The eLearning Blog

Tag: 24/7 Learning Assistants

  • Payments & Card Issuers Banking Organization Cuts Errors and Escalations with 24/7 Learning Assistants

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    A banking Payments & Card Issuers organization implemented 24/7 Learning Assistants, anchored by scenario-based practice, to reduce error rates and escalations across high-volume operations. Supported by the Cluelabs xAPI Learning Record Store for real-time insight into decision paths and outcomes, leaders targeted high-risk steps, refined coaching, and verified sustained improvements. This executive case study outlines… Read full article

    Written by

    elearning

  • Insurance Carrier Cuts Cycle Time With 24/7 Learning Assistants, Tracked in Real-Time Dashboards

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    This case study profiles a financial services insurance carrier that implemented 24/7 Learning Assistants to deliver always-on, in-the-flow guidance. Integrated with the Cluelabs xAPI Learning Record Store, the solution produced cycle time reductions across quoting, underwriting, and claims that were measured and attributed in real-time BI dashboards. The article covers the challenges, the rollout strategy,… Read full article

    Written by

    elearning

  • Consumer Goods Contact Center Operations Cut Handle Time With 24/7 Learning Assistants and Scenario Practice

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    A consumer goods company with large Customer Experience and Contact Center operations implemented 24/7 Learning Assistants embedded in agents’ workflow, paired with short scenario-based practice, to tackle high volume and uneven proficiency. Instrumented with xAPI and the Cluelabs xAPI Learning Record Store for real-time insight, the program enabled targeted coaching and rapid content updates. The… Read full article

    Written by

    elearning

  • Telecommunications Case Study: Fixed ISPs and Fiber Providers Use 24/7 Learning Assistants to Standardize Provisioning Notes

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    This case study from the telecommunications sector—focused on fixed ISPs and fiber providers—shows how 24/7 Learning Assistants embedded in daily OSS/BSS workflows solved illegible and inconsistent provisioning notes. Paired with real-time checks and analytics via the Cluelabs xAPI Learning Record Store, the program delivered cleaner, audit-ready notes, less rework, faster activations, and shorter onboarding. The… Read full article

    Written by

    elearning

  • How a B2B Content and Demand Generation Marketing Firm Used 24/7 Learning Assistants to Lift Pipeline and Meeting Quality

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    In the marketing and advertising industry—specifically a B2B content and demand generation business—this case study shows how implementing 24/7 Learning Assistants delivered in-the-flow enablement that teams actually used. Instrumented with xAPI and connected to the Cluelabs xAPI Learning Record Store, the program linked topics searched, resources accessed, and knowledge checks to CRM pipeline events and… Read full article

    Written by

    elearning

  • PR and Communications for Startups and Scaleups: How 24/7 Learning Assistants Turn Product Facts Into Credible Stories

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    This case study shows how a PR and communications operation serving startups and scaleups deployed 24/7 Learning Assistants, supported by the Cluelabs xAPI Learning Record Store, to fix fragmented messaging, slow onboarding, and hype‑heavy drafts. The always‑on learning layer delivered guided practice, scenario‑based pitch coaching, and consistent rubrics, while the LRS captured adoption, skill gains,… Read full article

    Written by

    elearning

  • Consumer Electronics Retail Case Study: 24/7 Learning Assistants Lift Attach Rates and Reduce Think About It Exits

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    In consumer electronics retail, fast-changing products, complex bundles, and uneven coaching challenge frontline performance. This case study shows how 24/7 Learning Assistants—paired with the Cluelabs xAPI Learning Record Store to connect in-the-moment guidance to POS outcomes—equipped teams with quick answers, practical talk tracks, and real-time insights that raised attach and cut think about it deferrals.… Read full article

    Written by

    elearning

  • Health And Wellness Fitness Chain Cuts Onboarding Time With 24/7 Learning Assistants And Role-Based Playlists

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    A multi-location organization in the health and wellness industry—specifically a health club and fitness chain—implemented 24/7 Learning Assistants paired with role-based 30-day playlists to provide just-in-time, on-device guidance for front desk, sales, and training teams. Powered by the Cluelabs xAPI Learning Record Store, the program delivered real-time insights tied to operational KPIs, enabling leaders to… Read full article

    Written by

    elearning

  • How a Digital Newsroom in Online Media Used 24/7 Learning Assistants to Publish Faster With Fewer Corrections

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    This executive case study shows how a high-volume digital newsroom in the online media industry embedded 24/7 Learning Assistants into daily workflows to coach reporters and editors in real time. By delivering on-demand guidance for style, sourcing, and corrections inside the CMS and chat, the team accelerated cycle time and reduced errors. Leaders and L&D… Read full article

    Written by

    elearning