The eLearning Blog

Category: eLearning Case Studies

  • Machinery Dealers and Distributors Use Demonstrating ROI to Track Turnaround and Revisit Rates

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    This article profiles a machinery dealers and distributors organization that implemented a Demonstrating ROI strategy in its learning and development program, enabling the business to track turnaround time and revisit rates across branches and product lines. By aligning training to field KPIs and unifying learning and service data—powered by the Cluelabs xAPI Learning Record Store—the… Read full article

    Written by

    elearning

  • Authorized Watch & Jewelry Dealers Use Games & Gamified Experiences to Track CSAT and Secondary Sales

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    This case study examines how a network of Authorized Watch & Jewelry Dealers in the luxury goods and jewelry industry implemented Games & Gamified Experiences to build frontline skills without pulling teams off the sales floor. With the Cluelabs xAPI Learning Record Store as the data backbone, the organization unified training, POS, and survey data… Read full article

    Written by

    elearning

  • How a Manufacturing Plant Logistics Operation Used Advanced Learning Analytics to Link Training to Line Stoppages and On‑Time Deliveries

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    This case study profiles a manufacturing plant logistics operation in the logistics and supply chain industry that implemented Advanced Learning Analytics, powered by the Cluelabs xAPI Learning Record Store, to link workforce training directly to line stoppages and on‑time deliveries. By unifying learning events with MES, WMS, and TMS data, the team created action‑oriented dashboards,… Read full article

    Written by

    elearning

  • Tour Operator and Destination Management Company Protects Guest Flow by Simulating Surge Days With Problem‑Solving Activities

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    A Tour Operators & DMCs organization in the leisure and travel industry implemented Problem‑Solving Activities to simulate surge days and protect guest flow. Scenario-based drills aligned operations, guest services, and guides, while the Cluelabs xAPI Learning Record Store enabled data‑driven debriefs and rapid iteration. The result was smoother peak-day movement, faster response times, and more… Read full article

    Written by

    elearning

  • How a Boutique Legal Services Firm Used Feedback and Coaching (Plus a Chatbot) to Scale Best‑Practice Checklists Across Matters

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    This case study shows how a boutique, subject‑matter firm in the legal services industry implemented a Feedback and Coaching program, supported by the Cluelabs AI Chatbot eLearning Widget, to scale best‑practice checklists across matters. By building real‑time coaching touchpoints into the matter lifecycle and turning partner know‑how into a point‑of‑need assistant, the firm improved consistency,… Read full article

    Written by

    elearning

  • How a Parks & Wildlife Enforcement Agency Used Feedback and Coaching to Standardize Citations and Notices

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    Facing inconsistent documentation and rework, a public-sector Parks & Wildlife Enforcement agency implemented a Feedback and Coaching program to align officers and administrative assistants around a single, standardized citation and notice workflow. The approach paired structured coaching, a co-created checklist, and real-world practice with the Cluelabs xAPI Learning Record Store to surface gaps, target coaching,… Read full article

    Written by

    elearning

  • Judiciary Records & Archives Operation Uses Online Role-Plays and Cluelabs xAPI LRS to Track Turnaround and Request Satisfaction

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    This case study shows how a judiciary Records & Archives operation implemented Online Role-Plays, instrumented with xAPI and the Cluelabs Learning Record Store, to standardize request handling and strengthen communication and compliance. By capturing start and finish times, decision paths, compliance checkpoints, and simulated requester satisfaction, leaders gained dashboards that tracked turnaround and request satisfaction,… Read full article

    Written by

    elearning

  • Export Promotion Agency Links Training to Deals and Documentation Quality With AI‑Assisted Feedback and Coaching

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    An export promotion agency in the international trade and development industry implemented AI‑Assisted Feedback and Coaching, embedding guidance in CRM and export‑document workflows to connect learning with real work. Using the Cluelabs xAPI Learning Record Store to tag coaching events to opportunity and document IDs, the program correlated training to deal conversion and documentation quality,… Read full article

    Written by

    elearning

  • Independent Insurance Agencies and Brokers Use Microlearning Modules to Correlate Training to Retention and Cross-Sell

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    An insurance network of independent agencies/brokers implemented Microlearning Modules to upskill producers and service teams in the flow of work. Paired with the Cluelabs xAPI Learning Record Store, the program linked lesson engagement to CRM and policy events, enabling leaders to correlate training to retention and cross-sell and target coaching where it mattered. This executive… Read full article

    Written by

    elearning

  • Retail & E-Commerce Technology Provider Links Training to Checkout Uptime and Latency With a Fairness and Consistency L&D Program

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    This case study profiles a retail and e-commerce technology provider that implemented a Fairness and Consistency learning strategy—supported by the Cluelabs xAPI Learning Record Store—to standardize role-based training and assessment. The program linked training directly to checkout uptime and p95 latency and helped reduce MTTR, with dashboards tying L&D progress to real operational metrics. Executives… Read full article

    Written by

    elearning