Author: elearning
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Omnichannel Athleisure and Performance Wear Brand Builds Technical-Fabric Confidence With AI-Assisted Feedback and Coaching Plus On-the-Job Performance Support
This case study profiles an omnichannel apparel and fashion brand focused on athleisure and performance wear that implemented AI-Assisted Feedback and Coaching, paired with AI-Generated Performance Support & On-the-Job Aids, to address rapid product refreshes and complex technical fabrics. By delivering 30-60 second micro-demos and quick reference guides at the point of need, the program… Read full article
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Wholesale E‑Commerce B2B Marketplace Uses AI‑Assisted Feedback and Coaching to Enable Assistants for Dispute Wording and Evidence Requests
An organization operating a wholesale E‑Commerce B2B marketplace implemented AI‑Assisted Feedback and Coaching, paired with AI‑Assisted Knowledge Retrieval, to tackle high‑volume, high‑stakes dispute work. By embedding AI coaching and policy‑accurate lookups into the case workspace, teams began using assistants to draft compliant dispute wording and targeted evidence requests—speeding research, improving consistency and compliance, and raising… Read full article
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Venture Capital and Private Equity Fund-of-Funds and Family Office Uses Automated Grading and Evaluation to Achieve Quicker Decisions and Fewer Follow-Ups
This case study examines how a venture capital and private equity fund-of-funds and family office implemented Automated Grading and Evaluation—paired with the Cluelabs xAPI Learning Record Store—to standardize reviews, provide instant feedback, and surface bottlenecks. By embedding rubric-driven assessments into realistic scenarios and tracking time-to-decision and follow-up counts, the organization achieved and could reliably track… Read full article
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Telecommunications Datacenter and IX Operator Standardizes Access, Changes, and Customer Notices With Feedback and Coaching and AI Performance Support
A telecommunications datacenter and internet exchange (IX) operator implemented a Feedback and Coaching program, supported by AI-Generated Performance Support & On-the-Job Aids, to eliminate site-to-site variation and standardize access, change execution, and customer notices. Through manager-led coaching, simple SOPs, and in-the-flow guidance, the organization reduced errors, strengthened governance, and delivered clearer, on-time customer communications. The… Read full article
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Temp/Contract Staffing Agency Lifts Fill Rate and Assignment Success with Collaborative Experiences and the Cluelabs xAPI LRS
This case study follows a temp/contract staffing agency that implemented Collaborative Experiences—peer practice, cohort sessions, and manager huddles—supported by the Cluelabs xAPI Learning Record Store to connect learning activity with ATS/CRM outcomes. The program correlated training to fill rate and assignment success, delivering measurable gains in fill rate, faster time to fill, and fewer early… Read full article
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Semiconductor Design House Achieves System-Fixing Blameless Post-Mortems With Feedback and Coaching, Powered by AI Role-Play
This case study profiles a semiconductor design house (DFT, PD, Verification) that implemented a Feedback and Coaching program, reinforced by AI-Powered Role-Play & Simulation, to strengthen everyday communication and handoffs. The initiative enabled teams to run blameless post-mortems that lead to system fixes, reducing repeat incidents while improving quality and delivery speed. Executives and L&D… Read full article
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Commercial Property Security Provider Achieves Cleaner Incident Logs and Happier Tenants With Personalized Learning Paths and On-the-Job AI Support
This case study shows how a commercial property security provider implemented Personalized Learning Paths, paired with AI-Generated Performance Support & On-the-Job Aids, to raise frontline performance across multi-tenant properties. By aligning role- and site-specific micro-learning with a mobile in-field assistant that validates incident reports and prompts next steps, the team delivered measurably cleaner logs and… Read full article
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Home Improvement & DIY Retailer Cuts Re-Picks and Lifts Reviews with Engaging Scenarios and the Cluelabs xAPI LRS
This case study shows how a large, multi-location Home Improvement & DIY retailer implemented Engaging Scenarios to reduce re-picks and improve customer reviews. Role-based, five-to-eight-minute scenarios gave associates and supervisors realistic practice on SKU matching, substitutions, damage checks, and staging, while the Cluelabs xAPI Learning Record Store connected learning signals with order and feedback data… Read full article
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How Corporate ESG & Sustainability Teams Aligned Internal and External Messaging on One Page with Microlearning Modules
In the renewables and environment industry, Corporate ESG & Sustainability Teams implemented role-based Microlearning Modules—supported by AI-Assisted Knowledge Retrieval—to fix fragmented communication and produce a single, shared one-page ESG message that aligned internal and external conversations. The approach created consistent claims and proof points, sped up responses in the flow of work, and streamlined onboarding… Read full article
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Institutional Real Estate Owners Achieve Friendly, System‑Fixing Post‑Mortems With Problem‑Solving Activities
This executive case study shows how an institutional real estate owner implemented Problem-Solving Activities—supported by AI-Powered Role-Play & Simulation—to turn tense incident reviews into friendly, blameless post-mortems that drive durable system fixes. The program improved cross-team coordination and sped up recovery, cutting repeat incidents while strengthening trust across asset management, property operations, engineering, and leasing.… Read full article
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