Author: elearning
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Boutique and Lifestyle Hotels Elevate Personalized Service With Role-Plays Using Advanced Learning Analytics
This case study follows a hospitality organization operating boutique and lifestyle hotels that implemented Advanced Learning Analytics to raise service consistency and elevate personalized service with role-plays. Pairing analytics with the Cluelabs AI Chatbot eLearning Widget, the team unified learning data, mapped role-specific skills, and delivered AI-driven practice scenarios that fed back into dashboards for…
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How a Hospital and Health Care Ambulatory Clinics and Practices Provider Improved Front-Desk Privacy With Feedback and Coaching
An organization operating hospital and health care ambulatory clinics and practices implemented a Feedback and Coaching program built around daily micro-lessons to improve privacy at front desks. Using the Cluelabs xAPI Learning Record Store to capture learning signals and brief observations without PHI, leaders targeted reinforcement and created audit-ready records, resulting in clearer behaviors, fewer…
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Higher Education Study Abroad Provider Tracks Cycle Times and Exception Trends With Collaborative Experiences
This case study profiles a higher education study abroad and international programs provider that implemented Collaborative Experiences to embed learning in live workflows and improve handoffs. Instrumented with xAPI and powered by the Cluelabs xAPI Learning Record Store (LRS), the approach gave leaders real-time visibility to track cycle times and exception trends across regions and…
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How a Network of Yoga & Pilates Studios Used Real‑Time Dashboards to Track Instructor Readiness by Class Type
A health and wellness network of Yoga & Pilates studios implemented Real‑Time Dashboards and Reporting to track readiness by instructor and class type, solving uneven class quality and scheduling risk. Powered by a unified data backbone, the rollout delivered live, role‑based views that improved coverage, consistency, and speed to competence. This case study details the…
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How a Human Services Administration Agency Used Compliance Training to Improve Intake Clarity With Empathy Role-Plays
A public-sector Human Services Administration agency implemented a redesigned Compliance Training program centered on empathy-led role-plays, supported by a Virtual Intake Client built with the Cluelabs AI Chatbot eLearning Widget. The initiative improved intake clarity, strengthened documentation, reduced errors and audit flags, and accelerated new-hire proficiency. This case study explains the challenge, the strategy and…
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Food & Beverage Manufacturer Reduces Allergen Cross-Contact With Personalized Learning Paths
A mid-sized food and beverage manufacturer implemented Personalized Learning Paths featuring line-specific changeover micro-lessons to reduce allergen cross-contact across rotating crews. The solution personalized guidance by role, line, and product and leveraged the Cluelabs xAPI Learning Record Store to trigger targeted refreshers and maintain audit-ready records. The result was fewer allergen issues, faster and more…
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How a Credit Bureau and Data Services Provider Standardized Dispute Handling With Performance Support Chatbots
A credit bureau and data services provider in financial services implemented Performance Support Chatbots to guide agents in real time, resulting in standardized dispute handling scripts and checks across the operation. By embedding branching scripts and required checks directly in the desktop and reinforcing them with microlearning, the team delivered consistent, compliant resolutions and faster…
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Industrial Cleaning Services Provider Correlates Training to Rework and Downtime With Advanced Learning Analytics
This article profiles an Industrial Cleaning Services provider in the environmental services industry that implemented Advanced Learning Analytics, supported by the Cluelabs xAPI Learning Record Store (LRS), to connect training records with work orders, QA findings, and downtime logs. The solution enabled the team to correlate training and competency evidence with rework and downtime by…
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Festivals & Fairs Operator Implements Online Role‑Plays to Practice Crowd Flow Before Gates Open, Delivering Smoother Ingress
This case study profiles a Festivals & Fairs operator that implemented Online Role‑Plays so gate, security, and operations teams could practice crowd flow scenarios before gates open. By instrumenting scenarios with xAPI and using the Cluelabs xAPI Learning Record Store to monitor readiness and link practice to ingress KPIs, leaders drove faster decisions, fewer bottlenecks,…
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Energy & Utilities Engineering Organization Strengthens Safety Culture With Real-Time Dashboards and Reporting
An Energy & Utilities engineering organization implemented Real-Time Dashboards and Reporting, powered by a Cluelabs xAPI Learning Record Store, to strengthen its safety culture with targeted safety modules and digital attestations. Facing high-risk field work, dispersed crews, and siloed compliance data, the team unified course completions, toolbox talks, field checklists, and policy sign-offs into live,…
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