Category: eLearning Case Studies
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Higher Education IT Help Desk and Classroom Technology: Feedback and Coaching With an AI Assistant Shortens Time to Fix
A Higher Education IT Help Desk and Classroom Technology operation implemented a Feedback and Coaching program powered by the Cluelabs AI Chatbot eLearning Widget as a just-in-time assistant. By embedding role-based prompts and curated SOPs in the service portal, micro-coaching modules, and SMS, the team standardized resolutions, accelerated onboarding, and significantly shortened time to fix… Read full article
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How a Corporate Wellness Provider Used a Fairness and Consistency Strategy and an AI Policy Assistant to Unify Field Policy Answers
This case study examines how a corporate wellness provider implemented a Fairness and Consistency learning and development strategy—operationalized with the Cluelabs AI Chatbot eLearning Widget as a role‑specific policy assistant—to unify policy answers in the field. By establishing a single source of truth and embedding role‑aware guidance in the field portal and Storyline microlearning, the… Read full article
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Government Administration Treasury/Revenue Collections Organization Cuts Receipt Errors With AI‑Assisted Feedback and Coaching
This case study profiles a government administration organization in Treasury/Revenue Collections that implemented AI‑Assisted Feedback and Coaching with real‑time, workflow‑embedded checklist prompts to reduce errors in receipts. Supported by the Cluelabs xAPI Learning Record Store for real‑time analytics and audit trails, the program lowered rework, increased consistency across branches and shifts, and strengthened audit readiness.… Read full article
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Ghost Kitchens and Catering Operation Correlates Training to On‑Time and Damage Rates With Auto‑Generated Quizzes and Exams
This executive case study profiles a food and beverage ghost kitchens and catering operation that implemented Auto‑Generated Quizzes and Exams, paired with the Cluelabs xAPI Learning Record Store, to turn SOP updates into short, role‑based checks on any device. By centralizing assessment data and delivery events, the team correlated training proficiency with on‑time performance and… Read full article
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Insurance Carrier Cuts Cycle Time With 24/7 Learning Assistants, Tracked in Real-Time Dashboards
This case study profiles a financial services insurance carrier that implemented 24/7 Learning Assistants to deliver always-on, in-the-flow guidance. Integrated with the Cluelabs xAPI Learning Record Store, the solution produced cycle time reductions across quoting, underwriting, and claims that were measured and attributed in real-time BI dashboards. The article covers the challenges, the rollout strategy,… Read full article
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Industrial Cleaning Services Provider Correlates Training to Rework and Downtime With Personalized Learning Paths and an xAPI LRS
An Industrial Cleaning Services provider implemented Personalized Learning Paths, supported by the Cluelabs xAPI Learning Record Store, to tailor diagnostics, microlearning, and on-the-job coaching to roles and risks. By linking learning activity to CMMS/EAM events, the organization correlated training to rework and downtime and achieved measurable reductions in call-backs and idle time. The case offers… Read full article
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How a Theme Parks and Attractions Operator Standardized Pre‑Open Checks With Just‑in‑Time Tips Using Collaborative Experiences
This case study profiles a theme parks and attractions operator that implemented Collaborative Experiences to standardize pre‑open checks with just‑in‑time tips at the point of work. By pairing peer‑created mobile checklists with the Cluelabs xAPI Learning Record Store for real‑time visibility and audit‑ready records, the organization accelerated opening readiness, reduced errors and callbacks, and strengthened… Read full article
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Semiconductor Equipment Engineering Company Reduces Bring-Up Time With a Fairness and Consistency L&D Program and Cluelabs Assistant-Guided Checklists
This case study profiles a semiconductor and equipment engineering business that implemented a Fairness and Consistency learning and development program, paired with assistant-guided checklists powered by the Cluelabs AI Chatbot eLearning Widget. By standardizing expectations, enforcing consistent Go/No-Go criteria, and embedding on-the-job guidance into Storyline modules, the organization reduced tool bring-up time, cut errors, and… Read full article
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How an Early Childhood Centers Provider Reinforced Arrivals, Departures, and Visitor Checks With Visuals Through Scenario Practice and Role-Play
An Early Childhood Centers provider in the education management industry implemented Scenario Practice and Role-Play to turn safety policies into consistent behaviors and reinforce arrivals, departures, and visitor checks with visuals. Paired with center-specific posters and pocket cards generated via the Cluelabs PDF Maker eLearning Widget, the approach made the right steps obvious at the… Read full article
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How a Fitness & Wellness Studio Network Used Feedback and Coaching, Powered by an xAPI LRS, to Link Training to Retention and NPS
A multi-location Fitness & Wellness studio network in consumer services implemented a feedback-and-coaching program and instrumented microlearning, observations, and 1:1s with the Cluelabs xAPI Learning Record Store. Using weekly analytics, the team linked training behaviors to membership retention and Net Promoter Score, enabling targeted coaching that improved loyalty and reduced churn. This executive case study… Read full article
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