Category: eLearning Case Studies
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How a Consumer App Publisher in the Computer Software Industry Boosted Performance With Engaging Scenarios
This executive case study shows how a consumer app publisher in the computer software industry implemented Engaging Scenarios—enhanced by an AI coaching chatbot—to improve de‑escalation and feature guidance on the front line. It outlines the challenge of rapid feature change and high‑stakes user interactions, the strategy and rollout, and the measurable outcomes in first contact…
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How a Study Abroad Higher Education Organization Scaled Risk Training With Performance Support Chatbots
This executive case study from the higher education Study Abroad & International sector shows how Performance Support Chatbots, paired with micro‑modules, standardized risk briefings across global programs. By integrating the Cluelabs xAPI Learning Record Store for real‑time analytics and audit‑ready reporting, the organization improved completion rates, reduced repeat questions, and delivered consistent, compliance‑ready training at…
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Biotechnology Enablement at Scale: How a Bioprocess Equipment & Reagent Provider Used Feedback and Coaching to Accelerate Competency
This case study explores how a bioprocess equipment and reagent provider in the biotechnology industry implemented a Feedback and Coaching-led learning strategy to deliver customer enablement training at scale through role-based paths. By embedding frequent coaching, practice, and data-driven insights (powered by xAPI and an LRS), the organization reduced ramp time, improved field performance, and…
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