The eLearning Blog

Tag: Situational Simulations

  • Airports & Ground Handlers Operation Uses Situational Simulations to Achieve Shift-Level Readiness and Confident Staffing of Critical Roles

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    This case study profiles an Airports & Ground Handlers operation that implemented Situational Simulations—supported by the Cluelabs xAPI Learning Record Store—to track readiness by shift and staff critical roles with confidence. Facing volatile demand, safety-critical workflows, and high turnover, the team co-designed role-based scenarios mapped to competencies and connected performance data to rostering to surface… Read full article

    Written by

    elearning

  • Semiconductor Equipment Supplier Uses Situational Simulations To Enable FabGuide For Policy‑Safe Customer Communications

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    This case study profiles a semiconductor equipment supplier that implemented Situational Simulations—supported by the Cluelabs AI Chatbot eLearning Widget—to create a FabGuide Assistant and achieve policy‑safe communications with customer teams via FabGuide. The simulation‑driven approach mirrored real fab touchpoints, embedded approved language and guardrails, and delivered measurable results including faster onboarding, higher first‑pass approval rates,… Read full article

    Written by

    elearning

  • Pharmaceuticals Company’s Pharmacovigilance and Safety Operations Cut Narrative Edits and Case Cycle Time With Situational Simulations

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    This case study highlights how a pharmaceuticals company’s pharmacovigilance and safety operations implemented Situational Simulations—instrumented with xAPI and the Cluelabs xAPI Learning Record Store—to mirror end‑to‑end case handling and target coaching where it mattered. By aligning learner event data with operational KPIs, the team reduced narrative edits and shortened case cycle time while maintaining quality… Read full article

    Written by

    elearning

  • Life & Annuity Carrier Standardizes Suitability Scripts With Situational Simulations and Role-Plays

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    This case study profiles a Life & Annuity insurance carrier that implemented Situational Simulations, reinforced with live role-plays, to standardize suitability scripts across distributed sales and service teams. Instrumented with the Cluelabs xAPI Learning Record Store, the program delivered more consistent and compliant client conversations while accelerating onboarding and building advisor confidence. Read full article

    Written by

    elearning

  • Situational Simulations Enable an Enterprise B2B Legal and Regulatory Information Services Provider to Use Assistants for Taxonomy and Jurisdiction Rules

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    This case study examines how an enterprise B2B provider in legal and regulatory information services implemented Situational Simulations—paired with the Cluelabs AI Chatbot eLearning Widget—to build consistent, real‑world decision‑making for classification and jurisdiction. The outcome was clear: teams now confidently use assistants for taxonomy and jurisdiction rules in daily work, achieving higher first‑pass accuracy, faster… Read full article

    Written by

    elearning

  • Residential & HOA Security: Cutting Escalations With Situational Simulations

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    This case study explores how a Residential & HOA Security provider used Situational Simulations to give officers short, realistic practice and bring consistency to high-pressure resident interactions. By pairing the simulations with the Cluelabs xAPI Learning Record Store to connect training data with field incidents, the organization showed a clear link between higher simulation mastery… Read full article

    Written by

    elearning

  • Health and Wellness Boutique Studios Use Situational Simulations to Grow Retail Attach

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    In the health and wellness industry, a network of boutique HIIT and cycling studios implemented Situational Simulations—supported by the Cluelabs xAPI Learning Record Store—to turn everyday conversations into coached retail moments and grow attach. By mapping member journeys, building realistic branching scenarios, and enabling five-minute manager huddles, the team created a practice-and-coaching flywheel that delivered… Read full article

    Written by

    elearning