented with xAPI and the Cluelabs Learning Record Store, to standardize request handling and strengthen communication and compliance. By capturing start and finish times, decision paths, compliance checkpoints, and simulated requester satisfaction, leaders gained dashboards that tracked turnaround and request satisfaction,… Read full article
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Judiciary Industry Case Study: Collaborative Experiences Align Notices and Room Setups in Mediation/ADR Centers
This executive case study from the judiciary industry shows how a network of Mediation/ADR Centers implemented Collaborative Experiences to co-create standardized “Notice Alignment” and “Room Setup” checklists. With the Cluelabs PDF Maker eLearning Widget generating branded, version‑controlled PDFs from single data entry, the program cut prep time, reduced errors, and boosted on‑time starts and participant… Read full article
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