Tag: consumer services
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Raising Service Consistency in Spas, Salons and Personal Care With Feedback and Coaching
This executive case study shows how a consumer services organization in the Spas, Salons and Personal Care industry implemented a Feedback and Coaching program to unify guest rituals and service recovery across locations. By pairing manager-led feedback cycles with role-plays, tips, and an on-the-floor AI chatbot companion, the team standardized behaviors, boosted associate confidence, and…
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